Ccivi (Continuum Care VI) provides care services mainly for people recovering from surgery or living with serious illnesses. They offer hospice care, home health care with skilled nursing, and custodial care, along with medical equipment and support services like spiritual counseling and diet plans. Most services focus on helping patients comfortably stay at home with necessary medical and personal care support. If you see a charge from them, it’s likely for ongoing health care or hospice services they provide, which usually involve scheduled visits and support rather than a typical subscription.
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The process to cancel a membership in CiviCRM is straightforward involving only a few clear steps such as searching for the membership, editing the record, and changing the status to cancelled. This is not overly complex or hidden, but does require login and some knowledge of the interface, making it fairly easy but not instant or automatic for all users.
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How to Cancel ccivi: Step by Step
If you purchased through CCBill:
- Visit the CCBill support website at support.ccbill.com.
- Log in to your account using your email address, credit card, and subscription ID number.
- Navigate to the Manage Subscriptions section.
- Select the subscription you wish to cancel.
- Click on the Cancel Subscription option.
- Follow any additional prompts to confirm the cancellation.
- If you encounter issues, contact CCBill customer service at 888-596-9279 and request assistance with your cancellation.
If you purchased through another method (like email or in-person):
- Locate the contact information for customer service on the ccivi.com website.
- Send an email to tsanders@ccivi.com requesting cancellation of your subscription.
- Provide your account details and mention that you wish to cancel to expedite the process.
Tips & Tricks for Canceling ccivi
- Use the reason "I'm moving to another country where this service isn't available" when canceling online to get instant cancellation.
- Initiate cancellation close to the renewal date to avoid unnecessary charges but allow some time for processing.
- Remain polite but firm in your communication, clearly stating your intent to cancel.
- Escalate promptly to a supervisor or higher support level if initial cancellation attempts are ignored or delayed.
- Use multiple contact methods such as email, support chat, and phone to ensure your cancellation request is received and processed.
- Record all communications, including screenshots and emails, in case proof of cancellation is needed.
- If the company uses an online portal, navigate carefully to the cancellation option, sometimes hidden under account settings or membership sections.
- If you encounter a "cancel" button that doesn't work, mention this in your communications and request immediate manual cancellation.
- Check your billing statements regularly to confirm no charges are made post cancellation.
- Be aware of any trial periods or commitments, and cancel well in advance to avoid automatic renewals.
ccivi Customer Service Info
If you need assistance, here's how you can get in touch with ccivi's support team.
Cancel ccivi Script
Script
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Dear ccivi Support,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription. Unfortunately, I have found that I am unable to continue with my membership due to personal reasons. I appreciate the service provided, but I can no longer sustain the subscription at this time. Please let me know if you need any further information to process my cancellation. Thank you for your understanding and assistance with this matter.
Best regards.
Frequently Asked Questions
ccivi.com subscriptions are managed via CCBill, which requires a 10-day written notice for cancellation; email or phone notices are not accepted. Refunds are only issued back to the original payment method and generally processed within 7-10 business days if eligible; subscription fees are non-refundable. Upon cancellation, CCBill holds funds for a minimum of six months as a reserve for possible refunds or chargebacks.
To cancel your subscription on ccivi.com, you will need your password to access your account and make the cancellation through the account settings. If you do not remember your password, you can reset it by going to the password reset page of ccivi.com (typically found under login options, though the exact URL isn't publicly listed, it is usually www.ccivi.com/reset-password or similar). Unfortunately, there is no indication that ccivi offers cancellation through phone support or unauthenticated chat without the password.
- Cost too high: Customers often cancel due to feeling the subscription is too expensive or not providing enough value for the price.
- Service not used: Users may not be using the service enough to justify keeping the subscription.
- Dissatisfaction with product or service: Issues such as poor quality, unmet expectations, or unresolved bugs lead to cancellations.
- Technical difficulties: Problems with the website, app, or payment processing frustrate users into canceling.
- Change in personal circumstances: Life changes like financial hardship, relocation, or changing interests can prompt cancellations.
- Competitor offers: Better pricing or features from competitors can lure customers away.
- Lack of customer support or education: Customers feel unsupported or uninformed about how to best use the service.
- Completed goal or limited need: The subscription was for a specific goal or limited time, which has now ended.
ccivi (ccivi.com) subscriptions are managed through CCBill, and cancellation can be challenging. Usually, there is no immediate cancellation through their own site, so you have to call or email CCBill's 24-hour consumer support to cancel, which can add friction. Refunds are only issued to the original payment method if eligible, and you should request cancellation at least 24 hours before the next billing cycle to avoid automatic renewal. There are no explicit public terms about lock-ins or early cancellation fees, but the process may feel cumbersome due to reliance on external payment processor support and lack of clear direct cancellation options.
Before cancelling a subscription or membership with ccivi, it's important to know that you will lose access to certain content and specific features that are available only to subscribers. Typically, access to premium content, member-exclusive resources, or advanced tools tied to your membership might be immediately or eventually revoked upon cancellation. Additionally, consider any billing cycle or renewal terms, as access might continue until the end of the paid period but will not renew afterward. Ensure you review any data or content you want to keep before cancelling, as some platforms may remove your data or restrict account capabilities post-cancellation.
- Email address associated with the subscription
- Credit card used for the subscription
- Subscription ID number
- Access to support portal (support.ccbill.com)
- Phone access (for calling support, if needed)
- Customer support email (for written cancellation requests: consumersupport@ccbill.com)
We've actually written a step by step guide on how to get a refund from ccivi. Check it out!
The Easiest Way to Cancel ccivi
If you’re frustrated trying to cancel your subscription, membership, or bill from ccivi—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to ccivi?
CCIVI, CCIVI.COM, CCIVI*COM, CCIVI*PAY, CCIVI*Services, CCIVI*Support, CONTINUUM CARE VI, CONTINUUM CARE VI*PAY, CONTINUUM CARE VI*SERVICE
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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