Bell Media is a major Canadian media company that offers popular streaming services like Crave, Disney+, and TSN, often bundled together for savings. These bundles let subscribers watch a wide range of content including HBO shows, Marvel movies, sports programming, and originals from Crave and Disney. You can access their services on many devices like smart TVs, phones, and gaming consoles. If you see a billing from Bell Media, it's likely for subscriptions to one of these streaming bundles or related TV and sports content.
Difficulty
12345
678910
Easy
Medium
Very Hard
The cancellation process for Bell Media subscriptions can be done online but involves multiple steps, and some users have reported it taking 25-30 minutes, which is longer than expected for a subscription cancellation. The process is not immediate and requires navigating account settings or sometimes contacting customer service, making it moderately difficult compared to simpler online cancellations.
Estimated Time
On average, it takes
25 minutes
00
00
minutes to cancel a bellmedia subscription.
How to Cancel bellmedia: Step by Step
If you purchased through Crave:
- Go to the Crave website and log in to your account.
- Click on your account icon located in the top right corner.
- Select Manage Account from the dropdown menu.
- Click on Subscriptions to view your current subscriptions.
- Find the subscription you wish to cancel and click on Cancel.
- Follow the on-screen instructions to confirm the cancellation.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your name at the top of the screen.
- Tap on Subscriptions.
- Locate your Crave subscription in the list.
- Tap on it and then hit Cancel Subscription.
- Confirm your cancellation on the next screen.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the Menu icon (three horizontal lines) in the top left corner.
- Select Subscriptions from the menu.
- Find your Crave subscription from the list.
- Tap on it and then select Cancel Subscription.
- Confirm the cancellation when prompted.
If you purchased through a Cable Provider:
- Locate the contact information for your cable provider.
- Call their customer service number.
- Request cancellation of your Crave subscription and follow any additional instructions they provide.
Tips & Tricks for Canceling bellmedia
- Call repeatedly and speak to multiple agents until you get confirmation of cancellation; record names and times.
- Save all chat transcripts and confirmation emails as proof of cancellation.
- Expect and prepare for a 30-day cancellation notice period; you may be billed for this even if services are stopped immediately.
- Use firm and clear language stating you want to cancel immediately and expect no further charges.
- Escalate to higher-level departments or Bell's executive office if front-line agents are unhelpful.
- File a complaint with CCTS (Commission for Complaints for Telecom-television Services) if Bell continues billing after cancellation; CCTS has authority to resolve disputes.
- Contact your credit card company to dispute wrongful charges if Bell continues billing post-cancellation.
- Be wary of billing errors and double charges; verify all final invoices carefully and dispute discrepancies immediately.
- Attempting to use reasons like moving out of the country to expedite cancellation may not work if you have already initiated cancellation.
- Suspending service is generally not accepted; the account must be active to process cancellation.
- For online subscriptions like Crave, use the MyBell account to uncheck and remove the package from your TV services as a cancellation method.
- Downgrading services cannot count toward the 30-day cancellation period and can only be done at the start of the billing cycle.
- Persistence over several weeks or months and multiple contacts may be necessary to finalize cancellation and billing resolution.
bellmedia Customer Service Info
If you need assistance, here's how you can get in touch with bellmedia's support team.
Cancel bellmedia Script
Script
Copy
Dear Bell Media Team,
I am writing to formally request the cancellation of my subscription. Due to financial constraints, I am unable to continue with my current service. Please consider this notice effective immediately. I appreciate your assistance in processing my request, and I look forward to receiving confirmation of the cancellation. Thank you for your understanding.
Sincerely,
(Your Name)
Frequently Asked Questions
Bell Media allows you to terminate your subscription at any time; however, the termination will only become effective at the end of your current subscription period. This means you will have access to the service until the paid subscription cycle ends, and no prorated refunds for the remaining period are provided upon cancellation.
To cancel your subscription with Bell Media (such as Crave), you do need to log into your account which requires your password. There does not appear to be an option to cancel over the phone or chat without authentication. If you have forgotten your password, you can reset it at this link: https://www.crave.ca/en/support/what-do-i-do-if-i-forget-my-login-information-29742062. So it's important to have your password to manage or cancel your subscription online.
- Unintentional auto-renewal charges due to missed cancellation confirmations.
- Difficulty proving subscription cancellation leading to refund refusals.
- Billing issues such as being charged without usage acknowledgment.
- Customer dissatisfaction with refund policies and cancellation procedures.
- Cost of living and financial concerns prompting subscription cuts.
- Poor customer service experiences causing loss of faith in the company.
- Lack of desired content or changes in programming leading to cancellations.
- Complicated cancellation processes or subscription management.
Bell Media subscriptions may come with a commitment period, during which cancelling early will result in paying a cancellation fee based on any remaining device balance or monthly device payments. If your subscription is without a set term or prepaid, you can typically cancel at any time without fees. Be aware that early cancellation fees can be significant, effectively locking you into the service unless you are willing to pay them.
Before cancelling a subscription, membership, or bill with Bell Media, it's important to know that you may lose access to all associated content and features immediately or within a short period after cancellation. If you are in a contract, early cancellation fees may apply and will appear on your final bill. You will receive a prorated refund for any unused time if you cancel mid-billing period. Additionally, any rented equipment must be returned to Bell, and if you cancel Bell Internet service, your Bell email address and stored emails will no longer be accessible.
- Account login information (username and password) for the subscription or membership portal
- Customer/account number if contacting customer service
- Contact information (such as phone number or email associated with the account)
- Service or subscription details (which Bell Media service you want to cancel, e.g. Crave, TSN, etc.)
- Date you want cancellation to be effective
- Reason for cancellation (sometimes requested during online cancellation)
- Access to the Bell Media online portal or the appropriate contact number for customer service
- Details about any rented equipment and readiness to follow equipment returns policy, if applicable
- Awareness of possible early cancellation fees if still within a contract period
- Method of subscription (direct with Bell Media or via third party, such as a TV service provider or Apple iTunes, as procedure may differ)
We've actually written a step by step guide on how to get a refund from bellmedia. Check it out!
The Easiest Way to Cancel bellmedia
If you’re frustrated trying to cancel your subscription, membership, or bill from bellmedia—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to bellmedia?
BELL MEDIA, BELL MEDIA CANADA, BELL MEDIA PAYMENT, BELL MEDIA PURCHASE, BELL MEDIA SUBSCRIPTION, BELL MEDIA ONLINE, BELL CANADA, BELL CANADA MEDIA, BELL CANADA PAYMENT, BELL CANADA SUBSCRIPTION
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
