The Ultimate Step by Step Guide to Cancelling an Alpha Gear Subscription or Membership (alphagear.us)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 10, 2025
Alpha Gear is a family-run company that sells rugged smartwatches and accessories designed for outdoor enthusiasts, hunters, and hardworking folks. They offer various smartwatch models with occasional deals like buy one get one free. While they don't have a subscription service, customers might see billing through payment plans where purchases can be split into monthly installments or bi-weekly payments using Shop Pay, sometimes with interest depending on the plan. Basically, if you bought a watch and are seeing charges, it’s likely from one of those financed payment plans.
Cancellation requires contacting a specific email with no direct online cancellation option, implying delays and cumbersome process.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Alpha Gear subscription.
How to Cancel Alpha Gear: Step by Step
If you purchased through AlphaGear website:
Navigate to Your Profile Settings: Locate the profile section by clicking on the human-like figure in the top right corner of the website page.
Access Settings: Once you click on the human-like figure, click on the Settings tab. This section contains all the configurable options for your account.
Manage Your Subscription: In the Settings menu, find and select the Subscription option. Here, you can view all details related to your current membership, including the renewal date and plan details.
Cancel Subscription: Within the Subscription section, look for an option to Cancel Subscription. Clicking this will stop any future payments and cancel the auto-renewal of your membership. Make sure to confirm your choice if prompted, to complete the cancellation process.
Post-Cancellation: Your account will remain active until the end of the current paid period, allowing you to continue enjoying the benefits until then.
How to Contact Alpha Gear
If you need assistance, here's how you can get in touch with Alpha Gear's support team.
Find support email in website metadata or use Google to locate it, as it's often hidden on the official site.
Persistently reach out via email rather than relying on unresponsive live chat.
Use firm and clear language, explicitly stating that you want to cancel immediately and want confirmation of cancellation.
Time your cancellation attempts near billing cycle end to avoid being charged for the next period.
Escalate by sending follow-up emails if no response within a few days, maintaining documented proof of cancellation requests.
Leverage social media or public forums to prompt quicker responses if email is ignored.
Request a pause or downgrade if outright cancellation is denied, then cancel after the pause period.
Be prepared to call or message repeatedly, some users report needing multiple contacts before success.
Why Do People Request Refunds from Alpha Gear
Items received damaged or defective prompting refund or exchange requests.
Order modifications or cancellations requested shortly after purchase, though limited by processing time.
Out of stock items leading to cancellations or selecting alternate items for refunds.
Slow or unresponsive customer support leading to frustration and cancellation demands.
Product malfunction, such as watches stopping working soon after purchase.
Double charging or billing errors causing refund requests.
General dissatisfaction with product quality or service leading to cancellations.
Alpha Gear Refund Script
Script
Copy
Dear Alpha Gear, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Alpha Gear Refund Policy
Alpha Gear does not explicitly mention a membership or subscription cancellation policy on their website. For orders, you can request changes or cancellations within 5 hours of placing them; after shipping, returns must be initiated. They offer a 30-day return policy with certain conditions, including return shipping at the customer's expense and restocking fees. Refunds and returns are detailed under their Refund Policy, but no specific subscription or membership cancellation details were found.
The Easiest Way to Get a Alpha Gear Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Alpha Gear—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Alpha Gear (alphagear.us) does not clearly provide specific information on subscription cancellation policies, such as lock-ins, early cancellation fees, or contracts, based on their publicly available customer service and terms pages. Typically, users might expect to cancel memberships or subscriptions, but the absence of transparent cancellation terms suggests you should carefully review any membership details when signing up, as some programs like the ACE CLUB might have undisclosed conditions. To avoid surprises, contact Alpha Gear directly to confirm cancellation rights and any potential fees before subscribing.
Items received damaged or defective prompting refund or exchange requests.
Order modifications or cancellations requested shortly after purchase, though limited by processing time.
Out of stock items leading to cancellations or selecting alternate items for refunds.
Slow or unresponsive customer support leading to frustration and cancellation demands.
Product malfunction, such as watches stopping working soon after purchase.
Double charging or billing errors causing refund requests.
General dissatisfaction with product quality or service leading to cancellations.
Full name associated with the account
Email address used to register or subscribe
Order number or subscription ID (if applicable or available)
Reason for cancellation (optional, but sometimes requested)
Last 4 digits of payment method (for verification, if requested)
Contact confirmation via the email used to register or through customer support contact (as per available methods, such as email or phone)
Before cancelling your Alpha Gear subscription, membership, or bill, be aware that you will lose access to all features tied to your plan immediately upon cancellation. This includes any safety features applicable to your products and any saved data associated with your plan. There are no refunds for early cancellation, so it's important to consider this before proceeding. Additionally, canceling may disable certain functionalities and services provided through the subscription, so ensure you have accounted for these losses before making the decision.
Alpha Gear does not explicitly mention a membership or subscription cancellation policy on their website. For orders, you can request changes or cancellations within 5 hours of placing them; after shipping, returns must be initiated. They offer a 30-day return policy with certain conditions, including return shipping at the customer's expense and restocking fees. Refunds and returns are detailed under their Refund Policy, but no specific subscription or membership cancellation details were found.
To cancel your subscription with Alpha Gear (alphagear.us), you need to contact their support via email at myalphagear@alphametresources.com as there is no direct online cancellation option mentioned. It appears you may not be able to cancel without some form of account access or support interaction, but the site does not specify needing your password explicitly for cancellation. If you do need your password for any account-related actions, you can reset it here: https://alphastrongus.goaffpro.com/forgot-password. This link will help you regain access if required.
We've actually written a step by step guide on how to get a refund from Alpha Gear. Check it out!
The cancellation process typically takes about 1 days to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Alpha Gear subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Alpha Gear account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Alpha Gear online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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