Acti-web, often showing up as ACT*ACTIVE-NETWORK in charges, is a company that offers event registration services, usually for sports like races and triathlons. If you see a charge from them, it’s likely because you or someone you know signed up for an event through their platform, which usually involves a subscription or a one-time fee for event registration and related services. They handle billing for these registrations and sometimes memberships, so the charge might show up as a subscription or event fee. People sometimes get surprised because the name on the bill doesn't clearly say what the charge is for, but it's tied to using their event registration systems.
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The cancellation process for the Acti Tech subscription (likely related to acti-web) can be done easily through standard app store subscription management on iOS or Android. It involves straightforward steps without any reported complications, making it very accessible for consumers.
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minutes to cancel a acti-web subscription.
How to Cancel acti-web: Step by Step
If you purchased through the ACTIVE.com website:
- Visit ACTIVE.com and click Login in the upper right-hand corner.
- Sign in using your ACTIVE.com email and password.
- Once signed in, hover over your name in the upper right-hand corner and click View Profile from the menu.
- Click Active Advantage under the list of destinations on the left-hand side.
- Scroll to the bottom of the table and click the link Cancel my membership.
If you purchased through the mobile app:
- Open the ACTIVE app on your device.
- Navigate to your profile page.
- Find the section for Membership or Subscriptions.
- Locate the option for Cancel my membership and follow the prompts.
If you purchased via a third-party platform (like Google Play or Apple):
- For Google Play, open the Google Play Store.
- Tap on the Menu icon and then select Subscriptions.
- Find your subscription to ACTIVE and tap Cancel subscription.
- Follow any additional prompts to confirm the cancellation.
- For Apple, open the Settings app.
- Tap on your name and select Subscriptions.
- Find your subscription to ACTIVE and tap Cancel Subscription.
- Follow any additional prompts to confirm the cancellation.
Tips & Tricks for Canceling acti-web
- Use PayPal to manage and cancel subscriptions: Access your PayPal profile settings, go to the Payments tab, and select "Manage pre-approved payments" to find and cancel the Acti-Web subscription.
- On mobile, use the PayPal app Wallet tab: Open the app, tap Wallet, scroll to Automatic Payments, and cancel from there, even though some users find it tricky to locate.
- Be persistent with customer support: Contact both Acti-Web and PayPal multiple times if initial attempts fail, though some report no response.
- Timing your cancellation near billing cycles: Attempt to cancel right before a renewal date to prevent the next charge.
- Use firm, clear language in communication: State explicitly you want to cancel the subscription immediately and stop any future charges.
- If emails or contact forms fail, block the payment source: Cancel or replace the card linked to the subscription to stop further charges.
- Check forums and Reddit for user-shared tricks: Sometimes sharing your experience or warning others helps apply social pressure for cancellation.
acti-web Customer Service Info
If you need assistance, here's how you can get in touch with acti-web's support team.
Cancel acti-web Script
Script
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Dear Acti-Web Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription with Acti-Web. While I have appreciated your service, I have decided to discontinue it due to personal budgetary constraints.
Please assist me in processing this cancellation and confirm that no further charges will be applied to my account. Thank you for your understanding and prompt attention to this matter.
Best regards,
Frequently Asked Questions
Acti-Web memberships can be cancelled without penalty within 7 days of purchase. Refunds are generally not provided after 7 days except for relocation within 50 km of the City of Regina or for medical reasons with a doctor's note; in these cases, a prorated refund minus a $15 cancellation fee is issued. To cancel, members must contact the Recreation & Athletic Services office by phone or in person.
To cancel your subscription on acti-web.net, you do need your password to log into your account for self-service cancellation. If you don't remember your password, you can reset it by entering your email at the ACTi password reset page: https://member.acti.com/forgot-password. Alternatively, you can contact ACTi customer support by phone at (866) 410-2284 for help, but the main cancellation method typically requires account access.
- Unexpected charges or unrecognized billing from acti-web.net.
- Lack of usage or interest in the services after subscription.
- Poor customer support experiences or delayed responses.
- Dissatisfaction with service quality or features offered.
- Found better alternatives to acti-web's services at a lower cost or with more features.
- Technical issues with accessing or using the platform.
- Auto-renewal not clearly communicated leading to surprise charges.
- Change in financial situation leading to cut down on recurring expenses.
- Privacy concerns related to data handling by acti-web.
- Unwanted marketing emails or notifications causing annoyance.
Acti-web subscriptions automatically renew, and cancellation must be done before the renewal date by emailing customer service to prevent auto-renewal. There are no refunds for partial months or remaining subscription periods, and failure to cancel on time means you're still billed. Also, multi-year subscriptions require full payment for the term, and early termination removes access immediately, so be aware of these lock-ins and no-refund policies.
Before cancelling your subscription, membership, or bill with acti-web (acti-web.net), be aware that you will lose access to all content and specific features tied to your subscription, including any specialized modules or services provided through their platform. It is important to consider any potential termination fees or conditions outlined by acti-web before cancellation. Additionally, ensure you have downloaded or backed up any necessary data, as access will be revoked upon cancellation. Finally, confirm the cancellation process through your account settings or payment provider to avoid ongoing charges.
- Account username or email address associated with the acti-web.net subscription
- Subscription or order number (if available) for the membership or bill you wish to cancel
- Login credentials to access your account (if cancelling through the website)
- Reason for cancellation (may be requested during the process)
- Access to the original billing method (such as PayPal, if paid through it, to check and stop recurring payments)
- Phone number, if contacting customer support by phone for cancellation
- Confirmation of cancellation email (ensure you receive this after successful cancellation)
We've actually written a step by step guide on how to get a refund from acti-web. Check it out!
The Easiest Way to Cancel acti-web
If you’re frustrated trying to cancel your subscription, membership, or bill from acti-web—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to acti-web?
ACT*, ACTIVE-Network, LL, GC, CO, REG, HS, HF, FP
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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