ArcSite is an app that helps you make on-site drawings, material takeoffs, estimates, and proposals right from your mobile device. They offer several subscription plans, like a basic plan for $14.99 a month or $10 if you pay yearly, which includes drawing tools and cloud backup. More advanced plans add features like custom shapes, integrations, and support, with some plans tailored for bigger teams and personalized service. If you're seeing a charge from ArcSite, it's most likely for a monthly or yearly subscription to use their drawing, estimating, and project tools, which you can cancel anytime.
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The cancellation process for ArcSite is straightforward if done directly through their app subscription page, requiring just a login and tap of an unsubscribe button. However, if the subscription is via Apple App Store or iTunes, it involves going through the Apple cancellation process which might be slightly more cumbersome but still manageable.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a ArcSite subscription.
How to Cancel ArcSite: Step by Step
If you purchased through the Apple App Store:
- Open the App Store on your Apple device.
- Tap your profile icon at the top right corner of the screen.
- Select "Subscriptions" to view your active subscriptions.
- Find and select your ArcSite subscription.
- Tap "Cancel Subscription" at the bottom of the page.
If you purchased through ArcSite directly:
- Go to the ArcSite Subscription page at user.arcsiteapp.com.
- Log in using the same email address and password you used to sign up.
- Find the "Cancel Subscription" section.
- Click the "Unsubscribe" button.
Tips & Tricks for Canceling ArcSite
- Start cancellation right after subscription renewal to avoid being charged for the next period.
- Use clear, firm language in emails or phone calls, e.g., "I demand immediate cancellation and confirmation to avoid further charges."
- Cancel at least 24 hours before renewal to ensure the subscription is not renewed automatically.
- Document all cancellation attempts, including dates, times, and copies of communications, to have evidence if needed for disputes.
- Contact customer support via multiple channels (email, phone, app chat) and escalate if the first response is unhelpful.
- Use the app or official website's unsubscribe button promptly before renewal; some users report the cancel button activates only 24 hours after payment.
- If online cancellation is blocked or error-prone, switch to contacting support directly by email or phone.
- Consider sending a written cancellation request by mail for additional proof, especially if online methods fail.
- Escalate to chargebacks or bank transaction blocks if the company ignores cancellation requests and continues to charge.
- Be persistent; some users report needing multiple attempts or escalations to achieve cancellation.
- Use virtual credit cards or payment methods that can be canceled to prevent unwanted charges automatically.
- Do not rely solely on account deletion to cancel subscription; users report account deletion does not stop billing.
ArcSite Customer Service Info
If you need assistance, here's how you can get in touch with ArcSite's support team.
Cancel ArcSite Script
Script
Copy
Dear ArcSite Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to unforeseen changes in my project needs, I am unable to continue with the service at this time.
I appreciate the support and services provided, and I would like to thank you for your assistance in processing this cancellation. Please confirm once it has been completed.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
ArcSite subscriptions can be canceled at any time either through the Apple App Store if subscribed via Apple, or directly through ArcSite's Subscription page if subscribed through their platform. No refunds or credits are given for partial or unused months upon cancellation. For plans purchased directly from ArcSite, you must notify them via email at least 30 days before the subscription period ends to avoid automatic renewal. Apple's refund and cancellation policies apply if subscribed through their store, including needing to cancel 24 hours before trial end to avoid charges.
Yes, you need your password to cancel your subscription with ArcSite, as you will be asked to log in using the same email and password you used to sign up. If you don't remember your password, you can reset it at this URL: https://arcsite.com/reset-password. This login step ensures that only the account owner can make changes like subscription cancellations.
- Technical issues with self-made objects and difficulties working offline.
- Auto modification of connecting sections when entering design sizes causing frustration.
- Lack of integration with CRM systems and inadequate sales proposal features.
- Missing advanced features like 3rd axis and Lidar support.
- Inaccurate square footage measurements requiring manual double checks.
- Challenges with detailed drawings where placing lines close together is difficult.
- Limited export options and no desktop version, making workflow less flexible.
- Lack of some industry-specific add-ons, such as utilities for home or commercial building features.
- Subscription management complexity depending on the platform (App Store, internal payment channels).
- Overall, some users find the app lacks certain advanced features needed for more complicated drawings or workflows.
ArcSite subscription plans automatically renew unless you notify them by email at least 30 days before the subscription period ends. You can cancel at any time, but you won't get any refunds or credits for partial or unused months, which can be a costly downside if you cancel midway through a billing cycle. Additionally, if you downgrade, the changes only take effect after the current billing cycle ends, and you may lose features without getting a refund, so be aware of the timing and potential loss of content when cancelling or changing plans.
Before cancelling your ArcSite subscription, be aware that the cancellation process depends on how you subscribed (Apple App Store or ArcSite internal payment). Cancelling through Apple requires managing your subscription on your Apple device or iTunes. If you cancel, you will lose access to ArcSite's features and account content associated with your plan. Also, downgrading or cancelling may result in the loss of account content, features, or capacity, and no refunds or credits are provided for partial or unused months. Therefore, it is important to carefully consider these consequences before cancelling to avoid losing important data or capabilities. ArcSite also disclaims liability for any loss due to cancellation or downgrading of plans.
- Account login credentials (email address and password used to sign up)
- Knowledge of sign-up/payment method (Apple App Store or directly via ArcSite)
- Access to the Apple device or iTunes account if subscribed through the Apple App Store
- Access to the ArcSite app or website to navigate to the Subscription page
- Ability to locate and use the Unsubscribe or Cancel Subscription button
- Confirmation of cancellation as part of the process
- Profile/account details (such as name and email) for authentication if needed
We've actually written a step by step guide on how to get a refund from ArcSite. Check it out!
The Easiest Way to Cancel ArcSite
If you’re frustrated trying to cancel your subscription, membership, or bill from ArcSite—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to ArcSite?
ArcSite charges can show up on your statement with descriptors such as ArcSite, ArcSite.com, ArcSite Payments, ArcSite Inc.
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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