BetterHelp is an online therapy service that connects you with licensed counselors you can chat with anytime. They offer a subscription plan where you pay about $65 to $100 per week, but they bill you every four weeks all at once. You can message your therapist whenever you want between sessions, which makes it really flexible. If you see charges from BetterHelp, it's likely your monthly subscription for this ongoing support.
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The process to cancel a BetterHelp subscription is quite straightforward, requiring just a few clicks in the account settings to cancel the subscription with instant confirmation. However, the policy includes pre-payment and cancellation taking effect at the end of the billing cycle, which slightly complicates the process but does not make it difficult overall.
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How to Cancel BetterHelp: Step by Step
If you purchased through betterhelp.com:
- Log into your BetterHelp account.
- If you are currently receiving therapy, navigate to Menu > My Account > Payment Settings > Cancel Membership.
- Next, go to Menu > My Account > Personal Information and click on Request Erasure.
- Check your email for a confirmation once your cancellation request is processed.
Tips & Tricks for Canceling BetterHelp
- Contact customer support via email or live chat promptly and explicitly state you want to cancel and request a refund if applicable.
- Be persistent and follow up multiple times as cancellation requests might be stalled or ignored initially.
- Use clear and firm language such as "I am requesting immediate cancellation" and emphasize you do not wish to continue therapy.
- Mention specific reasons like schedule conflicts or not using the service, which users have reported as effective in getting refunds.
- Request confirmation of cancellation in writing to ensure the process is documented.
- Escalate by asking for supervisors or higher-level customer service reps if you encounter resistance or delays.
- Cancel well before the renewal date to avoid being charged for the next billing cycle.
- Ignore prompts to continue or re-subscribe in emails; firmly reiterate your cancellation intent.
- Keep evidence of communications for use in disputes or chargebacks if necessary.
- Users have noted delays where cancellations felt like a "psychological escape room"; persistence is key.
BetterHelp Customer Service Info
If you need assistance, here's how you can get in touch with BetterHelp's support team.
Cancel BetterHelp Script
Script
Copy
Dear BetterHelp Support,
I hope this message finds you well. I would like to formally request the cancellation of my subscription. Due to personal circumstances and changes in my financial situation, I am unable to continue my membership at this time.
I have appreciated the service thus far, but I believe it is in my best interest to cancel my subscription now. Thank you for your understanding, and I look forward to your confirmation of my cancellation.
Best regards,
Frequently Asked Questions
BetterHelp allows you to cancel your membership at any time and for any reason without penalties. Payments are recurring, and you can use various payment methods such as credit card, debit card, PayPal, Apple Pay, or Google Pay. If you no longer find therapy beneficial or achieve your goals, you can cancel your subscription anytime.
Yes, you will need your BetterHelp account password to cancel your subscription because you must log in to your account to access the cancellation settings. The cancellation process requires you to go to the Account Settings and Subscription Settings after logging in to initiate the cancellation. If you have forgotten your password, you can reset it here: https://www.betterhelp.com/password-reset/.
- Charges continuing after cancellation or without user consent.
- Difficulty contacting customer service and obtaining refunds.
- Being charged for services not received or failed appointments.
- Lack of clear communication about billing, subscription terms, and charges.
- Technical issues preventing access to therapy sessions or completing necessary paperwork.
- Disputes over refund policies and conflicts with consumer protection rights.
- Unresolved issues with therapists or not finding a good match.
- Preferencing alternative therapy options or other mental health services.
- Concerns about effectiveness of the therapy through the platform.
- Financial hardship or unexpected recurring payments that strain budget.
- Appointment cancellations or no-shows without proper resolution.
- Feeling therapy progress may be disrupted by cancellation.
BetterHelp operates on a month-to-month basis with no long-term contracts, so you can cancel your subscription at any time. However, it uses a pre-payment model, meaning cancellation requests are not prorated and you won't receive refunds for unused days in your billing cycle. Be aware that when you cancel, access to your therapist and platform features ends immediately after the billing period, and refunds, if any, are decided on a case-by-case basis, with no guarantees.
Before cancelling your BetterHelp subscription, know that you can cancel at any time and your cancellation will take effect at the end of your current billing period. Once cancelled, you will lose access to your therapist and all BetterHelp platform features, which may disrupt any progress you have made in therapy. However, you will retain access to your chat history and resources. There's also an option to reactivate your account later if you change your mind. Keep in mind BetterHelp operates on a prepaid month-to-month model, so they do not offer refunds for unused days after cancellation.
- BetterHelp account login details (email and password)
- Access to Account Settings and Subscription or Payment Settings
- Knowledge of current subscription status (actively receiving therapy or not)
- Ability to provide a reason for cancellation (if prompted)
- Access to and confirmation of your account email address
- Personal information verification (if requesting full erasure)
- Understanding of the billing period and cancellation policy (i.e., when billing ends, refund policy)
- Ability to check for a confirmation email after cancellation
- Contact information for BetterHelp support in case of issues (e.g., support email or phone number)
We've actually written a step by step guide on how to get a refund from BetterHelp. Check it out!
The Easiest Way to Cancel BetterHelp
If you’re frustrated trying to cancel your subscription, membership, or bill from BetterHelp—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to BetterHelp?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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