Amazon Chime Pro is a service that helps people host and join online meetings and calls with features like scheduling meetings, hosting up to 250 participants, recording meetings, and using conference room video systems. You only pay for the days you actually use the Pro features, at a rate of $3 per user per day, with a maximum of $15 per user per month. There are no upfront fees or long-term contracts, and after a 30-day free trial, you can either keep using the basic features for free or pay to keep using the Pro features. Some extra charges can apply for things like toll-free dial-in or business calling.
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Canceling an Amazon Chime Pro subscription involves navigating through the Amazon Chime console to cancel meetings, delete user accounts, and delete team or enterprise accounts if applicable. The process is straightforward with clear instructions but requires multiple steps that may take some time to complete, making it relatively easy but not instant.
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How to Cancel Amazon Chime Pro: Step by Step
If you purchased through AWS Management Console:
- Go to the Amazon Chime Console at https://chime.aws.amazon.com/.
- Log in using your AWS account credentials.
- In the navigation pane, choose Accounts.
- Select the name of your team account.
- Choose Delete Account and confirm the deletion when prompted.
If you purchased through Amazon Chime App:
- Open the Amazon Chime app.
- Navigate to your Settings.
- In the subscription section, locate your current subscription details.
- Select Cancel Subscription and follow the prompts to confirm your cancellation.
If you are billed through third-party services:
- Identify the billing method used (e.g., credit card, mobile billing).
- Access your account settings via the billing service you used.
- Find the section for managing subscriptions.
- Select the Amazon Chime subscription and choose Cancel.
- Follow any additional prompts to complete the cancellation process.
Tips & Tricks for Canceling Amazon Chime Pro
- Contact customer support multiple times: Persistence can pay off. Users have found success by escalating the issue repeatedly if initial cancellation attempts fail.
- Use clear, assertive language: Clearly state that you want to cancel and do not want any further charges. Phrases like "Cancel immediately" and "Stop billing" are recommended.
- Cancel close to renewal date: Timing the cancellation near the billing cycle's end can sometimes help avoid unwanted charges.
- Check multiple accounts/regions: Some users found subscriptions active under different AWS regions or accounts; ensure to check all you may have.
- Document your communication: Keep records of all chats, emails, or call logs to use as evidence if disputes arise.
- Use billing console for AWS services: If possible, try to manage/cancel subscriptions via AWS billing console as Amazon Chime often ties to AWS accounts.
- Use payment provider as last resort: If the company is unresponsive, users have successfully stopped payments by contacting their bank or credit card provider to block charges.
Amazon Chime Pro Customer Service Info
If you need assistance, here's how you can get in touch with Amazon Chime Pro's support team.
Cancel Amazon Chime Pro Script
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Dear Amazon Chime Support,
I hope this message finds you well. I am reaching out to formally request the cancellation of my Amazon Chime Pro subscription. Due to changes in my team's communication needs, I have decided to discontinue this service.
I appreciate the features and support provided during my time as a subscriber. Please confirm the cancellation and ensure that no further billing occurs.
Thank you for your assistance in this matter.
Best regards,
Frequently Asked Questions
Amazon Chime Pro offers a free 30-day trial. After the trial, you can choose to purchase a monthly subscription or continue using the free Basic plan. The service is pay-as-you-go with no upfront commitment, and you can upgrade, downgrade, or cancel your subscription at any time.
To cancel your Amazon Chime Pro subscription, you will need to go through the AWS Marketplace console where you manage your subscription. Typically, you need to sign in to your AWS account, which requires your password, to access and cancel the subscription yourself. There is no indication that phone or unauthenticated chat support can cancel the subscription without your password. If you have forgotten your password, you can reset it here: https://app.chime.aws/ (go to 'Forgot password').
- Service discontinuation: Amazon Chime Pro is set to end support by February 20, 2026, prompting cancellations.
- Lack of essential features: Users cancel due to removal of features like scheduling and hosting meetings, and adding/managing users.
- Switching to alternative services: Users prefer to move to other platforms with better or more reliable features.
- Cost concerns: Users might find the subscription not cost-effective compared to other conferencing solutions.
- User experience issues: Difficulties in using the platform or limited functionality cause dissatisfaction.
- Business needs change: Companies may no longer require the conferencing solution, leading to cancellations.
- Technical problems: Connectivity, audio/video quality issues, or bugs lead to users seeking refunds or cancellations.
Amazon Chime Pro uses a pay-as-you-go model with no upfront fees, long-term contracts, or early cancellation fees, so you can typically cancel or stop using the subscription at any time without penalty. Charges are only incurred on days Pro features are used, and after a 30-day free trial, you can downgrade to the free Basic version without obligation. However, be aware that terminating paid service may cause loss of access to stored data and reversion to free features, with no guaranteed continuation of free features by AWS. This means no lock-ins, but also no data retention guarantees after cancellation.
Before cancelling your Amazon Chime Pro subscription, be aware that you will lose access to advanced meeting hosting capabilities, business calling features, and user management functions associated with the Pro tier. After cancellation, you may still participate in meetings and use basic messaging features, but the ability to schedule and host meetings through Amazon Chime Pro will cease. Also, consider that AWS will end support for Amazon Chime entirely on February 20, 2026, after which all access to the service and data will be terminated. It is important to back up any necessary data before cancellation or the service end date, and if you manage an Enterprise account, removal of your domain will permanently delete user data and profiles connected to Amazon Chime.
- Amazon Chime account credentials (username/email and password)
- Access to the Amazon Chime app or AWS/Amazon Chime console
- Type of account (Individual, Team, or Enterprise)
- Account name (for selection and identification in the Amazon Chime console)
- List of users to be removed (for Team/Enterprise accounts)
- Associated domains (for Enterprise accounts, these must be removed before account deletion)
- Understanding of whether you are a managed or unmanaged user (as this affects how you request deletion)
- Ability to use the "Delete me" command in Amazon Chime Assistant (for individual unmanaged users)
- Cancellation or deletion steps for scheduled meetings (if hosting recurring or one-off meetings)
- AWS account access (if canceling as part of broader AWS account closure)
We've actually written a step by step guide on how to get a refund from Amazon Chime Pro. Check it out!
The Easiest Way to Cancel Amazon Chime Pro
If you’re frustrated trying to cancel your subscription, membership, or bill from Amazon Chime Pro—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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