Chatbooks offers a subscription service for photo books where you can get 4, 6, or 12 books per year, billed quarterly, bi-monthly, or monthly, or you can pay annually to save 10%. Your subscription automatically renews each month on the last day based on your chosen billing plan. When you have enough photos to fill a book, it will auto-print after 7 days, but you'll get a notification to review it first. You can also order extra books anytime, and you manage your subscription easily through the Chatbooks app.
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The cancellation process is straightforward with clear step-by-step instructions provided in the Chatbooks app and on their website. It requires only a few taps in the app to complete the cancellation, making it relatively easy for consumers.
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minutes to cancel a Chatbooks subscription.
How to Cancel Chatbooks: Step by Step
If you purchased through the Chatbooks App:
- Open and log in to your Chatbooks account.
- In the upper left-hand corner of the app, click the Menu bar.
- Click on "My Books."
- Tap on your Active Subscription.
- Hit the settings gear in the top right corner.
- Press "Manage Subscription."
- Tap "Cancel Subscription" and select an applicable reason.
- Tap "Continue to cancel."
- On the final screen, tap "Cancel subscription" (below the “Keep my subscription” option) and confirm the details to finalize.
If you purchased through the Chatbooks Website:
- Log in to your Chatbooks account at www.chatbooks.com.
- Navigate to "My Account" or similar section.
- Click on "Manage Subscription" for your active subscription.
- Select "Cancel Subscription" and follow the prompts to confirm your cancellation.
If you purchased through the Series subscription:
- Open the Chatbooks app and log in.
- Tap to open your Active Series subscription.
- Tap the Settings (gear icon) in the upper right corner.
- Tap "Active" (shown in green).
- Tap "Deactivate" to cancel.
Tips & Tricks for Canceling Chatbooks
- Don't give reasons when asked; simply state, "I want to cancel." Avoid engaging or explaining yourself to prevent attempts to keep you subscribed.
- Be persistent and expect delays; some companies make canceling deliberately difficult to discourage you.
- Use firm, clear language; repetitively say "End my subscription" without negotiation.
- Cancel via the app or website: If possible, always attempt cancellation through official app settings to avoid unnecessary hurdles.
- Check for multiple accounts or emails; ensure you are canceling the correct subscription linked to the right account.
- Time your cancellation at least 24 hours before renewal to avoid being charged for the next cycle.
- Ignore offers or discounts; do not accept retention incentives if you truly want to cancel.
- Document your cancellation request; save confirmation emails or cancellation screenshots for reference in case of billing disputes.
- Use escalation if necessary; if first-level support resists, ask to speak with a supervisor or higher authority.
- If stuck on a phone call or chat, keep responses minimal and repetitive; avoid getting drawn into conversations or negotiations.
Chatbooks Customer Service Info
If you need assistance, here's how you can get in touch with Chatbooks's support team.
Cancel Chatbooks Script
Script
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Hello Chatbooks Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. I have greatly appreciated the service, but due to changing circumstances, I need to discontinue my membership at this time.
Thank you for your assistance in processing this cancellation. I would appreciate confirmation once it is completed.
Best regards,
Frequently Asked Questions
Chatbooks allows you to cancel your Monthly Mini or Monthbook subscription at any time. After cancellation, you have 90 days to use any pending credits to print books. If you reactivate your subscription, Chatbooks may extend the use of any pending credits.
To cancel your Chatbooks subscription, you generally need to log in to your Chatbooks account, which means you will need your password to access your account and manage the subscription cancellation through the app or website. There is also a customer support chat and email contact (support@chatbooks.com) where you might get assistance, but the primary and quickest way to cancel requires account access. If you've forgotten your password, you can reset it here: https://chatbooks.com/account/reset_password. This process ensures your subscription is managed securely and directly by you.
- Unwanted subscription charges for books not desired or received.
- App bugs and technical issues causing frustration in usage.
- Poor quality of photo books compared to expectations.
- Issues with printing options, including inability to print backlog as advertised.
- Poor communication and customer service, including refusal of refunds and lack of clarity on charges.
- Dislikes with subscription model changes, causing reduced control over spending and subscription management.
- Long shipping times and delivery problems, such as no tracking and postal delays.
- Multiple unannounced changes to subscription terms during active subscriptions.
- Confusion and dissatisfaction over subscription start dates and billing cycles.
- Charges despite showing credits, leading to unclear billing and disputes.
You can typically cancel your Chatbooks subscription at any time without contracts, early-cancellation fees, or lock-ins. However, once you cancel, you have 90 days to use any pending credits before they expire, or you can choose to reactivate your subscription to extend those credits. The cancellation process is straightforward via the app or website, with no hidden gimmicks preventing cancellation.
Before cancelling a Chatbooks subscription, it is important to know that you can cancel at any time easily through the Chatbooks app or website. After cancellation, you will retain access to any pending credits for 90 days, which you can use to print books. If you decide to reactivate your subscription during this period, your credits can be extended. However, once the subscription is cancelled and the credit usage period expires, you will lose access to printing new books through the subscription service.
- Account login credentials (email and password) to access the Chatbooks app or website
- Access to the Chatbooks app (iOS or Android) or website to find and manage your subscription
- Select the specific subscription (e.g., Monthbook, Monthly Mini, Series) that you want to cancel
- Navigate to the Settings (gear icon) for the chosen subscription
- Select or provide a cancellation reason (may be prompted during cancellation)
- Pending subscription credits: Note that you have 90 days post-cancellation to use active credits
- Contact customer support (if you cannot cancel via the app/website), typically via support@chatbooks.com or live chat
- Provide your account email and possibly identify the subscription if contacting support
- Settle any unpaid fees incurred before the cancellation date
We've actually written a step by step guide on how to get a refund from Chatbooks. Check it out!
The Easiest Way to Cancel Chatbooks
If you’re frustrated trying to cancel your subscription, membership, or bill from Chatbooks—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Chatbooks?
CHATBOOKS, CHATBOOKS.COM, CHATBOOKS PHOTOS, CHATBOOKS SUBSCRIPTION
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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