BrainPOP offers educational subscription plans mainly for families, homeschoolers, and teachers. You can subscribe to BrainPOP Jr. for younger kids (K-3), BrainPOP for older kids (3-8), or combos covering a wider range. Payments can be made monthly or yearly by credit card, and subscriptions renew automatically unless you turn off auto-renewal. If you're getting billed by them, it's likely because you or your school subscribed for access to their fun animated lessons, games, and learning tools. You can manage your subscription, billing info, and cancellations online.
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The cancellation process for a BrainPOP subscription is straightforward and can be done online by logging into the account, navigating to 'Manage Subscription,' and clicking the 'Cancel Plan' button. However, some older subscriptions require contacting support, which slightly adds to the difficulty but overall remains easy to complete.
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How to Cancel BrainPOP: Step by Step
If you purchased through Credit Card:
- Go to the BrainPOP website and scroll to the footer.
- Click on Manage Subscription.
- If prompted, log in to your BrainPOP account.
- In the portal, find and click on Cancel Plan.
- Confirm your cancellation when prompted. You will see the last day of access on the Cancel Plan page.
If you purchased through an App Store (e.g., iOS or Android):
- Open the App Store or Google Play Store on your device.
- Navigate to your account settings and find the Subscriptions section.
- Locate your BrainPOP subscription within the list.
- Tap on Cancel Subscription and confirm your cancellation.
Tips & Tricks for Canceling BrainPOP
- Cancel immediately after subscribing to avoid being locked into longer billing cycles.
- Use firm and clear language when requesting cancellation to convey seriousness—"I am hereby requesting immediate cancellation and refund for any unauthorized charges."
- Request confirmation emails or proof of cancellation to have a record and avoid future billing disputes.
- Try cancelling during business hours for quicker responses and escalations.
- If initial cancellation attempts fail, escalate by asking to speak to a manager or higher-level customer support representative.
- Use account settings or app store subscription management pages first, as these usually provide the simplest cancellation route.
- Watch out for dark patterns or confusing UI designs on BrainPOP’s cancellation page—double-check that cancellation confirmation actually processed.
- Document all communication including dates, times, representative names, and screenshots of cancellation attempts.
- If necessary, dispute charges with your bank or credit card company citing failed attempts to cancel the subscription.
- Consider cancelling shortly before the billing cycle renewal date to minimize charges but allow enough time to process the cancellation.
- Seek discounts or offers during cancellation—sometimes firms offer these to keep subscribers, which may be a useful tactic if you don’t mind continuing the service at a lower price.
BrainPOP Customer Service Info
If you need assistance, here's how you can get in touch with BrainPOP's support team.
Cancel BrainPOP Script
Script
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Hello BrainPOP Team,
I hope this message finds you well. I am writing to kindly request the cancellation of my BrainPOP subscription. Due to recent changes in my personal circumstances, I am unable to continue with the service at this time.
I appreciate the valuable resources your platform provides, and this decision is purely based on my current situation. Please confirm the cancellation of my subscription at your earliest convenience.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
BrainPOP allows you to cancel the automatic renewal of your subscription at any time by going to Manage Subscription in your account and clicking 'Cancel Plan.' Cancellation stops future charges but does not provide refunds for the remaining time in the current billing period. Annual subscription holders receive email reminders seven days before renewal, while monthly renewals do not have reminder emails.
To cancel your BrainPOP subscription, you do need to log into your BrainPOP account, which requires your password. Once logged in, you can manage your subscription and stop the automatic renewal. If you have forgotten your password, you can reset it by clicking "Forgot username or password?" on the login page or through this reset password link: https://help.brainpop.com/hc/en-us/articles/360028195732. So, having access to your password or resetting it is necessary for cancellation.
- Lack of perceived value: Customers feel they are not getting enough value from BrainPOP's products or services.
- Price increases without value increases: Customers cancel when subscription costs rise but the benefits do not.
- Not using the service enough: Customers cancel because they do not use BrainPOP sufficiently to justify the expense.
- Finding cheaper alternatives: Customers switch to competitors offering similar services at a lower price.
- Competitors offering better features: More attractive or improved products or services from competitors draw customers away.
- Poor customer experience or service: Negative interactions or unresolved issues with BrainPOP support encourage cancellations.
- Lack of subscription flexibility: Customers desire options to modify, pause, or customize their subscription but find BrainPOP's plans inflexible.
- Trying to reduce expenses: Customers cancel as part of broader efforts to cut costs or reallocate their budget.
- Neglect of loyal customers: Customers feel unappreciated or undervalued by BrainPOP, leading to churn.
BrainPOP allows you to cancel your automatic subscription renewal at any time through their Manage Subscription portal, preventing future charges. However, be aware that canceling does not provide a refund for any unused time left in your current billing period, whether monthly or annual. Also, users with plans created before August 15, 2021, may need to contact Support to cancel, and no early cancellation fees or contracts typically prevent cancellation, but the key pain point is loss of access after the current paid period without refund.
Before cancelling a BrainPOP subscription, it's important to know that cancelling the automatic renewal stops future charges but does not immediately revoke access; you will continue to have full access to your subscription until the end of your current billing cycle. After cancellation, you lose ongoing access to BrainPOP's educational content, including movies, quizzes, and interactive features that require an active subscription. Keep in mind that no refunds are given for any remaining time after cancelling a plan. Also, if you have data associated with your classes or students, such as quiz results or progress, you may lose access to that as well once the subscription expires.
- Account login credentials (username and password) for BrainPOP
- Access to the email address associated with the account (to receive confirmation emails)
- Billing method details (such as which card or payment method was used, if you need to confirm your plan)
- Subscription type (Family, Homeschool, Classroom, etc.)
- Date of subscription start or last renewal (sometimes needed for verification with support)
- Order number or invoice number (if available, especially for older plans or if contacting support)
- Access to the device or app store account (if subscribed via Apple, Google, or Amazon; you must cancel through the respective store)
- Contact information (for support, such as email or phone, if you cannot cancel online)
- Reason for cancellation (sometimes requested but not always required)
- Confirmation of cancellation (such as checking for a confirmation email or status update in your account)
We've actually written a step by step guide on how to get a refund from BrainPOP. Check it out!
The Easiest Way to Cancel BrainPOP
If you’re frustrated trying to cancel your subscription, membership, or bill from BrainPOP—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to BrainPOP?
BRAINPOP.COM, BRAINPOP, BRAINPOP SUBSCRIPTION, BRAINPOP PURCHASE, BRAINPOPONLINE, BRAINPOP EDU, BRAINPOP LEARNING
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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