Can I Cancel ACE Solid Waste at Any Time?

ACE Solid Waste requires customers to pay for service in advance, typically for three months. While you can cancel at any time, there is no refund for unused service time, which can be a costly drawback. Customers have also reported poor customer service and difficulties in communication, which may make the cancellation process frustrating and slow.

Why Do People Cancel ACE Solid Waste?

Extra charges for yard waste pickup causing dissatisfaction when customers feel overcharged.Undelivered services such as uncollected yard waste bags due to staff shortages.Lack of refunds or credit for missed or undelivered services, leading to customer frustration.Poor communication regarding policy changes, service delays, or cancellations.Service fulfillment issues where customers pay for specific services like yard waste collection but feel services are not completed as promised.Delayed pickups causing inconvenience and dissatisfaction.Customer service problems including difficulty in getting issues resolved or lack of satisfactory resolutions.Fees associated with cancellation or final billing that surprise or upset customers.

What Information Do I Need to Cancel ACE Solid Waste?

Account number or customer IDBill or account detailsContact information, such as phone number or email associated with the accountSpecific service or subscription details, including start date and service typePreferred method of cancellation confirmation (email, phone call, etc.)Any required login credentials or access to online account portal

What Should I Know Before Cancelling ACE Solid Waste?

Before cancelling your ACE Solid Waste subscription, know that once you cancel, you will lose any promotional discounts tied to your subscription. Your deliveries and all subscription benefits, including any promotional pricing or free delivery, will cease after cancellation. Be sure to cancel before the billing date for your next order to avoid being charged. Additionally, subscriptions automatically renew until cancelled, and modifications must be made before the next billing date. No refunds are guaranteed unless Ace terminates the subscription before delivery.

What is ACE Solid Waste's Cancellation Policy?

ACE Solid Waste, now owned by Waste Connections, requires customers to call customer service at 844-708-7274 to cancel service. A 24-hour advance notice for cancellation or service changes is typically required, and cancellation may involve coordination on a scheduled collection day. For exact and detailed policy, customers should contact Waste Connections directly.

Do I Need My ACE Solid Waste Password to Cancel?

To cancel your subscription with ACE Solid Waste (wcicustomer.com), it appears you need to log into your account which requires your password, as the site emphasizes account login for managing subscriptions. However, you can also contact their customer service directly via phone at 763-427-3110 or email service@acesolidwaste.com to seek assistance with cancellation, which might not require your password. If you do need to reset your password to log in, you can do so at this URL: https://myaccount.wcicustomer.com/ (look for the password reset option). So while password is typically needed for online cancellation, phone or email support could be alternatives.

Can I Get a Refund from ACE Solid Waste?

We've actually written a step by step guide on how to get a refund from ACE Solid Waste. Check it out!

How to Cancel Your ACE Solid Waste Subscription (2026)

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The user can cancel their subscription by calling the customer support number provided on the Waste Connections site, which is the parent service handling ACE Solid Waste. The process is straightforward though it requires a phone call rather than a fully online cancellation, making it relatively easy but not instantaneous.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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Savings over 5 years from cancelling your $15/month subscription

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Frequently Asked Questions

The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your ACE Solid Waste subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your ACE Solid Waste account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel ACE Solid Waste online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.