BJ's Same Day offers a membership add-on called Same-Day Select that gives you free same-day delivery on groceries and household essentials ordered from BJs.com or the BJ’s app. The delivery can be as fast as 2 hours and is priced at low in-club prices. There is a $50 minimum order required, and there are certain limits like two deliveries per day and residential delivery only. BJ's offers an Unlimited package for $100 per year, and some memberships include 2 free same-day deliveries as part of their benefits.
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The cancellation process for BJ's Same Day involves multiple accessible channels such as email, chat, phone, in-person, or mail, making it relatively straightforward compared to more complex cancellation methods. However, it requires contacting customer service and some methods like mailing a letter add modest friction, preventing it from being the easiest possible cancellation.
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How to Cancel Bj’s Same Day: Step by Step
If you purchased through Email:
- Compose an email to CustomerCare@bjs.com.
- Subject Line: Include "Membership Cancellation".
- Body: State your request to cancel your membership.
If you purchased through Phone:
- Call BJ's Member Care: dial 800-BJS-CLUB.
- Request your membership cancellation.
- Follow any further instructions provided by the member care representative.
If you purchased in Person:
- Visit any BJ's location.
- Go to the member services desk.
- Request to cancel your membership.
If you purchased through Chat:
- Go to BJs.com/help.
- Click on the "Chat" option.
- Request your membership cancellation in the chat.
If you purchased through Mail:
- Write a cancellation request letter.
- Address it to:
BJ's Wholesale Club, Inc.
Attn: Membership
P.O. Box 9157
Marlborough, MA 01752 - Mail the letter to the above address.
Tips & Tricks for Canceling Bj’s Same Day
- Call during weekdays and early hours to avoid long waits and get more attentive customer service.
- Be firm and clear when stating you want to cancel to avoid being trapped in auto-renewal or upsell attempts.
- Use the exact phrase "cancel my membership and do not renew" to prevent any confusion about continuation.
- Prepare to verify your identity with membership details and possibly repeat the request to managers if frontline staff resist.
- Ask for confirmation number or email proving cancellation was processed to keep as proof.
- Escalate politely to supervisors or managers if the initial representative denies or delays cancellation.
- Document all calls or chats, including dates, times, and names of representatives for future follow-up if needed.
- Request refund explicitly if billed after cancellation as some users face delays or no refunds without pushing.
- Try cancellation near the end of your billing cycle to minimize pre-paid periods lost, some users recommend just before renewal date.
- Use email or chat for cancellation to have written proof which can be referenced if phone cancellation fails.
- Beware of auto-renewal traps at sign-up or in-store and decline or opt-out immediately if prompted.
- Persist despite initial resistance or delays as many users report cancellations do eventually go through after persistence.
Bj’s Same Day Customer Service Info
If you need assistance, here's how you can get in touch with Bj’s Same Day's support team.
Cancel Bj’s Same Day Script
Script
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Dear BJ's Same Day Team,
I hope this message finds you well. I am writing to formally request the cancellation of my Same-Day Select Membership. Due to some recent changes in my personal circumstances, I am unable to continue with the service at this time.
I appreciate the benefits of the membership but must prioritize my current needs. Thank you for your understanding, and please confirm the cancellation at your earliest convenience.
Best regards.
Frequently Asked Questions
Bj’s Same Day Select (SDS) membership can be canceled at any time by contacting Customer Care via chat or email. If canceled within 15 calendar days of purchase without using any SDS benefits, a full refund of the SDS fee is provided. Cancellations made after utilizing benefits or beyond 15 days are eligible for a prorated refund. BJ’s may also terminate the SDS package at any time with a prorated refund, unless termination is due to violations or misuse.
You do not need your password to cancel your subscription for Bj's Same Day. You can simply cancel by chatting with customer support or emailing CustomerCare@bjs.com. If you do find you need to reset your password for any reason, you can do so here: https://bjs.com/membershipForgotPassword. This makes the cancellation process convenient and accessible even if you cannot log in directly.
- Items canceled due to unavailability because they can't be found quickly by pickers or are stuck in storage areas.
- Substitutes provided when original items are canceled, which may not satisfy customers.
- Early time slot orders shopped during busy restocking periods leading to higher cancellation rates.
- Understaffing and employee multitasking causing delays and errors in order fulfillment.
- Management not prioritizing adequate staffing for order departments affecting service quality.
- Unauthorized membership renewal charges withdrawn without customer permission.
- Difficulty getting refunds for automatic membership renewals causing frustration.
- Lack of response or runarounds from BJ's customer service regarding refund requests.
- Charges of late fees and interest after cancellation and refund requests.
- Unsatisfactory product delivery or service prompting membership cancellation and refund demands.
- Frustration with poor customer service in handling cancellations and refunds.
BJ's Same Day Select membership is a prepaid add-on for one year, and while you can cancel at any time, note that if you cancel within the first 15 calendar days and have not used the service, you get a full refund. However, after 15 days or if you've used any benefits, you only get a prorated refund. Also, failing to accept deliveries or returning items does not reinstate any benefits, and violating terms may lead to termination without a refund. These terms mean you need to be careful about when you cancel to avoid losing money or benefits.
Before cancelling your BJ's Same-Day Select (SDS) membership, know that this add-on provides prepaid same-day deliveries with $0 delivery fees for eligible orders (up to two per day). When you cancel, any unused SDS benefits are forfeited without compensation, and if you cancel after using benefits, you receive a prorated refund. You will lose access to the free same-day delivery benefit and must pay standard delivery fees on future orders. Also, SDS benefits do not include priority or enhanced delivery features, and cancellation may affect certain order options and your overall BJ's membership status.
- Full name of the primary account holder
- Membership number or account ID
- Registered email address associated with the account
- Phone number on file with BJ’s
- Verification that you are the primary member (only the primary member can cancel)
- Reason for cancellation (may be requested but not required)
- Proof of death or relationship to member (if cancelling on behalf of a deceased member)
- Details of the subscription or add-on package you wish to cancel (e.g., Same-Day Select, Multipack)
We've actually written a step by step guide on how to get a refund from Bj’s Same Day. Check it out!
The Easiest Way to Cancel Bj’s Same Day
If you’re frustrated trying to cancel your subscription, membership, or bill from Bj’s Same Day—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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BJS WHOLESALE CLUB, BJS WHOLESALE #0 7|MERCHANT P..., BJS.COM #5490 000005123 MAIN St
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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