Bark is a company that offers parental control services to help parents monitor their kids' online activities and keep them safe. They have subscription plans like Bark Premium for $14 a month or $99 a year, which includes alerts for issues like bullying and online predators, plus tools to manage screen time and block apps. They also offer devices like Bark Phone and Bark Watch with financing and monthly wireless plans. If you see a charge from Bark, it's likely for a subscription or a device service plan that helps protect your family online.
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Canceling a subscription with Bark is fairly straightforward as users simply need to log in to their account, go to the account section, and select the cancel option. However, if the subscription was set up through Apple or an affiliate, the process involves going through those platforms, adding some minor complexity.
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How to Cancel Bark: Step by Step
If you purchased through bark.us directly:
- Log in to your Bark account.
- Tap Account.
- Scroll down to Cancel my account.
- You will have access to Bark until the end of your paid subscription period.
- If you don’t see a cancel button, follow the provided instructions for modifying your subscription depending on how you signed up (e.g., through Apple or affiliates).
- If within the return window for a Bark Phone, Bark Watch, or Bark Home, you'll receive a return shipping label after canceling.
- If outside the return window, you may need to pay off any remaining installment plan for devices before canceling.
- Contact support if having trouble or seeking alternative options.
If you purchased through Apple:
- Open up your Bark parent app/dashboard.
- Tap Account.
- Scroll down to Billing.
- Look for the option Manage Apple subscription. If it appears, you subscribed to Bark through Apple/iOS.
- To manage or cancel your subscription, you need to do it on your iPhone or iPad.
- To request a refund, go to reportaproblem.apple.com.
- Note that Bark does not control the billing process for Apple Subscriptions nor can they cancel accounts or change payments.
Tips & Tricks for Canceling Bark
- Be persistent and aggressive when contacting customer service about order issues—sometimes multiple complaints are needed.
- Consider subscribing monthly instead of yearly to have an easier time skipping or cancelling.
- Customer service often tries to retain you by offering alternatives before allowing cancellation, so be prepared to firmly decline offers.
- Some users have successfully cancelled by changing payment method to a card with no funds, leading to cancellation after failed payment.
- Calling out the mandatory commitment and asking firmly to cancel can work after escalation.
- Some users mention lying about a dog dying as a tactic to cancel, though it's criticized and not recommended.
- Using the chat feature for customer service can sometimes allow you to get exceptions if you push politely but firmly.
- Timing your cancellation request right before renewal can sometimes avoid extra charges or complications.
Bark Customer Service Info
If you need assistance, here's how you can get in touch with Bark's support team.
Cancel Bark Script
Script
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Hello Bark Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, I find that I am not utilizing the service as much as I had anticipated, and I believe it is best to discontinue my membership at this time.
Thank you for your assistance with this matter. I appreciate your prompt attention to my request.
Best regards,
[Your Name]
Frequently Asked Questions
Bark.us allows you to cancel your membership at any time by emailing their support, and you will not be charged from the next billing cycle onward. However, once cancelled, all your content is immediately deleted and no refunds or credits are provided for partial months or periods. Cancellation during the trial period is available without obligation.
To cancel your Bark subscription, you need to log in to your Bark account, which means you will need your password to access the account. Once logged in, you can go to the Account section and find the option to cancel your subscription. If you've forgotten your password, you can reset it at this URL: https://bark.us/password/reset. This process ensures your subscription is properly canceled through your authenticated account access.
- Difficulty in canceling subscriptions: Cancellation only possible via email with no phone number or direct website cancel button.
- Repeated charges after cancellation requests: Customers often report being charged multiple times despite requesting cancellation.
- Automatic renewals: Charges continue due to automatic renewals even after cancelling, with no refunds offered.
- Confusing account information: Lack of clear subscription status or history causes confusion.
- Poor customer service: Reports of rude service and refusal of refunds even for unsatisfactory products.
- Deceptive sales practices: Customers feel forced into continued subscriptions or upsells, such as super-chewer upgrades.
- Delayed or no response from the company: Customers experience frustration from lack of timely communication and reliance on bots.
- Cancellation causes immediate deletion of account content: Deletion is final, making customers cautious.
- No refunds for partial billing periods: No refunds offered if cancelled mid-month or during subscription period.
- Life events: Cancelling due to Covid-related job loss, dog death, or dog rehoming.
- Subscription cancellation confirmation delays: Confirmation often arrives only after multiple communications.
Bark allows cancellation of your subscription at any time through your account settings, with service continuing until the end of your paid period. However, if you subscribed via Apple or an affiliate, you must cancel through them, which can complicate cancellation. Additionally, if you have equipment with unpaid installment balances, you must pay off the device before canceling. There are no contracts or early cancellation fees, but returning equipment depends on timing and payment status—which can be a potential pain point.
Before canceling your Bark subscription, know that you will retain access to Bark's features until the end of your current paid subscription period. Upon cancellation, your payment information is deleted immediately, and after 30 days your other account data is also purged unless you request earlier deletion. You will lose access to all Bark features tied to the subscription once the subscription period ends. Additionally, if you have Bark devices like Bark Phone, Bark Watch, or Bark Home, and you cancel within the return window, you will receive a return shipping label via email after the subscription ends. If you have outstanding payments on equipment installment plans, you must pay off the balance before canceling, after which you will own the device outright.
- Login credentials for your Bark account (username and password)
- Access to the Bark account dashboard (web or app)
- Knowledge of how you subscribed (directly through Bark, via Apple, or an affiliate)
- Apple ID/login for Apple Subscriptions (if you subscribed through Apple)
- Affiliate contact details (if you subscribed via an affiliate)
- Bark device details (if canceling Bark Phone, Bark Watch, or Bark Home—know relevant serial number, etc.)
- Payment method on file (in case there is a final balance or installment payoff needed)
- Status of an Equipment Installment Plan—you must pay off any outstanding balance before canceling if on a Bark Phone/Watch plan
- Eligibility for returns—know if you are within the return window for products
- Shipping address and contact info for device returns (if returning Bark Phone/Watch/Home)
- Access to email to receive account confirmation, shipping labels, or further instructions
We've actually written a step by step guide on how to get a refund from Bark. Check it out!
The Easiest Way to Cancel Bark
If you’re frustrated trying to cancel your subscription, membership, or bill from Bark—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Bark?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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