Cerebral offers mental health care through subscription plans that cost $30 per month, which covers quick access to care, easy online scheduling, a personalized treatment plan, unlimited messaging with your care team, and access to at-home medication delivery. If you use insurance, Cerebral bills your insurance provider directly for therapy sessions and you just pay any copays, coinsurance, or deductibles. Medication costs are separate and may not be fully covered by insurance if you use Cerebral's delivery service. They also accept payment through FSA or HSA accounts, and provide detailed receipts for insurance reimbursement if needed.
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Cerebral allows users to cancel subscriptions easily through the User Account by clicking 'Cancel Subscription' before the day prior to the next billing date. The process is straightforward with clear instructions available, no need to contact support unless deactivating the account separately.
Estimated Time
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minutes to cancel a Cerebral subscription.
How to Cancel Cerebral: Step by Step
If you purchased through Cerebral.com:
- Log in to your Cerebral account on cerebral.com.
- Go to My Account.
- Select Subscription Plan.
- Click on Cancel Subscription.
- Confirm the cancellation before your next scheduled billing date to avoid being charged for the next period.
Tips & Tricks for Canceling Cerebral
- Call directly instead of emailing; email cancellations often cause delays or ignoring of the request.
- Speak firmly and persistently with customer service, especially ask for the highest-ranking representative available.
- Use firm language and escalate threats: mention you will file complaints with the state attorney general, Better Business Bureau, leave negative reviews, and possibly take legal action if cancellation is not honored.
- Demand written confirmation of cancellation from Cerebral to ensure they process your request.
- Document every interaction including calls, emails, and any confirmations received; this can help if escalation is needed.
- Be aware of timing: attempt to cancel well before renewal or billing date to avoid being charged for the next cycle.
- If faced with surprise charges after cancellation, dispute immediately by calling your card issuer to block further charges and report unauthorized billing.
- Consider posting detailed negative reviews on publicly visible platforms like Google, Reddit, and social media to pressure Cerebral to act.
- Leverage escalation paths: report to consumer protection agencies like the state attorney general, BBB, and mention or join class action lawsuits related to Cerebral.
- Highlight the history of complaints and company controversies in your communications to strengthen your position.
- Call the Cerebral contact number (e.g., (415) 403-2156) as reported by users to speak directly to support.
- Avoid reliance on the cancellation button in the app/web portal as users report it can be unreliable or buggy.
Cerebral Customer Service Info
If you need assistance, here's how you can get in touch with Cerebral's support team.
Cancel Cerebral Script
Script
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Dear Cerebral Team,
I hope this message finds you well. I am writing to kindly request the cancellation of my subscription. Due to personal changes in my circumstances, I am no longer able to continue with the service at this time.
I appreciate the support provided during my subscription period and hope to revisit your services in the future. Please confirm the cancellation at your earliest convenience.
Thank you for your assistance!
Best regards,
Frequently Asked Questions
Cerebral allows you to cancel your subscription anytime by clicking "Cancel Subscription" in your User Account no later than the day before your next scheduled billing date. Cancellation takes effect at the end of the current subscription period, and there are no refunds for partial periods, though access continues until the billing cycle ends. Refunds are generally not provided unless required by law, and canceling the subscription does not deactivate your User Account.
To cancel your subscription with Cerebral, you generally need to log in to your account and use the cancel button found under "view membership details" in the subscription plan section. This means you will need your password to access your account and cancel the subscription yourself. If you do not remember your password, you can reset it at this URL: https://emr.getcerebral.com/associates/password/new. If the cancel button is not visible or if you encounter issues, contacting the cancellation team via email at cancel@cerebral.com is advised.
- Difficulty and refusal to cancel subscriptions: Cerebral often requires a complex multi-step process to cancel, with many users reporting that cancellation requests are ignored or not processed, leading to continued billing.
- Unexpected ongoing charges: Users reported being charged after they tried to cancel, sometimes repeatedly, requiring chargebacks or blocking payment methods to stop the payments.
- Ineffective or unsatisfactory care: Complaints about therapists being ineffective or the counseling portion being a waste of time were common.
- Rushed and incomplete diagnoses: ADHD diagnoses were often based on brief interviews or questionnaires, leading to dissatisfaction with the quality and thoroughness of care.
- Lack of follow-up and medication management: Patients experienced poor follow-up, difficulty in medication fine-tuning, and inconsistent care due to revolving providers.
- Adverse medication effects: Some users experienced negative side effects from prescribed medications, such as depression symptoms from Strattera.
- Controversial prescribing practices: Investigations revealed pressured overprescribing of controlled substances and quick issuance of prescriptions without thorough evaluations.
- Privacy and trust concerns: Issues related to data use and company practices led some people to cancel their subscriptions.
- Billing and refund disputes: Long and difficult refund processes, along with aggressive renewal tactics, caused dissatisfaction.
Cerebral allows cancellation of subscriptions, but the cancellation takes effect only at the end of the current subscription period, meaning you will still be charged for that full period if you cancel. You must cancel by the day before your next billing date to avoid being charged for the next period. There are no refunds for partial subscription periods, and while cancellation ends the service after the period, some user data remains accessible. Additionally, there may be extra fees, such as for missed appointments or medication, which are not refundable or cancellable once paid. These terms can be seen as landmines since you cannot cancel immediately without being charged for the ongoing period, and some services or fees are non-refundable or locked in.
Before cancelling a subscription with Cerebral, it's important to know that cancellation only stops future charges and becomes effective at the end of your current subscription period. You will continue to have access to Cerebral's services, including telehealth services, until the next billing cycle after cancellation. After that, access to all subscription-based services will end, although some personal health information in your user account will remain accessible. Additionally, cancelling the subscription does not deactivate your user account, which must be done separately with support if desired. Refunds are generally not provided for partial subscription periods unless required by law.
- Name (First and Last)
- Email address associated with your Cerebral account
- Current address (Street, House number, ZIP code, City)
- Access to your Cerebral account login (username and password)
- Subscription details (type of plan, renewal or billing date)
- Desire to cancel future billing (clearly indicate you want cancellation of future charges)
- Optional: request for personal data deletion (can request data deletion under CCPA)
- Method of cancellation (cancel via account subscription section, email customer service, or via a mailed cancellation letter)
- Official mailing address (if cancelling by letter; for Cerebral: Philadelphia Pike 2093, #9898, DE 19703 Claymont, United States)
- Contact customer service if you can't cancel online (phone and email options available)
We've actually written a step by step guide on how to get a refund from Cerebral. Check it out!
The Easiest Way to Cancel Cerebral
If you’re frustrated trying to cancel your subscription, membership, or bill from Cerebral—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Cerebral?
CEREBRAL, CEREBRALCOM, CEREBRAL SUBSCRIPTION, CEREBRAL.COM, CEREBRAL HEALTH
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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