ACE Solid Waste provides garbage and recycling services to residential customers, allowing them to choose container sizes and schedule pick-ups for normal trash and large bulky items. They operate on a subscription model, letting customers pick the service plan that best fits their needs. Customers typically get billed through a subscription system and can pay their bills online or by phone, using an account number specific to them. If you see a bill from ACE Solid Waste, it's likely for regular garbage collection and other waste services you signed up for.
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The user can cancel their subscription by calling the customer support number provided on the Waste Connections site, which is the parent service handling ACE Solid Waste. The process is straightforward though it requires a phone call rather than a fully online cancellation, making it relatively easy but not instantaneous.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a ACE Solid Waste subscription.
How to Cancel ACE Solid Waste: Step by Step
If you purchased through Credit/Debit Card:
- Log in to your account on wcicustomer.com.
- Go to your Account Settings.
- Select Subscriptions.
- Find the subscription you wish to cancel.
- Click on Cancel and follow the prompts to confirm cancellation.
If you purchased through PayPal:
- Log in to your PayPal account.
- Go to Settings (gear icon).
- Select Payments and then Manage Automatic Payments.
- Find the payment to wcicustomer.com.
- Click on Cancel to stop the subscription.
If you purchased through Gift Card:
- Contact customer support through the contact form on wcicustomer.com.
- Provide your account details and specify your request for cancellation.
- Follow any additional instructions provided by customer support.
Tips & Tricks for Canceling ACE Solid Waste
- Prepare for long hold times: Users report wait times over an hour when calling to cancel.
- Call early in the morning: Avoid peak times to reduce hold and wait durations.
- Be persistent and firm: Customer service may try to dissuade cancellation, so clearly state your intent to cancel.
- Document every interaction: Take note of names, dates, and times of calls.
- Request a confirmation number or email: Ensure you have proof that cancellation was processed.
- Use certified mail: Send a certified letter with your cancellation request and a specified stop service date.
- Refuse further payments cautiously: If they continue to charge, you can block payments with your bank, but be aware of potential late fees.
- Leave bins out for pickup: Some users found this helped finalize their cancellation.
- Escalate if necessary: Demand to speak to supervisors or higher-level customer service representatives if initial reps are unhelpful.
- Do not share personal information unnecessarily: Some users reported being asked personal questions; only provide what is essential for cancellation.
- Mark further contact as harassment: If the company continues to contact after cancellation, inform them you will consider it harassment.
- Prepare for possible fees: Be aware there might be fees for bin removal or final billing.
ACE Solid Waste Customer Service Info
If you need assistance, here's how you can get in touch with ACE Solid Waste's support team.
Cancel ACE Solid Waste Script
Script
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Dear ACE Solid Waste Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription with ACE Solid Waste. Due to changes in my financial circumstances, I am unable to continue with the service at this time.
I appreciate your assistance in processing this cancellation. Please let me know if there are any further steps I need to take on my end.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
ACE Solid Waste, now owned by Waste Connections, requires customers to call customer service at 844-708-7274 to cancel service. A 24-hour advance notice for cancellation or service changes is typically required, and cancellation may involve coordination on a scheduled collection day. For exact and detailed policy, customers should contact Waste Connections directly.
To cancel your subscription with ACE Solid Waste (wcicustomer.com), it appears you need to log into your account which requires your password, as the site emphasizes account login for managing subscriptions. However, you can also contact their customer service directly via phone at 763-427-3110 or email service@acesolidwaste.com to seek assistance with cancellation, which might not require your password. If you do need to reset your password to log in, you can do so at this URL: https://myaccount.wcicustomer.com/ (look for the password reset option). So while password is typically needed for online cancellation, phone or email support could be alternatives.
- Extra charges for yard waste pickup causing dissatisfaction when customers feel overcharged.
- Undelivered services such as uncollected yard waste bags due to staff shortages.
- Lack of refunds or credit for missed or undelivered services, leading to customer frustration.
- Poor communication regarding policy changes, service delays, or cancellations.
- Service fulfillment issues where customers pay for specific services like yard waste collection but feel services are not completed as promised.
- Delayed pickups causing inconvenience and dissatisfaction.
- Customer service problems including difficulty in getting issues resolved or lack of satisfactory resolutions.
- Fees associated with cancellation or final billing that surprise or upset customers.
ACE Solid Waste requires customers to pay for service in advance, typically for three months. While you can cancel at any time, there is no refund for unused service time, which can be a costly drawback. Customers have also reported poor customer service and difficulties in communication, which may make the cancellation process frustrating and slow.
Before cancelling your ACE Solid Waste subscription, know that once you cancel, you will lose any promotional discounts tied to your subscription. Your deliveries and all subscription benefits, including any promotional pricing or free delivery, will cease after cancellation. Be sure to cancel before the billing date for your next order to avoid being charged. Additionally, subscriptions automatically renew until cancelled, and modifications must be made before the next billing date. No refunds are guaranteed unless Ace terminates the subscription before delivery.
- Account number or customer ID
- Bill or account details
- Contact information, such as phone number or email associated with the account
- Specific service or subscription details, including start date and service type
- Preferred method of cancellation confirmation (email, phone call, etc.)
- Any required login credentials or access to online account portal
We've actually written a step by step guide on how to get a refund from ACE Solid Waste. Check it out!
The Easiest Way to Cancel ACE Solid Waste
If you’re frustrated trying to cancel your subscription, membership, or bill from ACE Solid Waste—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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