Checkmyfile is a service that brings together credit information from Experian, Equifax, and TransUnion, giving you a detailed and clear view of your credit history all in one place. They offer a monthly subscription for £14.99 after a free 30-day trial, helping you track your spending, spot errors, and get tips to improve your credit score. This service updates daily, shows what affects your score, and provides advice to help you keep your credit healthy. You can cancel anytime online or by contacting them.
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The cancellation process is straightforward and can be done online via the Account section by clicking initials, then the billing tab, and selecting cancel. Alternatively, users can cancel by email or secure message, which is relatively easy and quick.
Estimated Time
On average, it takes
3 minutes
00
00
minutes to cancel a checkmyfile subscription.
How to Cancel checkmyfile: Step by Step
If you purchased through checkmyfile.com:
- Mobile:
- Click your initials at the top-right of the page.
- Click on the ‘Billing’ tab at the top of the page. Your membership details will then be displayed.
- Click ‘Cancel’ and follow the on-screen options. Once you’re done, an email and a secure message confirming the cancellation will be sent to you.
- Desktop:
- Click your initials at the bottom-left of the page.
- Click the ‘Billing’ tab where you’ll be able to cancel.
- Alternative Method:
- Email help@checkmyfile.com to request the cancellation.
- Send a secure message through your account to request cancellation.
Tips & Tricks for Canceling checkmyfile
- Call the cancellation number (01872 308637 or 0800 612 0421) during business hours (Mon-Fri, 9am-5pm) for a straightforward and quick cancellation without much resistance.
- Request a cancellation reference number from the credit analyst on call and ensure it's emailed to you as proof.
- Use the secure message system on the Checkmyfile website to request cancellation by selecting "I would like to close my subscription" which some users found hassle-free and avoided phone calls.
- Email cancellation requests to complaints@checkmyfile.com, but be prepared that they might direct you to call instead.
- Don’t rely on just removing card details as the website does not allow deleting the last saved payment method, only adding new ones.
- Cancel before or immediately after the free trial ends to avoid unwanted charges; setting calendar reminders a day before the trial ends is advisable.
- Be firm and clear in language when requesting cancellation—no hesitation, stating you want to end the subscription immediately.
- If facing difficulty, escalate politely by asking to speak to a supervisor or a credit analyst, noting that you want written confirmation of the cancellation.
- Consider blocking payments via bank or credit card as a last resort if the company is uncooperative, informing your bank it's due to non-cancellation or service issue.
- Keep records of all communications including emails, call dates, and times for any disputes or chargebacks.
checkmyfile Customer Service Info
If you need assistance, here's how you can get in touch with checkmyfile's support team.
Cancel checkmyfile Script
Script
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Dear CheckMyFile Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, I find that I am no longer in need of the service at this time.
Thank you for the assistance you have provided so far. Please confirm the cancellation of my subscription and any final billing details.
Best regards,
Frequently Asked Questions
Checkmyfile offers a free 30-day trial for new UK customers aged 18 or over, after which a monthly fee of £14.99 applies. You can cancel your subscription at any time online through your account or by contacting them via email or phone, and cancellation is effective immediately with a confirmation email and message sent to you. There are no refunds for unused periods, but you retain access until the end of the paid period, and open conversations or disputes are closed or processed according to your cancellation timing.
To cancel your Checkmyfile subscription, you need to be logged in to access the 'Billing' section in your account where you can cancel directly online. This means you will need your password to log into your account. If you don't remember your password, you can reset it by entering your email to receive a reset link here: https://www.checkmyfile.com/help-centre/help/how-do-i-reset-my-password. Alternatively, you can cancel by emailing help@checkmyfile.com or calling their support number, but generally, having your password is the easiest way to manage and cancel your subscription.
- Difficulty in cancelling subscription online due to no clear unsubscribe option or confusing messages.
- Requirement to call customer service during limited office hours to cancel, which some find inconvenient.
- Failure to remove payment details after cancellation attempts, causing customer frustration.
- Perceived tactics to retain customers, such as making cancellation cumbersome and refusal to remove card details.
- Negative experience with customer service, including ignored emails and poor responsiveness.
- Subscription not needed when customers are not applying for mortgages or borrowing, prompting cancellation.
- Subscription charges continue after cancellation attempts, sometimes due to technical issues.
Checkmyfile offers a 30-day free trial during which you can cancel at any time without penalty or obligation. After the trial, there is a monthly fee of £14.99, and you can typically cancel your subscription at any time online, by phone, or email without any lock-ins, early cancellation fees, or contracts that prevent you from stopping the billing. Just be aware that cancellation must be done through their official channels within office hours if by phone, but otherwise, there are no tricky gimmicks or penalties that would trap you.
Before cancelling your Checkmyfile subscription, it's important to know that you will receive a confirmation email and secure message once cancellation is processed. You can still access your account and log in during the remaining paid period after cancellation. However, to get updated credit reports after cancellation, you will need to reactivate your subscription. Open disputes started before cancellation will continue, but any new disputes after cancellation cannot be raised. There are no refunds for unused time, but you maintain access until the end of the paid period. If you request account deletion under GDPR, you will lose all access to your data.
- Full Name associated with your checkmyfile account
- Email Address registered on your account
- Account Login Details (username and password) for online or app cancellation
- Address used for account registration (may be requested for identity verification)
- Date of Birth (sometimes used as additional ID verification)
- Reason for cancellation (not mandatory, but sometimes requested or required for feedback)
- Confirmation Reference Number (should be requested and retained after cancellation as proof)
- Method of contact (such as phone, secure message, or the specific app/email used to cancel)
We've actually written a step by step guide on how to get a refund from checkmyfile. Check it out!
The Easiest Way to Cancel checkmyfile
If you’re frustrated trying to cancel your subscription, membership, or bill from checkmyfile—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to checkmyfile?
CHECKMYFILE, CHECKMYFILE.COM, CHECKMYFILE*COM, CHECKMYFILE LIMITED, CMF, CMF SUBSCRIPTION, CHECKMYFILE INVOICE
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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