AAA at mwg.aaa.com offers membership services primarily focused on roadside assistance, towing, insurance, and travel discounts. They provide an easy subscription service where members pay annual dues, which can be automatically renewed and billed each year. Members can choose to go paperless with eBilling, having their statements sent via email, and digital membership cards that are accessible on mobile devices. So, if you see a charge from AAA on your bill, it's likely for your annual membership renewal or related service fees.
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Cancelling AAA membership requires calling Member Services as it cannot be done online or via email for immediate cancellation, which adds moderate difficulty. However, automatic renewal can be stopped online or by phone, making the process somewhat easier but still requiring direct interaction.
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How to Cancel AAA: Step by Step
If you purchased through AAA Online:
- Log into your AAA online account.
- In the main Membership section, select Manage.
- Choose Automatic Renewal from the left menu.
- Turn the Automatic Renewal toggle switch to Off.
If you purchased through Phone:
- Call the Member Services team: (800) 922-8228.
- Provide necessary information as requested by the representative.
- Follow their instructions to process the cancellation.
- Note the operating hours: Monday - Friday, 7:00 AM - 9:00 PM PT; Saturday - Sunday, 7:00 AM - 7:00 PM PT.
If you purchased in-person:
- Visit your local AAA branch.
- Request cancellation from a representative at the branch.
If you purchased through Online Request:
- Use the online question and feedback submission form.
- Provide the necessary details:
- Home zip code
- Your status as the primary membership holder
- Reason for cancellation
- Click Next and then Submit.
Tips & Tricks for Canceling AAA
- Always call to cancel: AAA does not allow online cancellations; use the 1-800 customer service number and be prepared for a phone call.
- Call well before the renewal date: AAA charges up to 7 days before expiration, so cancel at least a week in advance to avoid automatic renewal charges.
- Be persistent if initially told no: Some users report needing to escalate to a supervisor or calling multiple times.
- Use clear and firm language: Clearly state you want to cancel and not renew, avoid ambiguous language.
- Turn off auto renewal if possible: Attempt to disable auto-renewal online, but be aware the website may have errors.
- Use a virtual or low-limit credit card: To prevent unwanted charges if cancellation is delayed or fails, use a card with a low limit.
- Be aware of early charges: Some users were charged nearly a month or up to 60 days in advance; monitor your billing statements for early charges.
- Ignore salvage mailings and late notices: Letting the membership lapse can lead to persistent mailings; readiness to ignore these can help.
- Document the cancellation call: Take note of the date, time, and the representative's name as proof of cancellation.
- If all else fails, dispute charges with your bank: Initiate a chargeback if AAA continues billing after confirmed cancellation.
AAA Customer Service Info
If you need assistance, here's how you can get in touch with AAA's support team.
Cancel AAA Script
Script
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Dear AAA Customer Service,
I hope this message finds you well. I am writing to formally request the cancellation of my AAA membership. Due to personal circumstances, I have decided that I will not be using the services as much as I anticipated.
I appreciate the services I have received in the past and would like to ensure that my cancellation is processed at your earliest convenience. Please let me know if you require any additional information from my side to complete this request.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
AAA membership cancellation requires contacting Member Services by phone at (800) 922-8228 during business hours or visiting a local branch for immediate cancellation. You can also stop automatic renewal online through your AAA account. A pro-rated refund may be given for unused membership time if you have been a member for at least 60 days and have not used Emergency Road Service during the term.
To cancel your AAA (mwg.aaa.com) membership, you do not necessarily need your password, as cancellation cannot be fully processed online or by email. You can request cancellation online via a question and feedback form, or cancel by calling their Member Services at (800) 922-8228 or visiting a local branch. However, if you want to manage your membership or stop automatic renewal online, you will need to log into your account, which requires your password. If you need to reset your password, you can do so here: https://mwg.aaa.com/auth/realms/consumer/login-actions/reset-credentials.
- Not needing AAA emergency services anymore due to infrequent use.
- Preference to forego AAA publications like paper maps which are considered outdated.
- Disappointment with AAA discounts offered or perceived lack of valuable discounts.
- Limited use or dissatisfaction with AAA trip planning services.
- Issues or dissatisfaction with AAA insurance offerings.
- Membership termination due to excessive use of roadside assistance services by some users.
- Non-renewal letters from AAA citing disproportionate use or other membership violations.
- Lack of service providers in certain geographic areas leading to membership cancellation.
Be aware that while you can cancel your AAA membership at any time, if you cancel within the first 60 days, you are still responsible to pay for those 60 days of dues and keep benefits during that period. After 60 days, your benefits end immediately upon cancellation, but you may get a prorated refund if you haven't used Emergency Road Service. You cannot cancel online or by email; you must call their Member Services. Also, to avoid automatic renewal charges, cancellation must be done at least 18 days before your membership period ends. Refunds may take up to 30 days to process.
Before cancelling your AAA membership, know that if you cancel within the first 3 months, you can do so anytime without extra fees. After 3 months, your membership remains active until its expiration, but you will not be billed for renewal. Once expired, there is a 60-day grace period during which you still have some roadside assistance, but after 30 days, you must renew to retain roadside assistance benefits. Cancelled memberships mean losing immediate access to roadside assistance after the grace period and rejoining later may involve fees and waiting periods. Keep in mind that your benefits end at your membership's expiration date if you cancel.
- AAA Membership number (from your AAA membership card)
- Full name and contact information (address, phone, email on file with AAA)
- Home zip code
- Whether you are the primary membership holder
- Reason for cancellation (may be requested for feedback purposes)
- Account login credentials (if canceling or managing online)
- Details of upcoming renewal date (if applicable)
- Information about automatic payments (such as cards or accounts on file to turn off auto-renewal)
- If requesting a refund: confirmation that Emergency Road Service was not used this term
- Call or email through Member Services (confirm business hours)
- Keep any confirmation email or cancellation letter for your records
We've actually written a step by step guide on how to get a refund from AAA. Check it out!
The Easiest Way to Cancel AAA
If you’re frustrated trying to cancel your subscription, membership, or bill from AAA—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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