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    How to Cancel Brightspeed internet plan

    The Ultimate Step by Step Guide to Cancelling a Brightspeed internet plan Subscription or Membership (brightspeed.com)
    By
    Bella K.
    Angelique. P
    |
    Published
    July 10, 2025
    |
    Updated
    July 10, 2025

    Difficulty

    12345 678910
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    Estimated Time

    On average, it takes 00 00 minutes to cancel a Brightspeed internet plan subscription.

    How to Cancel Brightspeed internet plan: Step by Step

    Tips & Tricks for Canceling Brightspeed internet plan

    Brightspeed internet plan Customer Service Info

    If you need assistance, here's how you can get in touch with Brightspeed internet plan's support team.
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    Frequently Asked Questions

    What is Brightspeed internet plan's Cancellation Policy?

    Brightspeed internet service can be canceled by calling 833-692-7773 between 8 am and 6 pm, Monday through Friday. Customers must return any leased modem/router within 30 days of cancellation to avoid equipment charges up to $200. After cancellation, a final bill will be sent by mail showing any outstanding balance or credit, and any deposits paid will be applied to the final balance.

    Do I Need My Brightspeed internet plan Password to Cancel?

    To cancel your Brightspeed internet plan, you need to call their customer service at 833-692-7773 between 8 am and 6 pm, Monday through Friday. There is no indication that you need your password to cancel the service over the phone. However, if you do need to reset your password for any reason, you can use this reset password link: https://dh.brightspeed.com/login/forgotPassword. This should make the cancellation process straightforward without requiring your password upfront.

    Why Do People Cancel Brightspeed internet plan?

    • Poor customer service with long wait times, overseas call centers that do not effectively resolve problems, and frequent disconnections during calls.
    • Billing disputes including being billed after service cancellation, incorrect charges for returned equipment, and failure to apply promised discounts.
    • Frequent internet outages and slow connection speeds causing dissatisfaction and service interruptions.
    • Technician issues such as no-shows, late arrivals, unprofessional behavior, and poor installation quality (e.g. fiber strung through a tree, unsealed drilled holes).
    • Difficulties in canceling service including repeated unauthorized charges after cancellation attempts, reps unable or unwilling to close accounts, and delays in account closure.
    • Misleading advertising or promises regarding service availability, plan speeds, and promotional offers like free months not honored.
    • Failure to repair networks in a timely manner leading to prolonged outages lasting weeks.
    • Threats or pressure from customer service representatives about credit scores or account standing when attempting to cancel.
    • Lack of proration on bills when canceling mid-cycle, causing customers to pay for unused service time.
    • Repeated calls and transfers without resolution, contributing to customer frustration.
    • Preference for other providers due to better reliability and support experience elsewhere.

    Can I Cancel Brightspeed internet plan at Any Time?

    Brightspeed's internet service is generally month-to-month without fixed-term contracts, allowing you to cancel at any time by following their account portal instructions or calling their cancellation number. However, if you cancel mid-billing cycle, you won't receive a refund for that month's payment, and you must return leased equipment within 30 days to avoid equipment charges. Also, if you cancel within the first 3 to 7 days after starting service, you can get a full refund of all charges; beyond that period, there are typically no early termination fees or penalties, but you should be aware that monthly charges are billed in advance and are non-refundable once the cycle starts.

    What Should I Know Before Cancelling Brightspeed internet plan?

    Before canceling your Brightspeed internet plan, know that if you are under a contract, an early termination fee (ETF) up to $200 could apply, decreasing monthly as your contract progresses. You will lose all internet access and associated services immediately after cancellation. You must return any leased equipment, like modems or routers, within 30 days to avoid equipment charges up to $200 or additional fees for damaged or missing items. Final bills are not prorated and will include any outstanding balances, ETFs, or equipment fees; a closing bill will be mailed to you. Alternatives to cancelling include service transfer, temporary holds, or asking for bill reduction options.

    What Information Do I Need to Cancel Brightspeed internet plan?

    • Brightspeed account number
    • Service address associated with your account
    • Billing zip code
    • Last four digits of the account holder's Social Security Number or security PIN set at registration
    • Review of contract terms: end date, early termination fees, and equipment return deadlines
    • Identity verification details to confirm your identity with customer support
    • List of all Brightspeed modem, router, or other leased equipment (for return)
    • Preparation to request and note a cancellation confirmation number during your call
    • Email or mailing address to request written cancellation confirmation if desired
    • Disabling autopay and removing Brightspeed as a payee to prevent future charges
    • Mailing address for written notice (if mailing): 250 Williams Street NW, Atlanta, GA 30303
    • Checking final statement for outstanding balance or credit

    Can I Get a Refund from Brightspeed internet plan?

    We've actually written a step by step guide on how to get a refund from Brightspeed internet plan. Check it out!

    The Easiest Way to Cancel Brightspeed internet plan

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    What Are Some Alternatives to Brightspeed internet plan?

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    Brightspeed internet plan May Show Up On Your Statement As:
    External Withdrawal Brightspeed / CTL - Payment, Brightspeed CTL Payment, PAYMENT BRIGHTSPEED CTL PPD OHN DOE

    Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.