American Service Pets helps people get official Emotional Support Animal (ESA) letters for housing and travel, which can waive pet fees and allow pets in no-pet apartments or on flights without extra charges. They offer quick online approval from licensed mental health professionals and provide packages that might include ESA letters, travel exemption forms, pet training guides, and official ESA registration. Some customers have reported being signed up for a recurring monthly subscription, especially related to training materials, typically around $25-$30 a month, which could explain billing from them. Overall, they make it easier and more official to have your pet recognized as support for housing and travel needs.
Cancellation requires multiple attempts including phone calls that may not be answered, and formal written requests, making the process complex and time-consuming. Difficulties with customer service responsiveness increase effort and time required to successfully cancel.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a American Service Pets subscription.
How to Cancel American Service Pets: Step by Step
If you purchased through the American Service Pets website:
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Get help with your refund
"This app saved me $127 in minutes"
Tips and Tricks for Getting a American Service Pets Refund
Call within the trial period (usually 7 days) to avoid being charged for training materials.
Do not give reasons for cancelling; simply state you want to cancel to prevent sales tactics to keep you.
Expect no email confirmation of cancellation; follow up with bank statement checks for any recurring charges.
Be persistent with phone calls, as customer service might disconnect or provide no useful contact information.
Consider sending a certified letter demanding cancellation if calls and emails are ignored.
File chargebacks with your bank if unauthorized charges continue despite cancellation requests.
Check bank statements regularly for recurring $30 monthly charges and dispute them promptly.
Why Do People Request Refunds from American Service Pets
Unauthorized recurring charges for services not ordered or received.
Difficulty accessing customer service or unresponsive support when requesting cancellations or refunds.
Cancellation requests ignored or denial of cancellation leading to ongoing charges.
Charges for additional services that were pre-checked or not clearly disclosed at purchase time.
Claims of exploitative business practices, especially involving vulnerable customers.
Confusing refund policy requiring phone contact, making refunds and cancellations harder to process.
Surprise or hidden fees including mandatory evaluation fees that are non-refundable.
Orders not received or delay in delivery of certification or service materials.
Belief that the service is a scam leading to a lack of trust and desire to cancel.
American Service Pets Refund Script
Script
Copy
Dear American Service Pets, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
American Service Pets Refund Policy
American Service Pets’ cancellation policy requires customers to log into their account on the American Service Pets website, navigate to account or subscription settings, and select the option to cancel their subscription by following the on-screen instructions. If the cancellation option is unavailable, customers must contact customer support via phone or email for assistance. Refunds are only offered on a case-by-case basis due to the nature of the services provided.
The Easiest Way to Get a American Service Pets Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from American Service Pets—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
American Service Pets seems to make cancellation difficult by allowing changes or cancellations only on the same day the order is placed, with orders shipping out the next day, limiting your ability to cancel after that point. There is no clear mention of contracts, long-term lock-ins, or early-cancellation fees, but the tight cancellation window acts as a notable restriction to avoid easy cancellation.
Unauthorized recurring charges for services not ordered or received.
Difficulty accessing customer service or unresponsive support when requesting cancellations or refunds.
Cancellation requests ignored or denial of cancellation leading to ongoing charges.
Charges for additional services that were pre-checked or not clearly disclosed at purchase time.
Claims of exploitative business practices, especially involving vulnerable customers.
Confusing refund policy requiring phone contact, making refunds and cancellations harder to process.
Surprise or hidden fees including mandatory evaluation fees that are non-refundable.
Orders not received or delay in delivery of certification or service materials.
Belief that the service is a scam leading to a lack of trust and desire to cancel.
Full name on account
Email address associated with your account
Account details or member ID (if applicable)
Approval date or subscription start date
Any confirmation or order number from original subscription
Written request for cancellation (when required by email or mail)
Reason for cancellation (sometimes requested)
Recent charges or description of billing issue (if disputing charges)
Contacting customer service directly by phone for final processing
Before cancelling your subscription, membership, or bill with American Service Pets, keep in mind that all services and products provided are final with generally no refunds offered. By cancelling, you will lose access to the letter guarantee and the support related to your service pet documentation. Also, any evaluations required for your documentation (like those by a doctor or licensed mental health provider) are non-refundable and part of the service fee. It’s important to consider that you will no longer receive benefits such as ongoing customer support and access to updates or resources related to your service pet documentation.
American Service Pets’ cancellation policy requires customers to log into their account on the American Service Pets website, navigate to account or subscription settings, and select the option to cancel their subscription by following the on-screen instructions. If the cancellation option is unavailable, customers must contact customer support via phone or email for assistance. Refunds are only offered on a case-by-case basis due to the nature of the services provided.
To cancel your American Service Pets subscription, you do need to log into your account, which means you will need your password. You can cancel the subscription yourself by logging into your account on their website and navigating to the subscription settings. If you forgot your password, you can reset it by going to https://my.americanservicepets.com/ and using the password reset options there. If you have trouble online, you can also contact their customer support by phone or email for assistance.
We've actually written a step by step guide on how to get a refund from American Service Pets. Check it out!
The cancellation process typically takes about 30 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your American Service Pets subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your American Service Pets account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel American Service Pets online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
American Service Pets May Show Up On Your Statement As:
AmericanServicePets.com or American Service Pets
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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Chargeback can help you cancel subscriptions and get refunds
Find unwanted sneak subscriptions
We'll cancel them for you and even try to get you a refund
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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