BlueMountain.com offers subscriptions for unlimited access to personalized digital greetings like ecards and printable cards for different occasions. You can subscribe monthly for $6.99, yearly for $29.99, or for two years at $39.99. They also have a bundle option for $44.99/year that includes both Blue Mountain and Jacquie Lawson ecard subscriptions. The membership auto-renews unless you cancel, and you’ll be billed through credit/debit card, PayPal, or electronic check.
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The cancellation process is moderately easy because users can cancel online by clicking a direct cancellation link in their account, and support is available via email if needed. However, phone support hours are limited to weekdays during business hours EST, which might delay cancellation attempts for some users, and refund policies impose time limits and restrictions making it slightly less straightforward.
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minutes to cancel a BlueMountain.com subscription.
How to Cancel BlueMountain.com: Step by Step
If you purchased through BlueMountain.com:
- Log in to your BlueMountain.com account.
- Navigate to the Account Settings or My Account section.
- Look for the Manage Subscription option.
- Select Cancel Subscription.
- Follow the confirmation prompts to complete the cancellation process.
- If you encounter issues, contact support via email at help@support.BlueMountain.com.
Tips & Tricks for Canceling BlueMountain.com
- Call customer service multiple times: Persistence is key as some users report having to call repeatedly to get through and successfully cancel.
- Use firm and clear language: State that you want to cancel immediately and request confirmation of cancellation in writing or email.
- Escalate if needed: Ask to speak to a supervisor if the front-line agent refuses or delays the cancellation.
- Time your cancellation: Cancel at least 24 hours before renewal to avoid being charged for the next period.
- Send a registered letter: Some users have succeeded by sending a certified or registered cancellation letter to their customer service address, demanding immediate cancellation and data deletion.
- Dispute charges if renewed unfairly: If charged after cancellation attempts, dispute the charge with your bank or credit card company, citing lack of cancellation confirmation.
- Document everything: Keep records of calls, emails, and any cancellation confirmation for proof.
- Cancel through app or website: Use their online account settings to attempt cancellation first, but be ready to call if online methods fail.
- Use third-party cancellation services: Services that send legal cancellation letters on your behalf have been reported to help in some cases.
- Be aware of automatic renewals: Users warn the subscription often defaults to auto-renewal without clear upfront disclosure.
BlueMountain.com Customer Service Info
If you need assistance, here's how you can get in touch with BlueMountain.com's support team.
Cancel BlueMountain.com Script
Script
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Subject: Request for Subscription Cancellation
Dear Blue Mountain Customer Service,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription due to personal reasons that no longer allow me to make full use of your services. I appreciate the quality of your offerings, but at this time, I must discontinue my membership.
Thank you for your assistance in processing this cancellation. I look forward to your confirmation.
Best regards,
Frequently Asked Questions
BlueMountain.com offers a 12-month subscription membership with automatic renewal unless cancelled. To cancel, members must do so at least five days before the renewal date via their Manage Membership page, email, or phone. There is a 14-day cooling-off period for cancellation with a refund (less charges for used Ecards) for residents outside the US and Canada; refunds are made within 14 days of cancellation. Contact for cancellation includes email (help@support.BlueMountain.com) or phone (1-888-254-1450).
Yes, you do need your password to cancel your subscription on BlueMountain.com, as you have to sign in with your email address and password to access the cancellation options. If you have forgotten your password, you can reset it at this link: https://bluemountain.com/members/forgot. Alternatively, you can call their customer service at 1-888-254-1450 for assistance with cancellation. However, signing in to cancel is the primary method.
- Difficulty or impossibility to cancel memberships even after multiple attempts via website, email, or phone.
- Initial signing up with a misleading "free trial" that does not exist or automatically converts to paid subscription without clear notice.
- Monthly charges continue despite cancellation requests.
- Deceptive or unclear cancellation process and terms that mislead customers.
- Need to block or change credit cards to stop unwanted charges.
- No refunds offered after cancellation.
- Unhelpful and non-responsive customer service, often outsourced overseas.
- Unauthorized or continued charges and automatic renewals without explicit consent.
- Failure in delivery of purchased e-cards and poor service quality.
BlueMountain.com uses an auto-renewal subscription model where cancelling only stops future charges after the current billing period ends, meaning you still pay for and retain access until the term finishes. They do not provide refunds for any unused time after cancellation, which can feel restrictive if you want to stop paying immediately. Additionally, if you have multiple subscriptions or products, cancelling one may not cancel others, which can be a tricky situation to watch out for.
Before cancelling your BlueMountain.com subscription, keep in mind that if you cancel during a trial period, you won't be billed, but no refunds are issued after the trial. Once your membership payment has been processed, you can request a refund only within 30 days. Monthly memberships can be canceled to prevent future billing but won't receive refunds for any previous months paid. Upon cancellation, you will lose access to all membership content and features immediately. Also, subscriptions automatically renew unless you cancel your renewal during the subscription period or within 30 days of your renewal payment. Make sure to follow the proper cancellation instructions through BlueMountain's customer support to avoid unwanted charges.
- First Name
- Last Name
- Phone Number
- Email Address
- Username
- Password
- Billing Address
- City
- State/Province/Region
- ZIP/Postal Code
- Country
- Reason for Cancellation
- Last 4 Digits of Card
- Date of Last Charge
- Amount of Last Charge
We've actually written a step by step guide on how to get a refund from BlueMountain.com. Check it out!
The Easiest Way to Cancel BlueMountain.com
If you’re frustrated trying to cancel your subscription, membership, or bill from BlueMountain.com—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to BlueMountain.com?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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