American Service Pets helps people get official Emotional Support Animal (ESA) letters for housing and travel, which can waive pet fees and allow pets in no-pet apartments or on flights without extra charges. They offer quick online approval from licensed mental health professionals and provide packages that might include ESA letters, travel exemption forms, pet training guides, and official ESA registration. Some customers have reported being signed up for a recurring monthly subscription, especially related to training materials, typically around $25-$30 a month, which could explain billing from them. Overall, they make it easier and more official to have your pet recognized as support for housing and travel needs.
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Cancellation requires multiple attempts including phone calls that may not be answered, and formal written requests, making the process complex and time-consuming. Difficulties with customer service responsiveness increase effort and time required to successfully cancel.
Estimated Time
On average, it takes
30 minutes
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minutes to cancel a American Service Pets subscription.
How to Cancel American Service Pets: Step by Step
If you purchased through the American Service Pets website:
- Visit the American Service Pets website.
- Log into your account using your credentials.
- Navigate to the 'My Account' or 'Subscriptions' section.
- Find the subscription you want to cancel, which is likely labeled as the I Train Academy service.
- Click on the option to "Cancel Subscription" or similar wording.
- Follow the prompts to confirm your cancellation.
- Once confirmed, you should receive a confirmation email regarding your cancellation.
If you purchased through PayPal:
- Log into your PayPal account.
- Go to 'Settings' (the gear icon).
- Select 'Payments' and then click on 'Manage Automatic Payments.'
- Locate the payment to American Service Pets (I Train Academy subscription).
- Select the payment and click on 'Cancel' or 'Cancel Automatic Payments.'
- Confirm the cancellation.
If you purchased through a credit or debit card:
- Log into your American Service Pets account.
- Go to 'Billing' or 'Subscriptions.'
- Select the subscription you wish to cancel.
- Click on the "Cancel Subscription" link.
- Follow any on-screen instructions to finalize the cancellation.
Tips & Tricks for Canceling American Service Pets
- Call within the trial period (usually 7 days) to avoid being charged for training materials.
- Do not give reasons for cancelling; simply state you want to cancel to prevent sales tactics to keep you.
- Expect no email confirmation of cancellation; follow up with bank statement checks for any recurring charges.
- Be persistent with phone calls, as customer service might disconnect or provide no useful contact information.
- Consider sending a certified letter demanding cancellation if calls and emails are ignored.
- File chargebacks with your bank if unauthorized charges continue despite cancellation requests.
- Check bank statements regularly for recurring $30 monthly charges and dispute them promptly.
American Service Pets Customer Service Info
If you need assistance, here's how you can get in touch with American Service Pets's support team.
Cancel American Service Pets Script
Script
Copy
Hello,
I hope this message finds you well.
I am writing to request the cancellation of my subscription with American Service Pets. Due to changing personal circumstances, I no longer require the services provided.
Please let me know if you need any additional information to process this request. Thank you for your assistance.
Best regards,
Frequently Asked Questions
American Service Pets’ cancellation policy requires customers to log into their account on the American Service Pets website, navigate to account or subscription settings, and select the option to cancel their subscription by following the on-screen instructions. If the cancellation option is unavailable, customers must contact customer support via phone or email for assistance. Refunds are only offered on a case-by-case basis due to the nature of the services provided.
To cancel your American Service Pets subscription, you do need to log into your account, which means you will need your password. You can cancel the subscription yourself by logging into your account on their website and navigating to the subscription settings. If you forgot your password, you can reset it by going to https://my.americanservicepets.com/ and using the password reset options there. If you have trouble online, you can also contact their customer support by phone or email for assistance.
- Unauthorized recurring charges for services not ordered or received.
- Difficulty accessing customer service or unresponsive support when requesting cancellations or refunds.
- Cancellation requests ignored or denial of cancellation leading to ongoing charges.
- Charges for additional services that were pre-checked or not clearly disclosed at purchase time.
- Claims of exploitative business practices, especially involving vulnerable customers.
- Confusing refund policy requiring phone contact, making refunds and cancellations harder to process.
- Surprise or hidden fees including mandatory evaluation fees that are non-refundable.
- Orders not received or delay in delivery of certification or service materials.
- Belief that the service is a scam leading to a lack of trust and desire to cancel.
American Service Pets seems to make cancellation difficult by allowing changes or cancellations only on the same day the order is placed, with orders shipping out the next day, limiting your ability to cancel after that point. There is no clear mention of contracts, long-term lock-ins, or early-cancellation fees, but the tight cancellation window acts as a notable restriction to avoid easy cancellation.
Before cancelling your subscription, membership, or bill with American Service Pets, keep in mind that all services and products provided are final with generally no refunds offered. By cancelling, you will lose access to the letter guarantee and the support related to your service pet documentation. Also, any evaluations required for your documentation (like those by a doctor or licensed mental health provider) are non-refundable and part of the service fee. It’s important to consider that you will no longer receive benefits such as ongoing customer support and access to updates or resources related to your service pet documentation.
- Full name on account
- Email address associated with your account
- Account details or member ID (if applicable)
- Approval date or subscription start date
- Any confirmation or order number from original subscription
- Written request for cancellation (when required by email or mail)
- Reason for cancellation (sometimes requested)
- Recent charges or description of billing issue (if disputing charges)
- Contacting customer service directly by phone for final processing
We've actually written a step by step guide on how to get a refund from American Service Pets. Check it out!
The Easiest Way to Cancel American Service Pets
If you’re frustrated trying to cancel your subscription, membership, or bill from American Service Pets—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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AmericanServicePets.com or American Service Pets
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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