Can I Cancel Brightspeed internet plan at Any Time?

Brightspeed's internet service is generally month-to-month without fixed-term contracts, allowing you to cancel at any time by following their account portal instructions or calling their cancellation number. However, if you cancel mid-billing cycle, you won't receive a refund for that month's payment, and you must return leased equipment within 30 days to avoid equipment charges. Also, if you cancel within the first 3 to 7 days after starting service, you can get a full refund of all charges; beyond that period, there are typically no early termination fees or penalties, but you should be aware that monthly charges are billed in advance and are non-refundable once the cycle starts.

Why Do People Cancel Brightspeed internet plan?

Poor customer service with long wait times, overseas call centers that do not effectively resolve problems, and frequent disconnections during calls.Billing disputes including being billed after service cancellation, incorrect charges for returned equipment, and failure to apply promised discounts.Frequent internet outages and slow connection speeds causing dissatisfaction and service interruptions.Technician issues such as no-shows, late arrivals, unprofessional behavior, and poor installation quality (e.g. fiber strung through a tree, unsealed drilled holes).Difficulties in canceling service including repeated unauthorized charges after cancellation attempts, reps unable or unwilling to close accounts, and delays in account closure.Misleading advertising or promises regarding service availability, plan speeds, and promotional offers like free months not honored.Failure to repair networks in a timely manner leading to prolonged outages lasting weeks.Threats or pressure from customer service representatives about credit scores or account standing when attempting to cancel.Lack of proration on bills when canceling mid-cycle, causing customers to pay for unused service time.Repeated calls and transfers without resolution, contributing to customer frustration.Preference for other providers due to better reliability and support experience elsewhere.

What Information Do I Need to Cancel Brightspeed internet plan?

Brightspeed account numberService address associated with your accountBilling zip codeLast four digits of the account holder's Social Security Number or security PIN set at registrationReview of contract terms: end date, early termination fees, and equipment return deadlinesIdentity verification details to confirm your identity with customer supportList of all Brightspeed modem, router, or other leased equipment (for return)Preparation to request and note a cancellation confirmation number during your callEmail or mailing address to request written cancellation confirmation if desiredDisabling autopay and removing Brightspeed as a payee to prevent future chargesMailing address for written notice (if mailing): 250 Williams Street NW, Atlanta, GA 30303Checking final statement for outstanding balance or credit

What Should I Know Before Cancelling Brightspeed internet plan?

Before canceling your Brightspeed internet plan, know that if you are under a contract, an early termination fee (ETF) up to $200 could apply, decreasing monthly as your contract progresses. You will lose all internet access and associated services immediately after cancellation. You must return any leased equipment, like modems or routers, within 30 days to avoid equipment charges up to $200 or additional fees for damaged or missing items. Final bills are not prorated and will include any outstanding balances, ETFs, or equipment fees; a closing bill will be mailed to you. Alternatives to cancelling include service transfer, temporary holds, or asking for bill reduction options.

What is Brightspeed internet plan's Cancellation Policy?

Brightspeed internet service can be canceled by calling 833-692-7773 between 8 am and 6 pm, Monday through Friday. Customers must return any leased modem/router within 30 days of cancellation to avoid equipment charges up to $200. After cancellation, a final bill will be sent by mail showing any outstanding balance or credit, and any deposits paid will be applied to the final balance.

Do I Need My Brightspeed internet plan Password to Cancel?

To cancel your Brightspeed internet plan, you need to call their customer service at 833-692-7773 between 8 am and 6 pm, Monday through Friday. There is no indication that you need your password to cancel the service over the phone. However, if you do need to reset your password for any reason, you can use this reset password link: https://dh.brightspeed.com/login/forgotPassword. This should make the cancellation process straightforward without requiring your password upfront.

Can I Get a Refund from Brightspeed internet plan?

We've actually written a step by step guide on how to get a refund from Brightspeed internet plan. Check it out!

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How To Cancel Your Brightspeed Internet Plan Subscription (2025)

Bella Khan, Subscription Cancellation Expert

Published July 10, 2025

Last updated on January 1, 2026

6 min read

Difficulty

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Cancellation requires calling customer service during limited business hours, which is straightforward but can be inconvenient for some users due to the time restriction and no online cancellation option.

Estimated Time

On average, it takes 00 25 minutes to cancel a Brightspeed Internet Plan subscription.

How to Contact Brightspeed Internet Plan

If you need assistance, here's how you can get in touch with Brightspeed internet plan's support team.

Phone

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Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Find out how much you could save

How much are you paying?

Payment frequency

Savings over 5 years from cancelling your $15/month subscription

Savings by cancelling

Loss if you keep paying

-$0

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Frequently Asked Questions

The cancellation process typically takes about 25 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Brightspeed Internet Plan subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Brightspeed Internet Plan account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Brightspeed Internet Plan online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.