Clear Health is a company that connects you with board-certified dermatologists online to prescribe and deliver acne treatment medication, specifically Isotretinoin (Accutane). They offer subscription services, which means your payment method will be charged automatically at regular intervals to keep your medication coming without needing to reorder each time. If you're seeing charges from them, it's likely for these ongoing acne treatment subscriptions. It’s a convenient way to manage your skin health with professional support from home.
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The cancellation process requires emailing support@helloclearhealth.com and must be done at least 48 hours before the next billing date. The steps are relatively straightforward but involve waiting for customer support to process the cancellation, making it slightly above the easiest level.
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minutes to cancel a Clear Health subscription.
How to Cancel Clear Health: Step by Step
If you purchased through Clear Health's website:
- Go to the Clear Health website at helloclearhealth.com.
- Scroll to the bottom of the page and click on "Account" or "Log In" to access your account.
- Enter your login credentials (email and password) to access your account dashboard.
- Once logged in, navigate to the "Subscriptions" section of your account.
- Find the subscription you wish to cancel and click on the "Manage Subscription" or "Cancel" button.
- Follow any on-screen prompts to confirm the cancellation of your subscription.
- If applicable, review any cancellation fees or policies displayed before finalizing your cancellation.
If you purchased through Apple:
- Open the Settings app on your Apple device.
- Select your name at the top of the Settings menu.
- Tap on Subscriptions.
- Locate Clear Health in the list of subscriptions.
- Tap on the subscription, then select Cancel Subscription.
- Confirm the cancellation when prompted.
If you purchased through Google Play:
- Open the Google Play Store on your Android device.
- Tap on the Menu icon (three horizontal lines).
- Select Subscriptions.
- Find Clear Health in your list of subscriptions.
- Tap on it, then select Cancel Subscription.
- Follow the prompts to confirm your cancellation.
Tips & Tricks for Canceling Clear Health
- Call customer service directly: Several users recommend bypassing online portals and calling Clear Health to speak with a representative to ensure cancellation is processed.
- Cancel 48 hours before billing date: Timing your cancellation well before the 48-hour cutoff can prevent automatic renewal charges.
- Be firm and clear: Use direct language such as "I want to cancel and do not want any further charges."
- Document all communications: Save emails, confirmation numbers, or screenshots proving you requested cancellation in case of disputes.
- Escalate if ignored: If frontline reps resist, ask to speak to a supervisor or escalate your cancellation request through customer service channels.
- Watch for trial extension traps: Some users reported offers to "pause" or "extend" memberships; clarify if this triggers billing and explicitly state you want to fully cancel.
- Request written confirmation: Demand email confirmation stating your subscription has been cancelled to avoid future charge claims.
- Dispute charges if billed after cancellation: Contact your bank or payment provider to dispute unauthorized charges if Clear Health continues billing after confirmed cancellation.
- Cancel membership multiple times if necessary: Persistence can pay off; some users had to try cancelling more than once before it was fully processed.
Clear Health Customer Service Info
If you need assistance, here's how you can get in touch with Clear Health's support team.
Cancel Clear Health Script
Script
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Dear Clear Health Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription as I am currently facing unforeseen financial circumstances that prevent me from continuing my membership. I appreciate the services provided, but I need to adjust my budgeting priorities at this time.
Please confirm the cancellation of my subscription and any further steps I need to take. Thank you for your understanding.
Best regards,
Frequently Asked Questions
Clear Health subscription members must complete a 6-month minimum commitment before they can cancel their membership. After this period, cancellations can be made anytime by notifying Clear Health before the next billing date to avoid charges for the upcoming month. If cancellation is requested after a charge has been processed, a full refund will not be issued.
To cancel your Clear Health subscription, you generally need to log into your account, which requires your password. There doesn't appear to be phone or unauthenticated chat support for cancellation that bypasses the password. If you have forgotten your password, you can reset it here: https://helloclearhealth.com/forgotpassword. This way, you'll be able to access your account and proceed with the cancellation smoothly.
- Perceived lack of personalized attention or feeling that treatment recommendations do not adequately consider individual patient needs or pre-existing conditions.
- Dissatisfaction with communication related to treatment processes or billing.
- Concerns about medication suitability, leading some users to prefer in-person dermatologist care over telehealth services for conditions like Accutane treatment.
- Early cancellation fees that may apply if users cancel before completing the minimum term.
- Challenges with subscription cancellation, including confusion or inconvenience in managing and stopping recurring monthly charges.
- General dissatisfaction that might arise due to differences in expectations versus telehealth service delivery.
- Desire for refunds when users feel the service or treatment did not meet their expectations or when unforeseen circumstances arise.
Clear Health allows you to cancel your subscription at any time, but you need to do so at least 48 hours before the next monthly processing date to avoid being charged for the upcoming cycle. Refunds are only eligible if you cancel within 48 hours of the order processing. There do not appear to be any long-term contracts, lock-ins, or early-cancellation fees, but missing the cancellation window can result in being billed for the next month.
Before cancelling a subscription or membership with Clear Health, keep in mind that you must cancel at least 48 hours before the monthly processing date to avoid being charged for the next billing cycle. Once cancelled, you will lose access to any ongoing services and features provided under your subscription, which may include online prescription management and medication delivery. Additionally, cancellation is immediate after the cutoff, so plan accordingly if you rely on Clear Health for continuous medication access or health management. It's important to review their terms for any specific policies regarding termination of service.
- Full name as it appears on your Clear Health account
- Email address registered with Clear Health
- Subscription or plan details (e.g., type of subscription or service you wish to cancel)
- Order number or account number (if applicable)
- Reason for cancellation (if requested, for feedback purposes)
- Request made at least 48 hours before the next processing date to be eligible for cancellation
- Consent for any cancellation fee (e.g., $50 early cancellation fee for prepaid plans)
We've actually written a step by step guide on how to get a refund from Clear Health. Check it out!
The Easiest Way to Cancel Clear Health
If you’re frustrated trying to cancel your subscription, membership, or bill from Clear Health—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Clear Health?
Clear Health, ClearHealth, Clear Health Services, Clear Health Online, ClearHealth Charge, Clear Health Acct, Clear Health Meds
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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