Authentic.com offers a membership subscription that starts with a free 30-day trial. After the trial, members pay $5 per month, which can be canceled anytime. The membership gives perks like 10% off and free shipping on favorite brands. So, if you see a charge from Authentic, it's likely from this membership subscription you signed up for to get those discounts and free shipping.
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The cancellation process is straightforward and can be done online through the membership portal by navigating to the Billing tab and selecting 'Cancel Membership.' This process is user-friendly and does not require contacting customer service, making it relatively easy for consumers.
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How to Cancel authentic: Step by Step
If you purchased through Credit Card:
- Log in to your membership account at member.authentic.com/login.
- Navigate to the Subscription Settings section within your account dashboard.
- Select Cancel Subscription.
- Follow any on-screen prompts to confirm your cancellation.
- Your subscription will remain active until the end of the current billing period.
If you purchased through PayPal:
- Log in to your PayPal account.
- Go to Settings (the gear icon).
- Click on Payments and select Manage pre-approved payments.
- Select Authentic from the list of merchants.
- Click on Cancel to stop the recurring payment.
Tips & Tricks for Canceling authentic
- Immediately cancel the subscription or free trial upon signup to avoid future charges while still retaining the service for the paid period.
- Don’t give reasons when cancelling; simply state you want to cancel, no explanations or justifications.
- Grey rock the company’s retention attempts—ignore offers, discounts, or attempts to keep you.
- Try to reach a real person beyond chatbots to get the cancellation done faster.
- Escalate if needed by contacting senior staff, posting on social media tagging the company, or filing complaints with regulators like the FTC or BBB.
- Keep a paper trail by saving emails, chats, and confirmation numbers; use your personal email for subscriptions.
- Use specific language such as “I want to cancel now,” and avoid giving reasons or negotiating, which only prolongs the process.
- Be patient and persistent; cancellations might take multiple attempts and significant time on hold.
- Try alternative reasons such as “Moving to another country where this service isn’t available” if stuck.
- Use timing strategically; anytime is good but starting early and setting time aside helps manage lengthy hold times and hurdles.
- Consider using cancellation assistance apps cautiously, but beware of giving sensitive banking info.
- Request identity verification backup methods like a phone number or alternative email to expedite identity confirmation.
authentic Customer Service Info
If you need assistance, here's how you can get in touch with authentic's support team.
Cancel authentic Script
Script
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Hi Authentic Team,
I hope this message finds you well. I would like to request the cancellation of my subscription. Due to changes in my circumstances, I am no longer able to continue my membership. Please confirm the cancellation at your earliest convenience.
Thank you for your assistance during my time with Authentic. I appreciate your support and hope to return in the future.
Best regards,
Frequently Asked Questions
Authentic.com membership offers a free 30-day trial, followed by a $5.00 monthly subscription. Members can cancel anytime through the membership portal before the current subscription period ends to avoid next period charges. Cancellations do not provide refunds for already paid fees, and subscriptions end after the current period; promotional offers end immediately upon cancellation.
To cancel your subscription on authentic.com, you need to log in to the membership portal at member.authentic.com/login. This login requires your Shop Pay account credentials, so yes, you do need your password to authenticate and cancel your subscription. If you have forgotten your password, you can reset it on the same login page at member.authentic.com/login by clicking the 'Forgot your password?' link. This ensures secure access and proper cancellation of your subscription.
- Financial constraints leading to inability to pay the subscription fees.
- Lack of usage or not finding the service valuable enough.
- Poor customer service experience causing dissatisfaction.
- Better alternatives available in the market.
- Technical issues with the service or product impacting usability.
- Unclear billing or unexpected charges causing distrust.
- Change in personal circumstances such as relocation or lifestyle changes.
- Privacy concerns related to data security and handling.
- Dissatisfaction with product or service quality.
- Trial period ended and decision to not continue.
Authentic allows you to cancel your subscription at any time through their membership portal, but you must do so before the end of the current subscription period to avoid being charged for the next period. There are no contracts or early-cancellation fees, but if you cancel mid-period, you won't receive a refund for the current month's subscription, and your access will continue until the period ends. If you cancel a promotional offer early, that offer ends immediately upon cancellation, so be aware of this timing when canceling.
Before cancelling your subscription to Authentic, know that you can cancel anytime through the Authentic Membership portal under the 'Billing' tab. If you cancel in the middle of a billing cycle, you will still have access to your benefits until the next billing date, after which all features and benefits will terminate. Cancelling during a free trial allows you to keep the benefits until the trial ends, but no refunds are provided for any past paid billing periods. After cancellation, you lose access to all subscription benefits and content.
- Email address (used to identify and log into your membership account)
- Shop Pay account credentials (if you registered using Shop Pay, these login details are needed)
- Password for your Authentic account (or via Shop Pay)
- Billing information (accessed via the 'Billing' tab within your account portal)
- Full name (may be requested for identity confirmation on forms or support requests)
- Subscription details (such as membership plan and/or account number, for support reference)
- Phone number (sometimes required for support verification or account management requests)
- Address (may be required for certain member deletion, correction, or support requests)
We've actually written a step by step guide on how to get a refund from authentic. Check it out!
The Easiest Way to Cancel authentic
If you’re frustrated trying to cancel your subscription, membership, or bill from authentic—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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