Active.com powers and processes registrations for a wide range of activities like races, sports leagues, camps, and even reserving campsites or tee times. They offer an annual subscription called ACTIVE Advantage membership for $89.95, which includes a 30-day free trial and gives you discounts on thousands of activities and processing fees if you're logged in when registering. If you see charges from Active.com, it's likely because you signed up for events or used their services to register for activities. They also provide easy ways to manage and transfer your registrations online.
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The cancellation process for Active.com subscriptions is relatively straightforward, requiring the user to log in, navigate to their profile, and find the 'Cancel my membership' link. The steps are clear and simple, making it easy to cancel future billings, but still requiring a few clicks that prevent it from being the absolute easiest.
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How to Cancel Active.com: Step by Step
If you purchased through Active.com:
- Email our Customer Support team at ACTIVEadvantage@ACTIVE.com.
- Call our Customer Support team at 866-561-0647 (available from 9:00am to 7:00pm CT).
- To turn off auto-renew:
- Log in to ACTIVE.com using your Advantage account email and password.
- Click on “MY ACCOUNT” in the top right corner of the site.
- Go to the “Active Advantage” section.
- Click on the “do not renew” link towards the bottom of the page.
Tips & Tricks for Canceling Active.com
- Look closely for a tiny "CANCEL MY MEMBERSHIP" link at the bottom of the Advantage membership page instead of the obvious active.advantage.com link, which is a known trap.
- Take screenshots of all cancellation acknowledgements to have proof of your request.
- Change your payment method to a credit card like AmEx and then cancel subscriptions—some users had charges rejected multiple times by their card provider which helped stop payments.
- Contact your bank or credit card company to dispute unauthorized charges if refunds are not given, especially referencing complaints against Active.com on BBB and other forums.
- Send cancellation emails and requests for refunds, but be prepared that they might refuse to refund previous charges per their policy.
- Explore reaching out to company employees on LinkedIn or using any direct contact details found to escalate your cancellation requests.
- Be persistent and document all communications whether on forums, emails, calls, or chats.
- When dealing with magazine subscriptions, write "Cancel" on your bill and mail it back to avoid auto-renewal charges.
- Wait about a week after receiving order confirmation before unsubscribing through the magazine website to avoid additional fees.
- Uncheck any pre-checked boxes for additional subscriptions or memberships during signup to prevent accidental enrollments.
- Use support chat or phone calls to get payment methods removed after cancellation to prevent further charges.
- Set calendar reminders to check for unwanted renewals around the anniversary of your subscription or membership.
Active.com Customer Service Info
If you need assistance, here's how you can get in touch with Active.com's support team.
Cancel Active.com Script
Script
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Dear Active.com Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription/membership. Due to personal circumstances, I am unable to continue at this time and would appreciate your assistance in processing this cancellation promptly.
Thank you for your understanding and support. Please confirm the cancellation at your earliest convenience.
Best regards,
Frequently Asked Questions
Active.com offers an ACTIVE Advantage premium membership that can be canceled by disabling auto-renewal. Members can use the benefits until the current payment period ends, and canceling stops future billing but does not immediately end access to benefits. To cancel, members log in to ACTIVE.com, access their profile, go to the Active Advantage section, and select "Cancel my membership."
To cancel your subscription on Active.com, you do need to sign in with your Active.com or Active Advantage email and password, as your identity must be verified during the cancellation process. If you have forgotten your password, you can reset it at the following link: https://passport.active.com/page/forgotPwd. Unfortunately, cancellation cannot be done without logging in, so having access to your account or resetting your password is necessary.
- Unwanted or hidden subscription fees being charged without clear consent.
- Deceptive practices that trick customers into signing up for memberships or add-on services.
- Poor customer service with difficulty reaching support for cancellations or refunds.
- Extra fees like protection or refund insurance fees that are not clearly disclosed.
- Subscription or membership auto-renewals without explicit continued consent.
- Receiving low-quality or incorrect products with ongoing subscription charges.
- Confusion or lack of clear communication about what charges or memberships are for.
- Difficulty canceling memberships or stopping recurring payments through the website.
- Long-term recurring charges on accounts without users' awareness.
- Feeling scammed or misled by the way memberships or add-ons are sold or billed.
Active.com uses an auto-renewal system for their ACTIVE Advantage membership which can be a pain point if you forget to disable it before the renewal date, leading to automatic charges. While you can cancel your membership at any time, you need to actively turn off auto-renewal to prevent future billings; otherwise, you will continue being charged annually. The good part is that if you are not satisfied, there is a satisfaction pledge offering a prorated refund for any unused membership time, and cancellations are straightforward through their website or customer support, with no early-cancellation fees or long-term lock-ins.
Before cancelling an Active.com subscription, membership, or bill, know that your premium membership benefits will remain accessible until the current payment period ends. Cancelling will stop future billings but won't immediately cut off access to features or content until the paid period expires. You need to disable auto-renewal to avoid charges after the current subscription period. Once the period ends, you will lose access to the premium benefits associated with the membership.
- Email address associated with the ACTIVE.com or ACTIVE Advantage account
- Password for login (if cancelling online)
- First and Last Name on the account
- Mailing Address (Address 1, Address 2, City, State/Province/Region, ZIP/Postal Code)
- Phone Number linked to the account
- Order number (if applicable, for referencing the membership or recent charge)
- Last 4 digits of credit card being charged (often requested for account verification by support)
- Active.com login access (for manual cancellation/auto-renew off in account dashboard)
We've actually written a step by step guide on how to get a refund from Active.com. Check it out!
The Easiest Way to Cancel Active.com
If you’re frustrated trying to cancel your subscription, membership, or bill from Active.com—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Active.com?
ACT*ACTIVE-NETWORK, ACTIVE Network, ACTIVE.com
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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