Big Ten Network offers a subscription service called B1G+ where you can watch live and replay Big Ten sports games, including many that aren't televised. You can sign up directly on their website or through apps on platforms like Apple iTunes and Google Play. Subscriptions come as either a monthly or annual pass, and if you subscribe through third-party apps, they manage your billing. So, if you're seeing charges, they're likely from a B1G+ subscription for streaming college sports.
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The cancellation process for a Big Ten Network subscription is relatively straightforward if done through the official website, involving just a few clicks to unsubscribe. However, complexity might increase if the subscription was purchased via third-party billers like Apple, Google, or Roku, requiring cancellation through those platforms instead.
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How to Cancel Big Ten Network: Step by Step
If you purchased through the Big Ten Network website:
- Log in to your account on the Big Ten Network website.
- Navigate to the Account Settings section.
- Find the option for Subscriptions.
- Select your current B1G+ subscription you wish to cancel.
- Click on Cancel Subscription and follow any on-screen instructions to confirm the cancellation.
- If you encounter any issues, contact customer support by sending an e-mail to bigtenplussupport@btn.com or visit support.bigtenplus.com.
Tips & Tricks for Canceling Big Ten Network
- Send cancellation email to btn2gosupport@btn.com with the subject line "Cancel BTN Plus Subscription" from the email used to subscribe.
- Use the tiny "Cancel BTN Plus Subscription" link found in the footer of the BTN2Go homepage to trigger the cancellation email.
- Try online chat support for immediate cancellation help if email is slow or unresponsive.
- Log into "my account" on Big Ten Network website, go to drop-down menu, then "my account," and find subscription cancellation option.
- Verify email address and log out and back in if subscription shows missing under the account section; the cancellation option may appear afterward.
- Look for cancellation option on renewal notification page by scrolling down when you receive subscription renewal emails or notices.
- Use the web browser instead of the app when managing subscription to find cancellation options, especially if subscribed via Android or mobile.
- Be persistent with customer service and consider calling instead of relying solely on chat for better results.
- Keep records of your email, phone number, and billing dates when dealing with customer service to speed up cancellation processing.
- Cancel before renewal date to avoid being charged for the next month; some users report being charged even after cancellation, so watch billing closely.
- Use polite but firm language emphasizing you want to stop all charges and require confirmation of cancellation.
- If multiple subscription methods exist (app store, web), check and cancel each to avoid continued billing.
Big Ten Network Customer Service Info
If you need assistance, here's how you can get in touch with Big Ten Network's support team.
Cancel Big Ten Network Script
Script
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Dear Big Ten Network Support,
I hope this message finds you well. I would like to request the cancellation of my subscription. Unfortunately, due to a recent change in my circumstances, I can no longer continue with my membership. I appreciate the service provided so far, but it is necessary for me to make this change.
Thank you for your assistance in processing my request promptly.
Best regards,
Frequently Asked Questions
The Big Ten Network's B1G+ subscription can be canceled at any time through the website by unsubscribing, which stops auto-renewal but maintains access until the current billing cycle ends. Refunds are generally not issued, except if you request a refund within 7 days of an auto-renewal or if you have been double-charged and provide proof. Subscriptions purchased through third-party platforms like iTunes, Google Play, Roku, or Amazon must be managed and refunded via those respective platforms.
To cancel your Big Ten Network (B1G+) subscription purchased directly from btn.com, you need to log in to your account on their website and go to My Account > Purchases to unsubscribe. This implies you will need your password to sign in. If you have forgotten your password, you can reset it by clicking the "Forgot Password?" link on the login page of btn.com, where you can request a password reset email. If your subscription was purchased through a third-party provider like Apple, Google, Amazon, Roku, or Samsung, you need to manage cancellation through those providers, not directly via btn.com.
- Difficulty canceling subscription due to no phone number and no cancellation option on Big Ten website.
- Issues with account creation including invalid username preventing access.
- Continued monthly charges even after cancellation attempts, with payments only stoppable by new debit card.
- Unauthorized or bogus charges appearing on credit cards without subscription request.
- Refund requests ignored after cancellation via chat support.
- Unauthorized duplicate charges after initial subscription and difficulty contacting company for resolution.
- Misleading information about the subscription package content, especially live game availability.
- Inability to watch live football games despite subscription claims and requesting refunds due to unusable service.
- Lack of transparency about access to specific games before subscribing.
- Denied refunds for new subscriptions despite service issues.
The Big Ten Network (B1G+) allows you to cancel your subscription at any time by emailing their support or submitting a request through their Help Center. However, be aware that subscriptions automatically renew based on your billing cycle unless you cancel before the renewal date, and they do not provide refunds, so if you miss the cancellation window, you will be charged for the next cycle with no refund option. There are no contracts or early cancellation fees, but automatic renewal and no refunds are the key landmines to watch out for.
Before cancelling your Big Ten Network subscription, know that you will retain access to all content and features until the end of your current billing cycle. After cancellation, you will lose access to live Big Ten Network games, on-demand shows, and exclusive content that the subscription provides. It's important to consider that if you subscribed through a third party (like an app store), cancellation needs to be handled through that service. Also, cancelling means you will no longer receive any premium video access associated with the subscription.
- Account login credentials (email and password) to access your B1G+ / Big Ten Network account
- Access to the account portal at www.bigtenplus.com to manage your subscription
- Subscription details (which subscription you want to cancel, e.g., B1G+ monthly or annual plan)
- Whether your subscription was purchased directly or via a third-party (Apple, Google, Roku, Amazon, Samsung, etc.)
- Name and email address linked to your account
- Reason for cancellation (if contacting support, including via email to bigtenplussupport@btn.com or via the Help Center)
- For third-party subscription cancellation: ability to access the relevant provider's (Apple, Google, etc.) account and follow their instructions
- If contacting support by email, provide your account information, contact details, and a statement requesting cancellation
- Be aware that cancellations stop auto-renewal, but access continues until the end of the current billing cycle
We've actually written a step by step guide on how to get a refund from Big Ten Network. Check it out!
The Easiest Way to Cancel Big Ten Network
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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