CCleaner offers a few subscription plans that help keep your computer clean, private, and running smoothly. The plans range from CCleaner Professional ($39.95) to Pro Plus and Premium Bundle, which include extra tools like driver updates, file recovery, system info monitoring, and strong privacy protections. They also offer features like cloud cleaning and automatic removal of internet trackers. If you're seeing a charge from them, it could be for a subscription renewal or upgrading to one of these plans, and there's a 30-day money-back guarantee if needed.
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Canceling a CCleaner subscription is relatively straightforward if the user has access to the Cleverbridge confirmation email or can log into their account on the CCleaner website to disable auto extension. However, if those options are not available or the user signed up for a free trial without downloading, it might require contacting customer support, which slightly increases the difficulty.
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How to Cancel CCleaner: Step by Step
If you purchased through the CCleaner website:
- Visit the CCleaner subscription management page.
- Log in with your account credentials.
- Locate the **Manage Subscription** section.
- Find the member subscription you wish to cancel.
- Disable the **Auto Extension** option to prevent automatic renewal.
If you purchased through Cleverbridge:
- Search your email for a receipt from **noreply@cleverbridge.com**.
- Follow the link in that email to manage your subscription.
- Log in if required.
- Look for cancellation options within the subscription management interface.
If you purchased through the App Store (iOS):
- Open the **Settings** app on your iOS device.
- Tap on your name at the top to access **Apple ID** settings.
- Select **Subscriptions**.
- Find and select **CCleaner** from the list.
- Tap **Cancel Subscription** and confirm your choice.
If you purchased through Google Play Store:
- Open the **Google Play Store** app on your Android device.
- Tap the menu icon and go to **Subscriptions**.
- Find **CCleaner** in the list of subscriptions.
- Tap **Cancel Subscription** and follow the prompts to confirm.
Tips & Tricks for Canceling CCleaner
- Cancel well before the next billing date to avoid unexpected charges, as auto-renewals can occur early.
- Keep detailed records such as cancellation emails, screenshots, and proof of disabling auto-renewal as evidence if disputes arise.
- Contact support repeatedly with firm, clear language stating you want to cancel and request confirmation; ignore attempts to upsell or delay.
- Call your bank or credit card company to dispute unauthorized charges or stop future payments if the company is unresponsive or continues billing after cancellation.
- Dispute charges via PayPal if purchased through PayPal, providing evidence of cancellation attempts; PayPal often favors the buyer if proof is clear.
- Use escalation paths such as reaching out to Cleverbridge (third-party subscription manager), contacting the parent company Gen Digital, or using consumer protection channels.
- Note that CCleaner may not provide access to license keys or account management easily, so ask for billing details and insist on written confirmation of cancellation.
- Beware of aggressive retention tactics like offers to transfer subscriptions to other devices or family members; stand firm on cancellation.
- Cancel subscriptions via the app or website flow where possible, looking for “Manage License” or “Manage Subscription” sections to disable auto-renewal.
- If all else fails, contacting your bank and stating the charges were unauthorized is a commonly reported final successful tactic.
CCleaner Customer Service Info
If you need assistance, here's how you can get in touch with CCleaner's support team.
Cancel CCleaner Script
Script
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Dear CCleaner Support,
I hope this message finds you well. I am writing to request the cancellation of my CCleaner subscription. Unfortunately, I have found that I no longer require the service as I am not using it as frequently as I anticipated.
Please confirm the cancellation of my subscription and let me know if you need any further information from my side. Thank you for your assistance.
Best regards,
Frequently Asked Questions
CCleaner subscriptions purchased directly from their online store come with a 30-day money-back guarantee, allowing customers to request a full refund if they cancel within 30 days of purchase. After cancellation, the subscription remains active until the end of the paid license term, but automatic renewal can be disabled to prevent further charges. Refunds are not offered for purchases beyond 30 days, from physical stores, or other resellers, and specific refund conditions apply based on subscription type and region.
To cancel your CCleaner subscription, you typically need to access your account, which would require your password for login. Passwords are necessary because you manage your subscription settings, including auto-renewal cancellation, through your account dashboard on CCleaner's website. If you have forgotten your password, you can reset it easily at this link: https://support.ccleaner.com/s/login/ForgotPassword?language=en_US. There appears to be no phone or chat support option that allows cancellation without authentication via password.
- Unexpected auto-renewal charges before subscription expiration cause user frustration.
- Continued billing despite turning off auto-renewal leads to distrust.
- Difficulty in finding cancellation options on the website or app makes users feel trapped.
- Accidental subscription charges due to unclear billing practices.
- Poor customer service or lack of response when requesting refunds or cancellations.
- Free trial users cancel after the trial ends to avoid charges.
- Perceived lack of value or effectiveness of the software.
- Preference for alternative free tools that provide similar functionality without charges.
CCleaner offers a 30-day money-back guarantee if you cancel your subscription within 30 days of purchase, allowing a full refund during this period. After 30 days, you can still cancel to avoid future charges, but your license remains active until the end of the agreed term, and no refunds typically apply. There are no early-cancellation fees or lock-in contracts mentioned, but note that refunds are not available for purchases made over 30 days ago, or through certain resellers, and cancellation must follow specific instructions depending on the purchase source.
Before cancelling a CCleaner subscription, know that you will lose access to premium features such as real-time monitoring, automatic updates, and advanced cleaning tools that are only available in the Pro version. Your license remains active until the end of the current billing term even after cancellation, meaning you can continue using the subscription benefits until then. Disabling auto-renewal is the common way to cancel, often managed through your CCleaner account or by contacting support, depending on your purchase platform. Refunds may be available within 30 days of purchase under their money-back guarantee policy.
- Email address used at the time of purchase
- Cleverbridge reference number (found in purchase or payment confirmation email)
- Account login credentials (if cancelling via CCleaner website/account portal)
- Name (as used during the subscription or purchase process)
- Access to the payment confirmation email (for manage subscription links, especially from Cleverbridge)
- Details of your cancellation request (clearly stating you wish to cancel your CCleaner subscription or stop Auto Extension)
- Ability to monitor your email and bank statement for confirmation and final charges
We've actually written a step by step guide on how to get a refund from CCleaner. Check it out!
The Easiest Way to Cancel CCleaner
If you’re frustrated trying to cancel your subscription, membership, or bill from CCleaner—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to CCleaner?
CCLEANER, CCleaner Piriform, CCLEANER PAYMENTS, PIRIFORM, PIRIFORM SOFTWARE, PIRIFORM LTD
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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