Black Hills Energy provides essential energy services, including starting, stopping, or moving service to fit your needs. They offer programs to help you save money and energy, assistance for those who need it, and guidance for emergencies. You might get billed by them if you use their energy services, and they make it easy to pay with paperless billing where your bill is emailed directly to you with all the important details. You can also create an online account to manage your payments, check your energy use, and set your preferences.
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It is fairly straightforward for a consumer to cancel a service with Black Hills Energy as there are multiple clear options: phone call during business hours, online chat, or contact form. However, cancellation cannot be done fully automatically online, requiring user interaction with customer service, which slightly increases difficulty.
Estimated Time
On average, it takes
10 minutes
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minutes to cancel a Black Hills Energy subscription.
How to Cancel Black Hills Energy: Step by Step
If you purchased through blackhillsenergy.com:
- Visit the Black Hills Energy service page: Go to the Black Hills Energy website.
- Navigate to the Start, Stop, or Transfer service: Click on the 'Start, Stop or Transfer service' option usually found on the homepage or the customer service section.
- Choose to stop your service: Select the option to stop your service and follow the prompts.
- Provide necessary information: You may need to log in to your account and provide information such as your account number and service address.
- Confirm cancellation: Follow the on-screen instructions to confirm the cancellation of your subscription.
- Call customer service (optional): If you prefer, you can also call Black Hills Energy at 888-890-5554 to request cancellation directly from a representative.
Tips & Tricks for Canceling Black Hills Energy
- Call during off-peak hours to avoid long wait times and get more attentive service.
- Be clear and firm but polite that you want to cancel; vague requests often lead to delays.
- Reference specific dates you want the service stopped to avoid being charged for extra days.
- Use the Start, Stop, or Transfer service option on their website as a backup if phone cancellation is difficult.
- Document all communications including dates, times, and names of representatives spoken to for proof if disputes arise.
- Request a confirmation number or email for your cancellation to ensure it's processed.
- If the first representative resists cancellation, escalate politely by asking to speak with a supervisor or manager.
- Know about any final billing and pay it promptly to avoid collection calls or service disruption reports.
- Timing matters: cancel early in the billing cycle to minimize charges and avoid last-minute fees.
- Be prepared to mention moving out or service disconnection reasons as some users noted this helps expedite cancellation.
Black Hills Energy Customer Service Info
If you need assistance, here's how you can get in touch with Black Hills Energy's support team.
Cancel Black Hills Energy Script
Script
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Dear Black Hills Energy Team,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription and any associated services with Black Hills Energy. Due to recent changes in my circumstances, I can no longer maintain my current energy plan and need to discontinue my service.
Please confirm the cancellation of my account and let me know if there are any final steps I need to take or any outstanding balances to settle.
Thank you for your assistance with this matter.
Best regards,
Frequently Asked Questions
Black Hills Energy allows customers to cancel services like eBill and Budget Billing at any time. For eBill, if canceled, a paper bill will be mailed within 45 days, and the final eBill payment is due on the due date. For Budget Billing, cancellation leads to the full account balance being due, with credits applied to the next bill or refunded upon service termination.
To cancel your Black Hills Energy subscription, you do not necessarily need your password if you choose to cancel via phone by calling their customer service at 888-890-5554. You can also use their Start, Stop or Transfer service website page for cancellation, but this method likely requires you to log in, which means you would need your password. If you need to reset your password, you can do so here: https://www.blackhillsenergy.com/ehelp/profile/forgot-password.
- Service Guard coverage issues such as coverage not including A/C repairs or dissatisfaction with the service plan terms (e.g., twelve-month commitment).
- Billing disputes and errors including being billed after cancellation requests, disputes over budget billing plans, and incorrect billing addresses.
- Poor customer service characterized by unreturned manager callbacks and inadequate responsiveness.
- Service interruptions due to construction projects without proper notification to customers.
- Technician service problems like refusing to refill or repair old units.
- Account management issues such as unauthorized account creations due to internal security errors and difficulty in making changes like service cancellations.
- Delays or problems with gas meter installation or service activation after incidents like fires.
Black Hills Energy may require you to commit to an initial one-year term for certain plans, and if you terminate within that period after receiving services, you could owe costs for those services or the remaining premium balance. Additionally, cancellation may involve administrative fees or pro-rata refunds, and service claims made before cancellation can affect amounts owed. It's important to note that cancellation typically requires written notice and non-payment can lead to termination with potential re-enrollment restrictions.
Before cancelling a subscription, membership, or bill with Black Hills Energy, know that if you are enrolled in Budget Billing, cancellation will require you to pay your full account balance immediately, as any credits or balances will be applied to your next bill. Cancelling means you will lose the predictability and averaging benefits of Budget Billing, which smooths out monthly costs based on past usage. Additionally, if service is disconnected, fees for reconnection can range from $15 to $75 depending on timing and customer classification. If you have any past-due balances, you must pay at least one-tenth of the amount on a disconnect notice and arrange payment to avoid service discontinuation. Assistance programs are available for low-income customers, which you will lose access to upon cancellation.
- Name of the account holder
- Social Security Number (last four digits) or Federal ID
- Account number
- Email address associated with the account
- Phone number
- Mailing address (Street, City, State, ZIP/Postal Code)
- Property address(es) where service is to be cancelled (Street, Apt #, City, State, ZIP, Account Number)
- Date service should be discontinued (turn-off date)
- Option to attach a file with a list of properties (if requesting cancellation for multiple properties)
We've actually written a step by step guide on how to get a refund from Black Hills Energy. Check it out!
The Easiest Way to Cancel Black Hills Energy
If you’re frustrated trying to cancel your subscription, membership, or bill from Black Hills Energy—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Black Hills Energy?
Customer charge, Delivery charge, Primary gas charge, Secondary gas charge, Storm Uri gas charge, Act 310 Surcharge, Energy efficiency, Weather normalization adjustment, Franchise fee, county and state sales tax, Safety and Integrity charge
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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