Apollo Group TV offers streaming services where you can subscribe to different packages to watch their content. They operate on a subscription billing model mainly paid through Bitcoin with a 10% discount for Bitcoin payments. Currently, PayPal is not available, and Cashapp is only for US and UK customers. To subscribe or renew, users sign in on their website, pick a plan, and make payments using Bitcoin or Cashapp, and they have a live chat support for help.
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The cancellation process for Apollo Group TV is very difficult due to numerous customer complaints about being unable to contact support, lack of refund processing, premature termination of service without compensation, and unresponsive or rude customer service. Many users report being blocked or having their accounts terminated without resolution, indicating a near-impossible challenge to successfully cancel and resolve subscription issues.
Estimated Time
On average, it takes
3 days
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minutes to cancel a Apollo Group Tv subscription.
How to Cancel Apollo Group Tv: Step by Step
If you purchased through the Apollo Group TV website:
- Visit the Apollo Group TV website.
- Log in to your account using your credentials.
- Navigate to the Account Settings section.
- Select Subscription or Billing.
- Click on Cancel Subscription and follow the prompts to confirm your cancellation.
If you purchased through a mobile device app (iOS/Android):
- Open the app on your device.
- Sign in to your account.
- Go to Account settings.
- Select Subscription.
- Tap on Cancel Subscription and confirm your choice.
If you purchased through a third-party service (e.g., Apple or Google Play):
- For Apple:
- Open the Settings app.
- Tap your name at the top.
- Select Subscriptions.
- Find and select Apollo Group TV.
- Tap Cancel Subscription.
- For Google Play:
- Open the Google Play Store.
- Tap the menu icon and select Subscriptions.
- Find Apollo Group TV in your subscriptions.
- Tap Cancel Subscription.
Tips & Tricks for Canceling Apollo Group Tv
- Use Bitcoin payments to avoid traditional refund paths or chargebacks.
- Cancel close to the subscription end date to minimize chances of automatic renewal charges.
- Contact support repeatedly via email or live chat until you get a response; persistence is key.
- Use firm but polite language stating you want to cancel and request confirmation of cancellation.
- Avoid mentioning refund requests initially as it may cause account bans; focus on cancellation only.
- Escalate by mentioning your intention to dispute the charge with your payment provider if cancellation is ignored.
- Check for any renewal emails and reply promptly to confirm cancellation or stop renewal.
- Join Apollo Group TV user forums or support groups for collective pressure and advice.
- Use VPN or different devices to access support channels if blocked.
- Keep records of all communications and payment transactions to support any disputes.
Apollo Group Tv Customer Service Info
If you need assistance, here's how you can get in touch with Apollo Group Tv's support team.
Cancel Apollo Group Tv Script
Script
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Dear Apollo Group TV Team,
I hope this message finds you well. I am writing to kindly request the cancellation of my subscription with Apollo Group TV, effective immediately. Due to a recent change in my financial situation, I find it necessary to reduce my expenses, and cancelling this subscription is a step I need to take.
Thank you for your assistance in processing this cancellation. I would appreciate a confirmation of my subscription being canceled at your earliest convenience.
Best regards, [Your Name] [Your Email] [Your Account Number]
Frequently Asked Questions
Apollo Group TV's cancellation policy states that Bitcoin payments are non-refundable. Customers are encouraged to contact customer support via live chat for assistance before requesting a refund. Accounts may be terminated without notice or refund if users misuse the service or verbally abuse representatives. Clients in Israel are not eligible for refunds due to local ISP issues.
To cancel your subscription on Apollo Group TV, you need to log in to your account first on ApolloGroupTVTV.com. After logging in with your password, you can access your dashboard, navigate to "My Account" > "Subscriptions," and then click the cancel button next to your active plan. So yes, you do need your password to cancel your subscription. If you need to reset your password, you can do so here: https://www.apollo.tv/forgot-password.
- Finished your trial period
- No longer watching TV regularly
- Switching to a different IPTV provider
- Suspension on costs temporarily
- Moving to a geo-blocked location
Apollo Group TV allows cancellation of subscriptions at any time via their online account portal or chat/phone support, but cancellation requests are not accepted through email or social media. Subscriptions automatically renew unless cancelled prior to the end of the billing period, and you continue to have access until that period expires. The main landmines are that refunds are only granted within the first seven days after initial purchase, with no refunds for renewals or unused time after that, and fees for annual subscriptions are prepaid and non-refundable. Also, cancelling does not immediately stop billing if done after the billing period has started.
Before cancelling your Apollo Group TV subscription, note that you will lose access to their live streaming services, including DVR functionality and catch-up TV features. Apollo Group TV allows streaming on multiple devices (up to 10), so cancellation means you lose access on all devices linked to your account. Additionally, any personalized settings or profiles associated with your subscription will no longer be available once cancelled. It is important to consider these losses and ensure you have alternative access to your favorite content before cancelling.
- Full name associated with the account
- Email address used for registration or billing
- Order number or account ID
- Reason for cancellation (or refund request)
- Access to the support portal to create a cancellation request or support ticket
- Any billing/payment details as required for verification
We've actually written a step by step guide on how to get a refund from Apollo Group Tv. Check it out!
The Easiest Way to Cancel Apollo Group Tv
If you’re frustrated trying to cancel your subscription, membership, or bill from Apollo Group Tv—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Apollo Group Tv, ApolloGroup TV, apollogroupstv.com, billing@apollogroupstv.com
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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