Alamo Drafthouse Cinema offers a Season Pass membership that lets you watch unlimited regularly priced movies for a monthly fee. Your membership fee is automatically charged each month, along with any ticket fees and taxes, on your membership anniversary date. You can cancel anytime, but the cancellation will take effect at the end of that monthly period, and there are no refunds for partial months. They also charge small convenience fees when you buy tickets through their app.
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While Alamo Drafthouse allows cancellation of the Season Pass membership at any time, the actual process can be somewhat confusing or problematic as users report issues with the app cancellation function. Cancelling may require contacting support via email in some cases, but it is generally possible without excessive barriers.
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How to Cancel Alamo Drafthouse Cinema: Step by Step
If you purchased through the Alamo Victory Program:
- Go to the Alamo Drafthouse website and log in to your Victory account.
- Select 'Account' in your account settings.
- Scroll to the bottom of the page and click on 'Deactivate account'.
- Confirm your decision to cancel your membership. All account information and remaining rewards will be purged from the system and unavailable for redemption.
If you purchased through the Alamo Season Pass:
- Visit the Alamo Drafthouse website and log into your account.
- Navigate to your Season Pass settings.
- Select the option to cancel your membership.
- Be aware that if you cancel before your monthly anniversary, your membership will continue until that date.
- Note that you are not eligible for a refund or prorated amount upon cancellation.
- Ensure you are aware of any per-ticket fees incurred until the end of your Membership Period.
- If your Season Pass is non-active, your future tickets will be refunded.
Tips & Tricks for Canceling Alamo Drafthouse Cinema
- Email customer service: Emailing avp@drafthouse.com clearly stating your reason for cancellation increases chances of success.
- Use health or safety concerns: Citing health vulnerabilities or external factors like epidemics has helped users get cancellations or suspensions.
- Ask to temporarily suspend: Requesting a temporary suspension or pause of your subscription instead of full cancellation may work as an alternative.
- Mention willingness to resubscribe: Indicating intent to rejoin after circumstances improve can make customer service more accommodating.
- Avoid website management tools: The online “manage” button often doesn’t work; direct email contact is more effective.
- Be polite but firm: Polite language combined with clear, firm requests tends to work best.
- Escalate if needed: If initial contact fails, consider emailing higher-level management or corporate offices.
- Timing around billing cycles: Contact just before your renewal date to minimize unwanted charges.
- Patience and persistence: Some users report needing several follow-ups to get confirmation of cancellation.
- Be aware of penalties: Canceling may impose a 12-month re-subscription ban; use suspension options to avoid this penalty.
Alamo Drafthouse Cinema Customer Service Info
If you need assistance, here's how you can get in touch with Alamo Drafthouse Cinema's support team.
Cancel Alamo Drafthouse Cinema Script
Script
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Hello Alamo Drafthouse Team,
I hope this message finds you well. I am writing to request the cancellation of my Alamo Drafthouse subscription. Due to recent changes in my personal circumstances, I will no longer be able to take advantage of the benefits provided by the subscription.
Thank you for your understanding. Please confirm the cancellation at your earliest convenience.
Best regards,
Frequently Asked Questions
Alamo Drafthouse Cinema allows you to cancel your Season Pass membership at any time. If you cancel before your monthly anniversary, your membership remains active until that anniversary date. You can also request reactivation of your subscription after cancellation.
To cancel a subscription with Alamo Drafthouse Cinema, you need to log into your account on their website, which requires your password. If you don't remember your password, you can reset it using their password reset page here: https://drafthouse.com/victory/forgot-password. There does not appear to be phone or chat support options for cancellation without logging in, so having your password is necessary to manage or cancel your membership. This information is based on their site structure and community reports from Reddit users.
- Declining food quality and issues with meals, including having to send food back.
- Movies not being good or the movie selection not meeting expectations.
- High cost of $50+ not seen as worth the value anymore.
- Price increases leading to avoidance of purchasing food or eating less frequently at the theater.
- Menu changes and removal of favorite items causing dissatisfaction.
- Poor food service timing affecting the overall experience at the theater.
- Screen issues during movies impacting enjoyment.
- Changes in showtimes such as limited matinee options reducing convenience.
- Extra fees for complimentary tickets frustrating frequent users.
- General mediocre experience and dissatisfaction with service.
Alamo Drafthouse Cinema allows you to cancel your Season Pass membership at any time, but if you cancel before your monthly anniversary, your membership access continues until that date. Be aware that there are no refunds or prorated reimbursements upon cancellation, so you'll be paying for the full month regardless. Additionally, after cancellation, any future tickets booked with the pass will be refunded only if the pass is inactive, and you remain responsible for any per-ticket fees for the remainder of the membership period.
Before cancelling your Alamo Drafthouse Cinema Season Pass subscription, know that the membership continues until canceled and you can cancel anytime. Upon cancellation, your membership remains active until your monthly anniversary but you will not receive any refund or prorated fees. You will lose access to Season Pass tickets and reservations immediately after cancellation, with future tickets being refunded if the pass is inactive. If you want to return later, you can request reactivation at any time, but be aware you remain responsible for any per-ticket fees incurred during your membership period.
- Account login information (email and password for your Alamo Drafthouse account)
- Access to your account dashboard on drafthouse.com to manage or cancel the subscription/membership
- Knowledge of cancellation process (navigate to 'Account' section & select the option to cancel or deactivate account, or for some memberships, click the "Manage" button)
- Credit card or payment method details (the card originally used will continue to be charged until cancellation is processed)
- Email address associated with the account (may be needed especially if emailing support)
- Understanding of refund policy (you may not receive a refund or prorated fee upon cancellation)
- For Alamo Victory Program: Awareness that deactivation will purge all rewards and account information
- If contacted via email for cancellation support (such as avp@drafthouse.com), provide identifying info like your membership email and possibly your membership/loyalty number
- Confirmation of any outstanding reservations or fees that may be charged prior to cancellation completion
We've actually written a step by step guide on how to get a refund from Alamo Drafthouse Cinema. Check it out!
The Easiest Way to Cancel Alamo Drafthouse Cinema
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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