Astroline offers cloud telephony services that allow you to make and manage calls using your computer or mobile device, with features like call transfer, call queues, and real-time call analytics. They have different subscription plans starting from about 5€ a month per user, which include phone numbers, software access, and support. Higher-tier plans offer extra features like advanced analytics, CRM integration, call recording, and personalized support. So if you see a charge from Astroline, it's likely for a subscription to their phone system services used for business communication.
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The cancellation process for Astroline is straightforward and can be done either via their web app, Google Play, or the App Store with clear step-by-step instructions. The main difficulty comes from the requirement to cancel at least 24 hours before the next billing cycle to avoid being charged again, and no refunds are given for late cancellations, which might cause some user inconvenience but does not make the cancellation difficult itself.
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5 minutes
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minutes to cancel a Astroline subscription.
How to Cancel Astroline: Step by Step
If you purchased through Astroline website:
- Log in to your account using your email and password.
- Tap the gear icon at the top right of the main screen to open ‘Settings’.
- Scroll down to the ‘Manage Subscription’ section and tap it.
- Tap the button ‘Cancel Subscription’ at the bottom of the screen.
If you purchased through Google Play:
- Open the Play Store app.
- Tap your photo or avatar at the top right to access your Google Account.
- Tap ‘Payments & subscriptions’.
- Tap ‘Subscriptions’.
- Under ‘Active’, select the Astroline app.
- Tap ‘Cancel subscription’.
- Select a reason for cancellation and tap ‘Continue’.
- Tap ‘Cancel subscription’ to finalize the cancellation.
If you purchased through App Store:
- Open the standard iOS Settings app.
- Tap your name at the top of the screen to access your Apple Account.
- Tap ‘Subscriptions’.
- Under ‘Active’, select the Daily Astrology Horoscope app.
- Tap ‘Cancel Subscription’ at the bottom of the screen.
- Tap ‘Confirm’ to finalize the cancellation.
Tips & Tricks for Canceling Astroline
- Attempt cancellation via the app's browser version at app.astroline.today as the cancel option may not appear in the mobile app.
- Do not rely on deleting the account in the app; this does not cancel the subscription itself.
- Use clear, concise language when emailing support at astroline.app@support-team.app, including payment details and "Registration email error" if applicable.
- If you used a fake or dummy email, be ready to explain this and consider involving your bank or payment provider.
- Contact your bank to block charges or request reversals if the company charges continue despite cancellation attempts.
- Timing matters: Cancel subscriptions at least 24 hours before the trial or renewal period ends to avoid charges.
- Escalate by filing complaints with regulatory bodies like the FTC if you face unauthorized charges or non-responsiveness. FTC number: 1(877)382-4357.
- Using negative reviews on platforms like TrustPilot can sometimes prompt a cancellation confirmation or refund from the company.
- Beware of reactivation tactics: Monitor your bank statements to ensure the subscription is truly cancelled and not reactivated without permission.
- When communicating, always include transaction details and cancellation confirmation requests to create a record of your cancellation efforts.
Astroline Customer Service Info
If you need assistance, here's how you can get in touch with Astroline's support team.
Cancel Astroline Script
Script
Copy
Dear Astroline Support,
I would like to request the cancellation of my subscription. Due to personal reasons, I no longer require the service, and I believe it is in my best interest to discontinue my membership at this time. I appreciate your assistance in processing this request promptly.
Thank you for your attention to this matter.
Best regards,
Frequently Asked Questions
Astroline allows subscription cancellations through the platform used for purchase—website, Google Play, or App Store. To cancel, subscribers must follow specific steps in their account or app settings, ensuring cancellation at least 24 hours before the next billing cycle to avoid renewal. Cancellations disable auto-renewal but allow access until the subscription period ends; refunds are not provided if cancellation is late, and support is available via email if needed.
To cancel your Astroline subscription, you do need to have your password because you must log in to your account using the email and password you created when subscribing. Once logged in, you can go to Settings, then Manage Subscription, and tap Cancel Subscription to finalize it. If you don't remember your password, you can reset it by tapping 'Forgot password?' on the login screen or using this password reset link: https://help.astroline.today/en/articles/11509935-how-do-i-log-in-to-my-account where you can follow the instructions to receive a reset email and create a new password. This way, you can manage your subscription securely.
- Fraudulent or unauthorized charges with ongoing deductions despite cancellation requests.
- Difficulty or inability to cancel subscriptions through the website or app, with cancellations not processing.
- Billing continues after cancellation of trials or subscriptions without customer consent.
- No refunds provided even after multiple cancellation attempts and dispute requests.
- Deceptive or misleading billing practices, such as unexpected charges beyond trial offers.
- Unresponsive customer support or lack of satisfactory resolution to complaints.
Astroline allows cancellation of subscriptions at any time through their website, Google Play, or App Store, depending on where you subscribed. However, you must cancel at least 24 hours before the next billing cycle to avoid automatic renewal and no refunds are given if you miss this deadline. There appear to be no contracts, lock-ins, or early-cancellation fees, but cancellation only stops future charges; the current subscription benefits continue until the end of the paid period.
Before cancelling your Astroline subscription, know that once you cancel, the auto-renewal of your subscription will be disabled, but you will retain access to all subscription benefits until the current billing period expires. You must cancel at least 24 hours before the next billing cycle to avoid being charged for the next period, and refunds are not provided if cancellation is late. After cancellation, you will lose access to all premium features and content that the subscription provides once the period ends. The cancellation process differs slightly depending on whether you use the Astroline website, Google Play, or the App Store.
- Email address associated with your Astroline account
- Password to log in (for web cancellation)
- First and last name
- Account information or username
- Reason for cancellation
- Subscription or transaction ID (for support or refund requests)
- Phone number (if contacting support)
- Billing address (street, house number, postal code, city, any additional address details)
- Payment details (such as IBAN, especially if requesting a refund)
- Desired cancellation date (immediate or a specified date)
- Access to Google Account or Apple Account (when cancelling via Google Play or App Store)
We've actually written a step by step guide on how to get a refund from Astroline. Check it out!
The Easiest Way to Cancel Astroline
If you’re frustrated trying to cancel your subscription, membership, or bill from Astroline—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Astroline?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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