The adidas Runtastic Running App is a fitness app that helps you track your runs and offers personalized training plans to improve your performance. You can use the app for free, but there is a Premium Membership subscription that unlocks extra features like advanced training plans. The Premium subscription costs $9.99 per month or $49.99 per year, and it automatically renews unless you cancel it at least 24 hours before the current period ends. If you see charges from adidas Runtastic, it's likely for this subscription if you've chosen to upgrade.
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Consumers can cancel the subscription easily via the platform or App Store, which is a standard process in apps and doesn't require complicated steps. The process and policy are clearly stated, but cancellations must be done at least 24 hours before renewal, which slightly adds to the complexity.
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How to Cancel adidas Runtastic Running App: Step by Step
If you purchased through runtastic.com:
- Log in to your Runtastic account on the website.
- Navigate to the Account Settings section.
- Find the subscription you wish to cancel.
- Select the option to cancel your subscription.
- Follow the on-screen instructions to confirm the cancellation.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on your profile icon in the top right corner.
- Go to Payments & subscriptions.
- Select Subscriptions.
- Find the Runtastic subscription you wish to cancel.
- Tap Cancel subscription.
- Follow the instructions to finalize the cancellation.
If you purchased through Apple:
- Go to Settings on your iPhone.
- Tap your name at the top of the screen.
- Select Subscriptions.
- Find the Runtastic subscription in the list.
- Tap Cancel Subscription.
- Confirm the cancellation by following the on-screen instructions.
Tips & Tricks for Canceling adidas Runtastic Running App
- Access account settings and switch from premium to basic account as the first step to cancel the Runtastic premium membership.
- Attempt the cancellation action multiple times if you don't get clear feedback, as the app might not confirm changes immediately.
- Use the support function or "Premium Support" menu to submit a cancellation request when direct options fail.
- Submit a general support ticket explaining your cancellation request clearly and keep copies of all emails as proof.
- Expect a support ticket confirmation but wait for official cancellation confirmation via email.
- Be persistent—multiple messages to support may be needed due to reported poor responsiveness.
- Highlight payment issues or automatic renewal problems in your communications to strengthen your case.
- Escalate by sending follow-ups if initial requests are ignored.
- Timing matters: cancel at least 24 hours before subscription renewal to avoid automatic charges.
adidas Runtastic Running App Customer Service Info
If you need assistance, here's how you can get in touch with adidas Runtastic Running App's support team.
Cancel adidas Runtastic Running App Script
Script
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Dear Runtastic Team,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription to the Runtastic Running App. Due to personal circumstances, I am currently unable to utilize the app and feel it is best to discontinue my membership at this time.
I appreciate the services provided and thank you for your understanding. Please confirm the cancellation at your earliest convenience.
Best regards,
A Satisfied User
Frequently Asked Questions
The adidas Runtastic Running App subscription automatically renews at the end of each subscription period, charging the standard subscription price at the time of renewal. Users can cancel their subscription anytime through the platform or via the App Store, but payments already made are generally non-refundable. From April 2025 onwards, subscriptions have expiry rules where auto-renewal will end for different subscription lengths, expiring instead at period end. Also, under the Austrian Consumer Protection Act, consumers can cancel within 14 days of agreement without reason by written notice, with specific return and reimbursement obligations.
To cancel your adidas Runtastic Running App subscription, you typically need to do so via the platform or app store from which you subscribed. Cancellation through the Runtastic platform requires logging into your account, which means you will need your password. If you have forgotten your password, you can reset it by clicking here: https://www.runtastic.com/en/change_password_email_confirmation. There is no phone support that allows cancellation without authentication, so having access to your account credentials is necessary for cancellation.
- Unable to cancel subscription despite multiple attempts and errors.
- Unauthorized or recurring charges even after cancellation requests.
- Subscriptions renewed without notice.
- Receiving threatening payment demand emails post-cancellation attempts.
- Unresponsive or nonexistent customer service with no clear unsubscribe method.
- App support discontinued abruptly after adidas acquisition, negatively impacting paid users.
- Aggressive email communications pressuring users to pay fees despite cancellation efforts.
- Deactivating auto-renewal to avoid unexpected charges.
- Dissatisfaction after adidas acquired Runtastic.
Adidas Runtastic Running App allows you to cancel your subscription at any time through their platform or the App Store, but be aware that they do not refund any previously paid amounts. The subscription automatically renews unless cancelled within the current subscription period, and once cancelled, the subscription remains active until the end of that paid period. Also, there could be some difficulty with reverting to a basic membership after cancellation.
Before cancelling your adidas Runtastic Running App subscription, be aware that you will lose access to all Premium Service features once your subscription period ends. There are no refunds for payments already made, and subscriptions automatically renew unless you cancel within the current period. After cancelling, you will still be able to use the app until the end of your subscription period, but updates and downloads on new devices may be limited. Additionally, if you cancel your adidas Membership Program, it may also affect your use of Runtastic products in certain countries.
- Account login details (email address used to register with Runtastic)
- Access to the account (ability to sign in to runtastic.com or the app)
- Knowledge of subscription platform (whether purchased via Runtastic, Google Play, or Apple/iOS)
- If through app store, access to App Store (iOS) or Google Play account to manage/cancel subscription
- Subscription details (type of subscription/membership, start/end date)
- Personal details for written cancellation: full name, postal address, and (optionally) signature if sending a letter
- Date of contract/subscription commencement (especially for 14-day cancellation rights)
- Written cancellation statement, if required ("I wish to withdraw from my contract..." as per terms)
- Contact details for support, if facing issues (such as the Runtastic "Contact Us" page)
- Cancellation confirmation (check for email confirmation or status change in your account/subscription)
We've actually written a step by step guide on how to get a refund from adidas Runtastic Running App. Check it out!
The Easiest Way to Cancel adidas Runtastic Running App
If you’re frustrated trying to cancel your subscription, membership, or bill from adidas Runtastic Running App—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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