Adobe Campaign helps businesses manage and send messages like emails, texts, or newsletters to their customers. The billing is based on how many customers they actively engage with over a year, not on the number of messages sent. Customers pick the communication channels they want, like email or SMS, and only pay for those. The subscription is flexible, designed to make it easy for businesses to connect with their customers without worrying about message limits.
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The cancellation process for Adobe Campaign requires contacting customer support or using the Adobe Admin Console for teams or enterprises, which is more involved than simple online self-service but still relatively straightforward. It entails signing in, finding the right support path, and submitting a form, which could pose moderate difficulty for users unfamiliar with Adobe's system.
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How to Cancel adobe-campaign: Step by Step
If you purchased through Adobe:
- Sign in to your Adobe account at https://account.adobe.com/plans.
- Select Manage plan for the plan you wish to cancel.
- Select Cancel your plan.
- If cancellation options are unavailable, check for any payment processing issues.
- Review your plan details, then select Continue to cancel.
- Indicate your reason for cancellation and select Continue.
- Review cancellation details and confirm your cancellation.
- Check your email for a confirmation of the cancellation.
If you purchased through Adobe Admin Console (for teams):
- Log in to the Adobe Admin Console.
- Locate the subscription in the plans section.
- Select the subscription you want to cancel.
- Follow the prompts to cancel the subscription, which may vary based on your setup.
- Confirm the cancellation and check for an email confirmation.
If you purchased through a third-party provider:
- Contact the third-party provider directly.
- Request specific cancellation instructions as they may differ from Adobe's cancellation process.
Tips & Tricks for Canceling adobe-campaign
- Start the cancellation process online to unlock discounted retention offers—Adobe may offer a reduced monthly rate instead of cancelling outright.
- Switch to a cheaper or trial plan first before cancelling; this can trigger a refund or fee waiver within the initial 14-30 day window.
- Use chat support as representatives may offer perks like extra free months or find ways to waive cancellation fees.
- Cancel close to subscription renewal date to avoid being charged for the next billing cycle; toggling auto-renew off and double-checking on the last day can help.
- Escalate by politely insisting on cancellation if the first customer service rep resists; sometimes asking for a supervisor or offering feedback on poor experience helps.
- Change your payment method to a card with no funds as a last resort; Adobe might auto-cancel due to payment failure, though this is less official.
- Wait for 24 hours after plan changes for them to be processed before proceeding to cancellation to avoid glitches.
- Be firm but courteous in your language when requesting cancellation—avoid admitting you want to permanently leave initially to get better retention deals.
adobe-campaign Customer Service Info
If you need assistance, here's how you can get in touch with adobe-campaign's support team.
Cancel adobe-campaign Script
Script
Copy
Dear Adobe Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription to Adobe Campaign. Due to a recent change in my business priorities, I will no longer need the services provided by this subscription.
I appreciate your assistance in helping me with this process. Please let me know if you require any additional information to facilitate the cancellation.
Thank you for your support.
Best regards,
Frequently Asked Questions
Adobe Campaign subscription cancellation policies align with Adobe's general subscription terms. You can get a full refund if you cancel within 14 days of your initial purchase. After 14 days, payments are generally non-refundable; annual billed monthly plans may incur a cancellation fee of 50% of the remaining balance, while prepaid annual and monthly plans continue until the end of the contracted term without refunds. Upon cancellation, access to premium services ends but users retain a free membership with limited storage for file access.
To cancel your subscription with Adobe Campaign, you will need to sign in to your Adobe account at https://account.adobe.com/plans, which requires your password. The cancellation process involves managing your plan from your account dashboard, so having your password is necessary to access this. If you don't remember your password, you can reset it here: https://helpx.adobe.com/manage-account/using/change-or-reset-password.html. There is no option mentioned for cancellation without signing in, such as by phone or unauthenticated chat support.
- Hidden early termination fee (ETF) that is not clearly disclosed.
- Difficulty in cancelling subscriptions, requiring navigation through multiple pages and encountering customer service resistance.
- Pre-selection of annual paid monthly subscription with ETF disclosures buried in small print or requiring hover to see.
- Confusion and lack of awareness about the ETF and the commitment to a one-year subscription.
- Instances of being charged after cancellation, leading to consumer distrust.
- Long and frustrating customer service interactions, including dropped calls, chats, and multiple transfers.
- Feeling misled or trapped by Adobe’s subscription and cancellation policies.
With Adobe Campaign, you can cancel anytime, but if you cancel after the initial 14-day full refund window, you won't get a refund and your service continues until the end of that billing period or contracted term. For annual contracts, canceling late can trigger a charge of 50% of your remaining contract balance as an early termination fee. So, be aware that canceling outside the refund window can lock you in with fees and continued billing, making it potentially costly to exit early.
Before cancelling an Adobe Campaign subscription, know that you will lose access to the Adobe Campaign features and services included in your paid subscription. After cancellation, your cloud storage allowance will be reduced to 2 GB, and if you exceed this limit, you have 30 days to reduce usage or risk losing some or all cloud-stored files. Adobe retains original images for one year after cancellation, allowing you to download them during that period. Additionally, you will continue to have free membership benefits, but several services and integrations you enjoyed with the paid plan will no longer be accessible.
- Adobe ID (account email address)
- Account password (for authentication when logging in to manage the subscription)
- Plan details (the specific subscription or product to be cancelled, e.g., Adobe Campaign)
- Reason for cancellation (may be requested during the cancellation process)
- Contact information (such as phone number, if contacting Customer Support)
- Access to the Adobe Account page (to complete the process online)
- Confirmation of cancellation (checking your email for verification after completing the process)
- Date of initial purchase (may be needed to verify eligibility for a refund if cancelling within 14 days)
- Details of third-party resellers (if the plan was purchased through a reseller, you may need to contact them directly to cancel)
We've actually written a step by step guide on how to get a refund from adobe-campaign. Check it out!
The Easiest Way to Cancel adobe-campaign
If you’re frustrated trying to cancel your subscription, membership, or bill from adobe-campaign—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to adobe-campaign?
Adobe Campaign charges could show up on your statement with descriptors such as Adobe Campaign, Adobe Campaign Services, Adobe Campaign Standard, Adobe Campaign Managed Services, or a similar variation including adobe-campaign.com or Adobe Commerce related terms.
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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