Acuity Scheduling helps people book appointments easily and offers subscriptions so clients can set up recurring bookings. They have customizable subscription plans where users can decide how often clients are billed and what the subscription includes, like number of appointments or minutes. Billing is managed through a Squarespace account or directly with Acuity, with options to pay monthly or annually, and subscriptions automatically renew unless you choose to cancel. They also offer a free trial and make it easy to change or cancel subscriptions anytime.
Difficulty
12345
678910
Easy
Medium
Very Hard
Cancelling an Acuity Scheduling subscription is straightforward and can be done anytime from a computer, with clear steps provided for both Squarespace users and direct Acuity users. The process requires only a few clicks within the billing or account dashboard, making it relatively easy compared to more complex cancellation processes.
Estimated Time
On average, it takes
5 minutes
00
00
minutes to cancel a acuityscheduling-mail subscription.
How to Cancel acuityscheduling-mail: Step by Step
If you purchased through Acuity Scheduling directly:
- Log into your account on the Acuity Scheduling website.
- Navigate to the Billing panel in your account settings.
- Find the subscription you wish to cancel.
- Select the option to disable auto-renewal for your subscription.
- Confirm the cancellation when prompted.
- If you do not see the option to cancel, contact Customer Care for assistance.
If you purchased through a Payment Service:
- Identify the payment service you used (e.g., PayPal, credit card processor).
- Log into your account on the payment service's website.
- Locate your transactions and find the payment to Acuity Scheduling.
- Check if there’s an option available to manage subscriptions or recurring payments.
- Follow the prompts to cancel the recurring payment.
Tips & Tricks for Canceling acuityscheduling-mail
- Start cancellation attempts during off-peak hours to avoid long wait times and increase chances of speaking to a live agent.
- Keep records of all communications including emails and call details; mention them if your cancellation is being delayed.
- Use firm but polite language stating you do not wish to continue and want immediate cancellation—avoid giving reasons like cost or low usage which may prompt retention pitches.
- Request confirmation emails or cancellation reference numbers and insist on them to have proof your request was processed.
- If phone cancellation is required, be persistent: call multiple times if necessary and ask to speak to supervisors or managers if front-line agents resist cancellation.
- Set calendar reminders to cancel right before renewal to avoid accidental charges.
- Use payment method control such as virtual credit cards or alerts to block or flag recurring payments if cancellation attempts fail.
- Escalate by sending a certified letter demanding cancellation if electronic contact fails and be prepared to dispute charges with your bank.
- Avoid free trial auto-renew by canceling at least 24 hours before trial ends if applicable.
- Leverage community advice on forums for any specific firm quirks or additional tricks that worked for others in cancelling AcuityScheduling subscriptions.
acuityscheduling-mail Customer Service Info
If you need assistance, here's how you can get in touch with acuityscheduling-mail's support team.
Cancel acuityscheduling-mail Script
Script
Copy
Hello,
I hope this message finds you well. I am writing to request the cancellation of my subscription with Acuity Scheduling. Due to some changes in my business needs, I have decided to discontinue the service for now.
I appreciate the features and support provided, but I can no longer justify the monthly expense at this time. Please confirm that my subscription has been successfully canceled, and let me know if there are any further steps I need to take.
Thank you for your assistance!
Best regards,
Frequently Asked Questions
Acuityscheduling-mail.com allows users to cancel or disable auto-renewal of their membership or subscription at any time through the Billing panel or by contacting Customer Care. For more detailed information, users can refer to their refund policies and Terms of Service.
To cancel your subscription with acuityscheduling-mail.com (Acuity Scheduling), you do need to access your account, which requires your password. Subscription management, including cancellation, must be done by site owners or contributors with Admin or Billing permissions through the account dashboard or billing panel. If you don't remember your password, you can reset it at this URL: https://acuityscheduling.com/forgotpass.php. This makes sure your subscription changes are secure and authorized only by account holders.
- Business requirements have changed, and Acuity Scheduling features no longer align with needs.
- Found another scheduling software that better suits preferences and budget.
- Desire to switch to a scheduling system offering more advanced features.
- Lack of specific functionality or integrations required.
- Change in business model or industry, such as shifting from in-person services to virtual consultations needing scheduling tools compatible with online appointments and video conferencing.
- Dissatisfaction with the service.
- Difficulty in understanding or using features.
- Wanting to explore other alternatives.
Acuity Scheduling allows you to cancel your subscription at any time, but only from a computer. If you cancel within the first 14 days, you receive a full refund. After cancellation, clients cannot book appointments and reminder emails stop. There are no lock-ins or early-cancellation fees, but if your subscription is tied to a Squarespace site, deleting the Acuity subscription requires deleting the entire site, which is irreversible. Keep in mind trials expire automatically and cannot be canceled early.
Before canceling your Acuity Scheduling subscription, know that the cancellation is immediate, and clients will no longer be able to book appointments through your scheduler. Although you can still view past appointments and export client data, you will lose the ability to make any changes or book new appointments. Reminder and follow-up email notifications for existing appointments will stop being sent, so you should manage client communication accordingly. If you shared your scheduler in a scheduling block, you will need to manually delete the block after cancellation because it won't be removed automatically. Lastly, if you delete your subscription entirely, you will permanently lose all access to your account, data, and scheduler, with no option for recovery.
- Login credentials for your AcuityScheduling-Mail (acuityscheduling-mail.com) account
- Account type (Squarespace login or standalone Acuity account)
- Access to a computer (as cancellation may only be possible from a desktop, not mobile)
- Navigate to Billing or Subscription settings via dashboard or account panel
- Subscription details (locate the current plan or subscription card)
- Option to Cancel Subscription ("Cancel Subscription" button or similar link)
- Confirmation of cancellation (you may need to click an extra "Confirm" or "Confirm Cancellation" button)
- Permission level (must be a site owner or have Admin/Billing permissions)
- Option to turn off auto-renew (toggle "Renew Automatically" off if you don't want immediate cancellation)
- Awareness of service implications (after cancellation, clients can’t book appointments)
- Steps for account deletion (possible only after canceling the subscription)
We've actually written a step by step guide on how to get a refund from acuityscheduling-mail. Check it out!
The Easiest Way to Cancel acuityscheduling-mail
If you’re frustrated trying to cancel your subscription, membership, or bill from acuityscheduling-mail—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to acuityscheduling-mail?
ACUITY SCHEDULING, ACUITY SCHD MAIL, ACUITY SCHD, ACUITY SCHEDULING PAYMENT, ACUITY BILLING, ACUITY SCHEDULING INV, ACUITY SCHD PAYMENT, ACUITY MAIL CHARGE
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
