BetMGM is a sports betting and online gaming company where you can place bets on sports games and play casino-style games. They offer special promotions, like a free 3-month subscription to other services (like Dimers Pro) when you place a qualifying bet. Generally, BetMGM does not have subscriptions or recurring billing themselves—you only pay when you make a bet or deposit money. If you see charges, it's likely because you made a bet, not because of a subscription charge.
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The process involves sending an email with specific account details to Customer Care or using the Service Closure page on the website, which is straightforward but requires gathering multiple pieces of information and waiting for their response.
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minutes to cancel a BetMGM subscription.
How to Cancel BetMGM: Step by Step
If you purchased through BetMGM website:
- Log into your BetMGM account using your credentials.
- Navigate to the customer support section of the website.
- Look for a live chat option or contact information.
- Make sure to have your account information available.
- Send a request to close your account through:
- **Live Chat:** Start a chat and request account closure.
- **Email:** Send a message to support@betmgm.com asking to close your account.
- Follow any additional instructions provided by the customer support agent.
- Confirm the cancellation if required, and keep any confirmation email for your records.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the menu icon (three horizontal lines) in the top-left corner.
- Select 'Subscriptions'.
- Find and tap on your BetMGM subscription.
- Tap 'Cancel Subscription'.
- Follow the prompts to complete your cancellation.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Select 'Subscriptions'.
- Find BetMGM in the list and tap on it.
- Tap 'Cancel Subscription'.
- Confirm the cancellation by following the prompts.
Tips & Tricks for Canceling BetMGM
- Start the cancellation process early and set aside ample time; be patient with hold times and delays.
- Use clear, direct language stating you want to cancel immediately and request confirmation; insist on a confirmation email or screen.
- If online cancellation options are hidden or unclear, try switching between the app and full website; some features only show on one platform.
- Document every step of cancellation, including screenshots and emails; save proof in case of disputes.
- If customer support is unresponsive or unhelpful, escalate by publicly contacting higher-ups on social media platforms like Twitter or Reddit; this often triggers faster responses.
- Request to speak to a manager or higher-level team member; though often not offered, this can pressure reps to escalate internally.
- Use email support aggressively, re-sending your cancellation request and mentioning willingness to pursue complaints or legal actions if ignored.
- Check billing dates and try cancelling just before the next billing cycle to avoid extra charges.
- Watch for any linked third-party subscriptions or app store auto-renewals and cancel those separately.
- Keep your communication polite but firm, emphasizing you did not intend to sign up or that you want a refund if charged after cancellation.
BetMGM Customer Service Info
If you need assistance, here's how you can get in touch with BetMGM's support team.
Cancel BetMGM Script
Script
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Dear BetMGM Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription with BetMGM. Due to changes in my personal circumstances, I no longer feel that I can continue with my membership.
I would appreciate your assistance in processing this cancellation promptly. Thank you for your understanding.
Best regards,
Frequently Asked Questions
BetMGM's cancellation policy states that upon request for cancellation, the player will be informed of the amount of unrestricted funds to be returned and the value of restricted funds to be removed from their account. If the player proceeds with cancellation, unrestricted funds will be returned according to the terms and conditions. Bonus bets are non-withdrawable and expire seven days after issuance if unused.
To cancel your BetMGM subscription, you do not necessarily need your password. You can send a message to BetMGM Customer Service with your full name, residential address, date of birth, phone number, and the email address associated with your BetMGM account to request cancellation. If you do need to reset your password for any reason, you can do so at the password reset page here: https://www.betmgm.com/en/myaccount/lostpassword. This way, even if you forgot your password, you can still regain account access and manage your subscription.
- Unauthorized charges or withdrawals from bank accounts without recent bets placed.
- Unintentional subscription sign-ups during gameplay or account setup, often due to clicking on bundled promotions.
- Difficulty cancelling subscriptions through app or website, requiring contact with customer support.
- Poor customer service experiences when trying to resolve disputes or get refunds.
- Account closures by BetMGM due to internal business decisions, sometimes resulting in losing access to winnings with little explanation.
- Concerns about excessive gambling and desire to control or stop gambling activity for mental and financial well-being.
- Delays or complications in withdrawing funds including slow payout processes or funds being blocked.
- Promotional bonus issues, such as disappeared bonuses or misunderstood terms.
- Feeling scammed or distrust towards BetMGM operations and practices.
- Financial reasons, including wanting to stop recurring bills or limit gambling losses.
BetMGM allows you to typically cancel your subscription or membership at any time through the website or app by navigating to the 'My Account' or 'Profile' section and selecting the subscription to cancel. However, be aware that cancellation options might not always be clearly visible, requiring you to contact customer support directly to confirm and finalize the cancellation. There are generally no contracts, lock-ins, or early-cancellation fees, but failure to get a proper cancellation confirmation could lead to continued billing, so ensure you receive a confirmation email or message after cancellation.
Before canceling your BetMGM subscription, membership, or bill, be aware that you will lose access to any ongoing promotions, loyalty points, or special benefits tied to your BetMGM Rewards membership. This includes potential bonuses, free bets, and rewards points that can be used for future betting or perks at MGM Resorts. It is important to complete the cancellation process through your account settings or by contacting BetMGM Customer Support to ensure cancellation confirmation and avoid unwanted charges. Keep the cancellation confirmation for your records in case of any disputes.
- Username associated with your BetMGM account
- Email address linked to your BetMGM account
- Reason for cancellation (optional, but often requested)
- Desired duration or type of closure (temporary timeout, permanent closure, etc.)
- Withdrawal of all remaining funds from your account before cancellation
- No active bets or pending wagers (ensure your account is clear of commitments)
- Loyalty points or rewards status checked (redeem or forfeit as needed)
- KYC/identity verification may be requested for account closure
- Request for full data deletion (optional but sometimes recommended)
We've actually written a step by step guide on how to get a refund from BetMGM. Check it out!
The Easiest Way to Cancel BetMGM
If you’re frustrated trying to cancel your subscription, membership, or bill from BetMGM—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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