Academia-mail.com offers a subscription service called Academia Premium, which gives users extra access and features on the Academia platform. Signing up is simple—just create an account and add a credit card or other payment method like PayPal, depending on your country. They accept major credit cards and some local payment options, with billing typically on a recurring basis, such as monthly or annually. So if you see charges from them, it’s likely for this subscription and the benefits it provides.
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Cancelling the Academia Premium auto-renewal involves navigating to the account settings and going through a multi-step process including a survey and several confirmation steps, which might be slightly inconvenient but doable for most users.
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How to Cancel academia-mail: Step by Step
If you purchased through Academia-mail.com:
- Log in to your Academia-mail account.
- Click on your name, profile photo, or profile silhouette in the top right-hand corner.
- Select Account settings from the dropdown menu.
- Click on Premium Subscription in the left-hand sidebar.
- To stop auto-renewal, click Cancel Auto-Renew.
- You will be asked why you are cancelling. Complete the survey and select continue.
- You must proceed with the cancellation process to stop the auto-renew. If you wish to continue, scroll to the bottom and select Continue to Cancel.
- Once confirmed, your auto-renew will be terminated, and you will not be billed again.
- You will maintain benefits until the end of your current subscription period.
Tips & Tricks for Canceling academia-mail
- Initiate cancellation a few days before the trial or subscription renewal to avoid being automatically charged.
- Do not assume deleting your account cancels the subscription; contact customer support directly to confirm cancellation.
- Use clearly worded, firm but polite language when requesting cancellation—state your intent to cancel and request confirmation.
- Keep records of all correspondence including dates, emails, and any confirmation numbers or receipts related to the cancellation process.
- If faced with pushback or denial of refunds, escalate the issue to higher-level customer service or complaint bodies such as the Better Business Bureau or consumer protection agencies.
- Be persistent and patient; some users found success by following up multiple times and on different contact channels.
- Reference FTC consumer protection guidelines or new “click to cancel” rules to strengthen your position if the company complicates cancellation.
- Avoid emotional language or aggressive tones which could hinder resolution; stay professional and clear.
- Check your bank or payment method for recurring charges after cancellation and dispute charges promptly if cancellation was confirmed but billing continues.
- Time your cancellation to coincide with your renewal date, not after, to avoid unwanted charges.
- Use cancellation-friendly keywords like "cancel subscription," "end membership," or "stop auto-renewal" in your communications to avoid misunderstandings.
- Some users report successfully requesting refunds by specifically citing unfair billing or lack of clear consent for renewals.
academia-mail Customer Service Info
If you need assistance, here's how you can get in touch with academia-mail's support team.
Cancel academia-mail Script
Script
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Dear Academia-Mail Support,
I hope this message finds you well. I am writing to kindly request the cancellation of my subscription. Due to recent changes in my academic commitments, I no longer require the services provided by my subscription.
I appreciate your assistance in processing this cancellation promptly. Thank you for your understanding and support.
Best regards,
Frequently Asked Questions
Academia-mail's (Academia Premium) subscription cancellation policy requires you to cancel the auto-renewal through your account settings by selecting "Cancel Auto-Renew" and completing the cancellation process. Canceling auto-renew stops future charges but does not refund the current subscription or immediately end benefits; you retain access until the end of the current subscription period, after which benefits end and billing stops.
To cancel your Academia Premium subscription on academia-mail.com, you will need to access your account settings and cancel the auto-renewal from there. This process typically requires you to be logged in, so you will need your password. If you have forgotten your password, you can reset it by visiting the password reset page at https://password.mail.com. Once logged in, you can cancel the subscription through the account settings under "Premium Subscription."
- Sudden and substantial price increases without clear advance notice, causing frustration and financial strain.
- Lack of clear, timely renewal notifications or reminders before charging annual subscription fees.
- Unawareness of automatic renewal processes due to misleading or insufficient communication during sign-up or trial periods.
- Unclear, confusing, or ineffective cancellation processes, including contradictions from support staff.
- Subscription renewals taken without explicit authorization or clear consent from users.
- Hidden or unclear subscription terms, including undisclosed pricing and poor communication of trial terms.
- Refusal of refunds despite subscription cancellations, leading to dissatisfaction and financial burden.
- Refund policies emphasizing no refunds after a 30-day low-cost trial period, with rare exceptions.
- Perceived misleading, trick-like, or scam-related practices regarding charges and reactivation offers.
- Lack of transparent and easy cancellation (“click-to-cancel”) processes required by consumer protection standards.
- Auto-renewal and billing practices not compliant with best practices or consumer protection laws (e.g., UK, Canada, FTC regulations).
Academia-mail (Academia Premium) uses a multi-step cancellation process that can be somewhat tricky. You must navigate through several steps, including a survey and prompts reminding you of the benefits you're giving up, before the auto-renew cancellation is final. Also, cancelling auto-renewal does not cancel your current subscription outright or provide any refund; you keep the benefits until the end of the subscription period, and you won’t be billed again after cancellation. There are no explicit lock-in contracts or early-cancellation fees mentioned, but you should be aware that the process requires persistence and does not offer refunds for the active subscription period.
Before cancelling your Academia Premium subscription at academia-mail.com, it's important to know that cancelling auto-renewal does not immediately end your subscription or refund any payments. You will retain access to all Academia Premium benefits until the end of your current subscription period. Once cancelled, you will not be charged again, but your premium features will expire when your current subscription duration concludes. After cancellation, a smaller banner will appear on your home feed confirming the cancellation of auto-renewal.
- Registered email address or account identification (required for account verification)
- Access to your Academia/academia-mail.com account (username and password to sign in and manage subscriptions)
- Payment information (may be requested for identity verification; e.g., last four digits of credit card, card expiration date, PayPal email or transaction ID, payment date)
- Reason for cancellation (may be asked to provide this during the process or in a survey)
- Details of the subscription or plan (plan type or subscription details may be requested)
- Completion of cancellation steps online (navigating to account settings, premium subscription area, following prompts, confirming cancellation)
We've actually written a step by step guide on how to get a refund from academia-mail. Check it out!
The Easiest Way to Cancel academia-mail
If you’re frustrated trying to cancel your subscription, membership, or bill from academia-mail—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to academia-mail?
Academia Premium, Academia, academia.edu/payments
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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