BroadwayHD is a streaming service that lets you watch live theater performances, musicals, and plays from home. They offer a subscription for $12 a month, with a 7-day free trial for new members. If you have Amazon Prime, you can also add BroadwayHD through Prime Video for $9 a month. Your subscription will automatically renew each month or year based on your plan, which is why you might see recurring charges from them.
Difficulty
12345
678910
Easy
Medium
Very Hard
The cancellation process for a BroadwayHD subscription is straightforward if managed through typical platforms like Apple or Google Play. Users can cancel within device settings or app store subscriptions sections without much hassle, making it an easy and quick process.
Estimated Time
On average, it takes
5 minutes
00
00
minutes to cancel a BroadwayHD subscription.
How to Cancel BroadwayHD: Step by Step
If you purchased through BroadwayHD:
- Log in to your BroadwayHD account on their website.
- Navigate to the Account Page.
- Locate the subscription management section.
- Select the option to cancel your subscription.
- Follow any prompts provided to confirm the cancellation.
- After cancellation, you will receive a confirmation email.
If you purchased through a third-party app store (e.g., Apple, Google Play):
- Open the app store where you subscribed (Apple App Store or Google Play Store).
- Navigate to your account settings or subscriptions section.
- Locate BroadwayHD in your list of subscriptions.
- Select BroadwayHD and find the option to cancel the subscription.
- Confirm the cancellation as directed by the app store.
If you purchased through the Help Center:
- Visit the BroadwayHD Help Center at this link.
- Select the option for subscription support.
- Submit a request to cancel your subscription.
- Provide any necessary account information as prompted.
- Wait for a confirmation of your cancellation from the support team.
Tips & Tricks for Canceling BroadwayHD
- Start cancellation early before the next billing cycle to avoid unwanted charges.
- Contact customer support repeatedly via multiple channels like email, phone, or chat to increase chances of response.
- Be firm and clear in your language stating you want to cancel immediately and request confirmation.
- Escalate the request by asking to speak to a manager or higher-level representative if initial support is unhelpful.
- Document all correspondence including dates, times, and names of representatives you communicate with.
- Use refund or billing dispute threats if the company is not responsive or tries to charge after cancellation.
- Cancel through the original platform if subscribed via third parties like Google Play, iTunes, or Amazon Prime to avoid direct BroadwayHD issues.
- Check for free trial end date and cancel just before it ends to avoid being charged.
- Use polite but assertive language emphasizing you no longer wish to be charged and expect confirmation of cancellation.
- Post public complaints on forums as a last resort to get the company’s attention and prompt cancellation.
BroadwayHD Customer Service Info
If you need assistance, here's how you can get in touch with BroadwayHD's support team.
Cancel BroadwayHD Script
Script
Copy
Dear BroadwayHD Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription due to my current financial constraints. I have genuinely enjoyed the content and appreciate the service, but at this time, I need to prioritize my expenses.
Please let me know if there are any steps I need to take to complete this process. Thank you for your assistance, and I hope to return in the future when my situation improves.
Best regards,
Frequently Asked Questions
BroadwayHD subscriptions automatically renew monthly or annually unless canceled at least three days before the current period ends through the user's account page or help center. Cancellation takes effect after the current period, but no refunds are provided for already paid fees. Trials require cancellation three days before the end to avoid automatic subscription charges.
To cancel your BroadwayHD subscription, you typically need to access your account page, which requires your password to log in. Alternatively, you can contact their help center to request cancellation, but having your account information handy is important for verification. If you don't remember your password, you can reset it here: https://broadwayhdhelp.zendesk.com/forgot-password. If you subscribed through a third-party provider like Apple or Google, you need to cancel through them instead.
- Difficulty canceling subscriptions through the website despite FAQ instructions
- Inability to cancel during trial periods, leading to unintended charges
- Discontinued account changes causing continued billing
- Poor customer service and lengthy processes to complete cancellations
- Charges continuing after cancellation attempts or changes from non-recurring to recurring subscriptions without consent
- Perceptions of fraudulent or scam practices due to lack of direct cancellation options and ongoing charges
- Refunds denied outside of limited refund windows even when subscriptions were altered without approval
- Issues with account management, auto-renewals, and unclear cancellation features online
BroadwayHD requires that you cancel your subscription at least three days prior to the end of the current subscription period to avoid automatic renewal charges. They allow cancellation at any time, but they do not provide refunds for fees already paid. Additionally, if you start with a free trial, you must cancel the trial at least three days before it ends; otherwise, you will be automatically charged for a recurring subscription. Cancellation must be done either through your account page or via their help center, and if you subscribed through a third-party app store, you must cancel through that provider. There are no early cancellation fees or lock-in contracts, but the timing for cancellation is the critical landmine to avoid unwanted charges.
Before cancelling your BroadwayHD subscription, keep in mind that once cancelled, you will lose access to all streaming content on the platform, including movies, plays, and exclusive theatrical performances available only to subscribers. Content access typically continues until the end of the current billing cycle, so you can enjoy the service until then, but you won't be able to stream anything after your subscription officially ends. Additionally, canceling means you will no longer receive updates, new releases, or access to member-only features. If you subscribed via a third party like Apple, Google, or Roku, you need to cancel through those services, and make sure to check for unauthorized charges after cancellation.
- Account email address associated with your BroadwayHD subscription
- Name on your BroadwayHD account
- Password (to access your BroadwayHD account page)
- Billing information (may include last four digits of your credit card on file and card brand for verification if needed)
- Device used for subscription (e.g., computer, iPhone, tablet, Roku, etc.)
- How and where you subscribed (directly on BroadwayHD, through Apple, Google Play, Roku, etc.)
- Access to the third-party account or platform (if subscribed via Apple, Google Play, Amazon, Roku, etc., you must cancel through the respective provider)
- Reason for cancellation (sometimes requested, but usually optional)
We've actually written a step by step guide on how to get a refund from BroadwayHD. Check it out!
The Easiest Way to Cancel BroadwayHD
If you’re frustrated trying to cancel your subscription, membership, or bill from BroadwayHD—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to BroadwayHD?
BroadwayHD charge, BroadwayHD.com, BROADWAYHD, BroadwayHD Subscription
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
