Candidately offers a service where companies can have branded client portals, especially useful for staffing and recruitment teams. They charge $49 per user each month, billed annually, with discounts for large purchases. Additionally, they offer an AI Resume Builder that uses a credit system for exporting resumes, with monthly and annual credit packages available. So, if you see billing from them, it might be for access to their portal or credits for resume exports.
Difficulty
12345
678910
Easy
Medium
Very Hard
Cancellation can be done at any time either through the online account management page or by contacting customer support, which is fairly straightforward. However, the need to navigate to the online account or send an email to their support might cause slight inconvenience.
Estimated Time
On average, it takes
5 minutes
00
00
minutes to cancel a Candidately - Additional Users subscription.
How to Cancel Candidately - Additional Users: Step by Step
If you purchased through the Candidately website:
- Click on your avatar located at the bottom left of your screen.
- Select "Subscriptions".
- Click the "Change subscription" button at the top right corner.
- Choose the subscription you wish to cancel.
- Click the "Cancel Subscription" button.
- Optionally, leave a note explaining your reason for cancellation.
Tips & Tricks for Canceling Candidately - Additional Users
- Immediately cancel after subscription to avoid waiting periods or complex steps later.
- Look for hidden or delayed cancel buttons, sometimes activated 24 hours after payment.
- Use aggressive language
- Escalate to customer service supervisors
- Use multiple channels such as email, phone, or social media to increase chances of success.
- Call your bank or payment provider to block future payments if direct cancellation attempts fail.
- Threaten to report to regulatory authorities
- Be persistent and prepared for multi-step or labyrinth cancellation processes
- Avoid being trapped by paused or suspended accounts
- Share your experience publicly on forums like Reddit
Candidately - Additional Users Customer Service Info
If you need assistance, here's how you can get in touch with Candidately - Additional Users's support team.
Cancel Candidately - Additional Users Script
Script
Copy
Dear Candidately Team,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription. Due to recent changes in my hiring needs, I no longer require the additional user features included in my plan.
I appreciate your service and support thus far, but I believe this decision is best for my current circumstances. Please confirm the cancellation and let me know if there are any final steps I should take.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Candidately's subscription policy allows you to upgrade, downgrade, or cancel your subscription at any time. Subscriptions automatically renew at the end of each billing cycle unless cancelled. Payments are non-refundable once made, and you can cancel renewal through your online account or by contacting customer support.
To cancel your Candidately - Additional Users subscription, you generally need to manage it through your online account, which would require your login credentials, including your password. If you do not remember your password, you will need to reset it using the password reset option on their platform. Unfortunately, there is no indication that cancelling the subscription can be done without a password or through unauthenticated support channels. You can reset your password on the candidate.ly login page via a "Forgot Password" link typically provided there.
- Payment failures or difficulties processing payments.
- Lack of perceived value or not meeting user expectations.
- Complicated user experience or difficult navigation.
- Unresolved technical issues or product bugs.
- Lack of new updates or features leading to stagnation.
- Better alternatives found elsewhere by users.
- High cost or users feeling it's not worth the price.
- Customer service dissatisfaction or poor support experience.
- Change in personal circumstances such as financial changes or no longer needing the service.
- Checkout or cancellation friction making the process difficult or frustrating.
Candidately allows you to cancel your subscription at any time via your online account or customer support; however, there are no refunds once payment is made. Subscriptions automatically renew unless canceled before the cycle ends, and free trials require cancellation before they convert to paid subscriptions to avoid charges. Be mindful that fee changes can occur with prior notice, and continued use after changes means acceptance, but no lock-ins or early cancellation fees are mentioned.
Before cancelling your Candidately Additional Users subscription, keep in mind that you will lose access to any additional user seats beyond your primary account. This means that any team members you added through the Additional Users feature will no longer be able to access the platform through your subscription. Also, note that Candidately does not offer refunds once payment has been made, so cancellation takes effect at the end of your current billing period without prorated refunds. Consider if you need to save any data or adjust team workflows accordingly before cancelling.
- Account login credentials (username/email and password)
- Access to the account management page (to find the subscription and cancel options)
- Subscription plan details (identify which subscription or Additional Users product to cancel)
- Note explaining cancellation reason (the process prompts for a brief explanation)
- Email address associated with the account (required if requesting cancellation via email)
- Subject line for cancellation request (e.g., “Delete my Candidately account” if deleting via email)
We've actually written a step by step guide on how to get a refund from Candidately - Additional Users. Check it out!
The Easiest Way to Cancel Candidately - Additional Users
If you’re frustrated trying to cancel your subscription, membership, or bill from Candidately - Additional Users—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Candidately - Additional Users?
CANDIDATELY, CANDIDATELY ADDL USERS, CANDIDATELY SUBSCRIPTION, CANDIDATELY TEAM ADD-ON, CANDIDATELY USER FEE
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
