Apify is a company that offers tools to help you collect data from websites using ready-made or custom-built web scrapers called Actors. They have different subscription plans with monthly or annual billing, where you get credits to use for things like running these web scrapers, using proxies, and storing data. If you use more than your plan allows, you might see extra charges, but you can also upgrade or downgrade your plan anytime. So, if you see a charge from Apify, it’s likely for using their data collection services or any extra usage beyond your plan.
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The cancellation process involves logging into the account, navigating to account settings and subscription sections, and confirming cancellation. Since the option is clearly available but some users might need to contact support if they cannot find it or if cancelling a trial, it adds minor complexity.
Estimated Time
On average, it takes
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minutes to cancel a apify subscription.
How to Cancel apify: Step by Step
If you purchased through Apify website:
- Log in to your Apify account at console.apify.com.
- In the left sidebar, navigate to the Billing section.
- Click on the Subscription tab.
- Select the Cancel Subscription option.
- Follow the on-screen instructions to confirm your cancellation. Note that your subscription will remain active until the end of the current billing cycle, and it will not renew after that.
If you purchased through a different payment method:
- For cancellations through payment platforms like PayPal, check your PayPal account for recurring payments linked to Apify and cancel them directly in your PayPal settings.
- If you used a credit card via a third-party service, contact the service provider's support for detailed cancellation steps.
Tips & Tricks for Canceling apify
- Open a support ticket through Apify's Contact section with detailed subscription and refund request information.
- Mention if the renewal occurred without notice or if the service was unused since renewal to strengthen your case.
- Use polite but firm language citing bugs, errors, or discrepancies that caused the issue.
- Provide evidence such as logs or URLs demonstrating the problem.
- Escalate via multiple channels including Apify support phone, email, forums, or chargeback services.
- Request partial refunds or credits if a full refund is not possible.
- Time your cancellation and refund request soon after noticing the problem and before billing renewal.
- Be persistent but professional in following up on your refund or cancellation request.
- Reference other users' successful refund cases to strengthen your argument.
- Consider using third-party chargeback services to detect and cancel unwanted subscriptions and initiate refund claims.
apify Customer Service Info
If you need assistance, here's how you can get in touch with apify's support team.
Cancel apify Script
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Dear Apify Team,
I hope this message finds you well. I am writing to kindly request the cancellation of my subscription, as I have decided to pursue other options that better align with my current needs. I appreciate the service provided, but I believe this is the best decision for me at the moment.
Please confirm the cancellation at your earliest convenience, and let me know if there are any further steps I need to take.
Thank you for your understanding and support.
Best regards,
Frequently Asked Questions
Apify allows you to upgrade, downgrade, or cancel your subscription at any time in your billing settings. If you cancel, the subscription remains active until the end of the current billing cycle and will not be renewed afterward. Be aware that you may still be charged for any excess platform usage incurred during the billing period.
To cancel your Apify subscription, you need to log into your Apify account on their website and navigate to your account settings where you can manage and cancel your subscription. This implies you need your password to access your account for cancellation. If you don't remember your password, you can reset it by going to the login page at https://console.apify.com/sign-in and using the password reset link there. There is no phone or unauthenticated chat support option for cancellation; it must be done through your account.
- Perceived decline in value or quality of Apify's product or service over time
- Lack of flexibility or options to change or modify subscription details
- Price increases without a corresponding increase in value
- Customers do not use the Apify services they subscribed to
- Financial reasons such as trying to reduce expenses or cut costs
- Discovery of cheaper or better competitors offering similar or superior services
- Poor customer experience or support leading to dissatisfaction
- Issues remaining halfway through the subscription prompting cancellation
- Auto-renewal management with customers canceling to prevent future automatic charges
With Apify, you can cancel your subscription anytime through your Billing settings, and your subscription will continue until the end of the current billing cycle without renewal. However, be aware that you may still be charged for any excess platform usage beyond what is prepaid for that cycle, and there are no refunds for fees already paid if you terminate the agreement. Additionally, unused usage credits expire at the end of the billing cycle and do not roll over.
Before cancelling your Apify subscription, know that you will lose access to any extra licensed features like increased Actor RAM and datacenter IPs that came with your current plan, so it's best to downgrade or cancel at the end of a billing cycle to maximize what you've paid for. When you cancel, your subscription remains active until the end of the current billing cycle but will not renew afterward. Any unused prepaid usage credits expire and do not roll over after cancellation, and you may still be charged for excess platform usage incurred before the subscription fully ends. If you revert to the free plan, access to Apify services will be blocked once usage limits are exceeded until the next monthly cycle begins.
We've actually written a step by step guide on how to get a refund from apify. Check it out!
The Easiest Way to Cancel apify
If you’re frustrated trying to cancel your subscription, membership, or bill from apify—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to apify?
apify.com, Apify Platform, Apify Store, Apify Billing
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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