Airtable is a tool that helps you organize and manage projects or tasks with flexible plans suited for individuals, small teams, or big companies. They offer a free plan and paid subscriptions where you pay per user each month for extra features, more storage, and customization. If you see a charge from Airtable, it’s likely for a paid plan you or your team is using to collaborate and keep things organized. The payment is usually monthly or yearly, and the price depends on how many people are using the service.
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The cancellation process involves straightforward navigation in the user's account settings to downgrade to the free plan, with clear steps and on-screen instructions. Confirmation is typically immediate with an email confirmation, making it user-friendly and quick to complete.
Estimated Time
On average, it takes
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minutes to cancel a Airtable subscription.
How to Cancel Airtable: Step by Step
If you purchased through Airtable directly:
- Log in to your Airtable account.
- Navigate to the Account settings page.
- Click on the Billing tab.
- Select the workspace you want to cancel the subscription for.
- Click on Change plan.
- Select the Free plan option.
- Confirm the change to downgrade your subscription.
- Your billing will stop and your subscription will be cancelled at the end of the current billing period.
If you purchased through Apple (iOS):
- Open the Settings app on your iPhone or iPad.
- Tap on your name at the top of the screen.
- Select Subscriptions.
- Find and select the Airtable subscription.
- Tap on Cancel Subscription.
- Confirm the cancellation.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the profile icon in the top right corner.
- Select Payments and subscriptions.
- Tap on Subscriptions.
- Find and select your Airtable subscription.
- Tap on Cancel Subscription.
- Follow the prompts to confirm the cancellation.
Tips & Tricks for Canceling Airtable
- Email support@airtable.com directly for cancellation and refunds instead of relying on account interface—users report this shortcut works and support is responsive via email.
- Keep documentation of your cancellation attempt such as screenshots or copies of emails to prove you requested cancellation if billing disputes arise.
- If charged after cancellation, contact your credit card company to dispute the charges and provide evidence of your cancellation email from Airtable.
- Use clear, polite, but firm language in emails stating you want your subscription cancelled and any unwanted charges refunded due to your cancellation.
- Be persistent and escalate by following up regularly until you receive confirmation of cancellation or refund. Some users report delays and multiple contacts needed.
- Timing matters: try cancelling well before your billing cycle renews to avoid being charged. If already charged, act quickly to request refund.
- Deleting account does not guarantee cancellation; always use the proper cancellation request through support email.
- Be wary of confusing billing related to collaborator seats or team members, and clarify in your communication if you are disputing those charges.
- Leverage forum posts and community advice to find updated tips or alternative contact options as official web cancellations may be obfuscated.
Airtable Customer Service Info
If you need assistance, here's how you can get in touch with Airtable's support team.
Cancel Airtable Script
Script
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Hello Airtable Support,
I hope this message finds you well. I am writing to formally request the cancellation of my Airtable subscription. Due to recent changes in my project requirements, I no longer need the service at this time.
I appreciate the features and support your platform has provided, but it has become necessary for me to discontinue my subscription. Please confirm the cancellation and let me know if there are any further steps I need to take.
Thank you for your assistance!
Best regards,
Frequently Asked Questions
Airtable subscriptions auto-renew for terms equal to the original subscription period, and users must cancel before the term ends via Account Settings to avoid renewal charges. Upon cancellation, the subscription remains active until the end of the current term, with no refund for the remaining period except where required by law. However, users in the EU or Turkey can get a refund if they cancel within 14 days of purchase, and Airtable provides prorated refunds if they cancel or terminate the subscription outside of user breach or nonpayment.
To cancel your Airtable subscription by downgrading to the Free plan, you will need to sign in to your Airtable account, which requires your password. This is to ensure security during the process. If you do not remember your password, you can reset it using this URL: https://airtable.com/forgot. So yes, having your password is necessary to cancel the subscription through their official method.
- Cost and Value Perception: Customers perceive the cost outweighs the value or are not using the service as anticipated.
- Changing Needs or Circumstances: Customers’ needs or financial situation change, leading to switching services.
- Poor User Experience: Technical issues, difficult navigation, or unresponsive customer support cause frustration.
- Lack of Engagement or Relevance: Content, features, or updates are not engaging or relevant to customer needs.
- Competitive Alternatives: Competitors offer better pricing, features, or customer experience.
- Financial Constraints: Economic uncertainty or personal financial challenges force customers to cut discretionary spending.
- Lack of Perceived Progress or Results: Customers do not see tangible progress or outcomes from the service.
- Overwhelming Subscription Fatigue: Customers feel overwhelmed by multiple subscriptions and cancel some to streamline expenses.
- Difficulty Cancelling: Frustration with complicated or intentionally deceptive cancellation processes.
- Unexpected Charges: Charges appearing after trial periods or unclear billing policies.
Airtable lets you cancel your subscription at any time through Account Settings, but your access typically continues only until the end of your current subscription term — no immediate cancellation. Importantly, refunds are generally not given for the current term if you cancel, except if you live in the EU or Turkey and cancel within 14 days, where you get a refund but lose access immediately. Be aware subscriptions auto-renew, so you must cancel before the term ends to avoid being charged for the next period.
Before cancelling your Airtable subscription, note that cancellation is permanent and you will lose access to premium features immediately, reverting your account to the free plan limits. While pausing the subscription temporarily disables billing but retains premium access, cancelling does not. If you cancel a paid plan, you do not receive a cash refund; instead, you may receive a pro-rated refund in Airtable credits which can only be used within the same workspace for future upgrades. Existing data will not be deleted, but exceeding limits on the free plan may restrict new record creation. It's important to keep your cancellation confirmation email and consider impacts on your team's workflow and data access before cancelling.
- Airtable account login credentials (email and password)
- Access to your Airtable account (log in on the web or iOS app)
- Access to the 'Billing' or 'Account' settings (via your profile icon in the top-right corner)
- Knowledge of your current subscription plan and billing cycle
- Ability to locate the subscription or billing section of your account
- Option to choose 'Cancel Subscription', 'Change plan', or 'Downgrade Plan'
- Ability to answer feedback questions or provide a cancellation reason (may be prompted during cancellation)
- Confirmation of cancellation steps (such as confirmation emails or on-screen prompts)
- Email access to check for cancellation confirmation
- Airtable customer support contact information (in case you encounter issues)
- Ability to re-enter your password to confirm account deletion
- Knowledge that you may want to export your data or bases before cancelling
- Review of the cancellation policy and billing terms to know what happens after cancellation
We've actually written a step by step guide on how to get a refund from Airtable. Check it out!
The Easiest Way to Cancel Airtable
If you’re frustrated trying to cancel your subscription, membership, or bill from Airtable—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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