Angel Flight West offers free medical transportation by arranging donated flights with volunteer pilots who fly people to their medical appointments at no cost. They also provide free ground transportation from airports to medical facilities through their Earth Angels volunteers. The organization helps individuals in need for other humanitarian reasons too, like escaping domestic violence or attending specialty camps. Passengers are not billed for these services; instead, the group relies on donations and supporters who can subscribe to their newsletters for updates.
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The process to cancel or make changes is straightforward but requires contacting Angel Flight West directly via phone or email. While the information is accessible and the support team provides an after-hours number, it still requires direct communication, which is somewhat less convenient than online self-service options.
Estimated Time
On average, it takes
10 minutes
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minutes to cancel a Angel Flight West subscription.
How to Cancel Angel Flight West: Step by Step
If you purchased through Credit/Debit Card:
- Log in to your account on the Angel Flight West website.
- Navigate to the Account Settings section.
- Find the Subscriptions or Memberships tab.
- Select the active subscription you wish to cancel.
- Follow the prompts to confirm cancellation. You may receive a confirmation email once the process is complete.
If you purchased through PayPal:
- Log in to your PayPal account.
- Go to Settings (the gear icon).
- Select Payments, then click on Manage pre-approved payments.
- Select Angel Flight West from the list of merchants.
- Click on the Cancel button to stop future payments.
If you purchased through a Gift Card:
- Contact customer support via the support page on the Angel Flight West website.
- Provide the details of the gift card and request cancellation or refund.
- Wait for a response from customer support to confirm the cancellation.
Tips & Tricks for Canceling Angel Flight West
- Be polite and clear in your communication, emphasizing your understanding of their mission but your need to cancel.
- Request confirmation in writing to have proof of cancellation and avoid future charges.
- Call during business hours for a more direct and effective interaction.
- Escalate calmly to a supervisor if the first representative is unhelpful.
- Mention any hardships or changes in your situation that justify the cancellation to gain empathy.
- Use email follow-ups to create a written record of the cancellation request and any responses.
- Be persistent but respectful if the cancellation process is delayed.
- Cancel sooner rather than later to avoid last-minute fees or charges.
- Have your account or membership details handy to speed up the cancellation process.
- Ask about any final steps or confirmation you should expect to ensure the cancellation is fully processed.
Angel Flight West Customer Service Info
If you need assistance, here's how you can get in touch with Angel Flight West's support team.
Cancel Angel Flight West Script
Script
Copy
Dear Angel Flight West Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription, as I have recently experienced a change in my personal circumstances that will prevent me from utilizing the services at this time.
I appreciate the valuable work that Angel Flight West does, and I look forward to possibly rejoining in the future when my situation allows.
Thank you for your understanding and assistance in processing this cancellation.
Best regards,
[Your Name]
Frequently Asked Questions
Angel Flight West does not specify a formal membership or subscription billing cancellation policy publicly on their website. For flight cancellations, they request members to contact their pilot and the AFW office promptly to avoid unnecessary trips by pilots. Membership termination may require removal of contact information and communication with Angel Flight West directly.
To cancel a subscription with Angel Flight West, you generally need to have your username and password to access their Passenger Portal online. If you don't remember your password, you can reset it via their password reset page here: https://volunteer.angelflightwest.org/reset-password. If online access is not an option or you need assistance, you can also call their office at (310) 390-2958 for support without needing your password. This phone support can help with cancellation or other subscription management needs.
- Passenger or requester cancels by calling Angel Flight West office or driver directly.
- Driver cancels or changes mission due to weather, mechanical, or other reasons.
- Pilot cancels or changes mission due to weather or other circumstances.
- Safety concerns including weather making driving dangerous, mechanical problems, or driver impairment.
- Driver doubts ability to complete mission safely.
- Mission cancellation encouraged if conditions do not assure passenger safety and comfort.
- Cancellation due to safety reasons is considered good judgment and will not be criticized.
Angel Flight West membership is renewed annually with a reminder sent one month before renewal. You can cancel your membership at any time, especially within 14 days of any changes to the membership terms after which your membership will continue under the updated terms. There are no explicit contracts, lock-ins, or early cancellation fees mentioned, but you need to give notice to terminate; otherwise, the membership renews automatically. Be mindful to submit cancellation notice promptly after any term changes to avoid automatic renewal.
Before cancelling a subscription, membership, or bill with Angel Flight West, it is important to know that cancellation is always your choice, and there is no penalty or criticism associated with it. However, cancellation might mean losing access to their volunteer pilot network and the ability to coordinate or request missions through their system. If you are a pilot or volunteer, you will no longer be able to participate in flights that provide free air transportation for medical and humanitarian needs. Coordinating trips and supporting patients in need are key features you will lose access to. It is also advisable to communicate directly with Angel Flight West coordination team if you need to cancel a mission or subscription to mitigate any impact.
- Full Name associated with the membership, subscription, or donation
- Email address used for registration or communication
- Phone number linked to the account (if applicable)
- Mailing address or postal address on file
- Username (if logging in through their website)
- Details of the service or donation you wish to cancel (such as membership or recurring donation)
- Request to remove or deactivate personally identifiable information
- Method of payment (for recurring donations or bills, e.g., credit card)
We've actually written a step by step guide on how to get a refund from Angel Flight West. Check it out!
The Easiest Way to Cancel Angel Flight West
If you’re frustrated trying to cancel your subscription, membership, or bill from Angel Flight West—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Angel Flight West?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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