Clever Services helps schools and districts by providing safe and easy ways to manage student and staff information, like rostering and single sign-on access to apps. They offer free tools like Clever Single Sign-On and Digital Classroom, but some advanced features and services, like secure syncing of rosters and premium support, come with a subscription or annual billing. Schools or districts usually get billed annually with prices depending on the number of schools involved. So if you see a charge from Clever, it’s likely for one of these subscription services or special support options for schools using their platform.
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The cancellation process for a Clever Services subscription is relatively straightforward, involving either a direct cancellation link in the confirmation email or a few steps on their purchase lookup page. While it requires some navigation and verification by email, it is not overly complex or hidden, thus low difficulty.
Estimated Time
On average, it takes
10 minutes
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minutes to cancel a Clever Services subscription.
How to Cancel Clever Services: Step by Step
If you purchased through Cleverbridge:
- Locate the confirmation email that was sent to you after your payment was processed.
- Check for a link within that email labeled "Cancel Subscription" or "Manage Subscription".
- If you do not find the email, access the Cleverbridge purchase lookup page.
- Enter the email address you used during purchase.
- Follow the prompts to view your order details.
- In the subscription overview, look for options such as "Automatic renewal cancellation".
- Confirm your cancellation, understanding that this will stop future billing but will not issue a refund.
Tips & Tricks for Canceling Clever Services
- Persistently repeat the phrase: "I want to cancel my subscription" without engaging in negotiations or explanations.
- Use firm but polite language: Keep your communication clear and unambiguous about your intent to cancel.
- Escalate if needed: Ask to be connected to a supervisor or someone with decision-making authority when front-line support resists cancellation.
- Utilize timing: Attempt cancellations close to billing cycles to avoid multiple charges.
- Use multiple communication channels: Submit cancellation requests via online forms, live chat, and email to increase response chances.
- Document everything: Keep records of all cancellation attempts including dates, times, and names of representatives spoken to.
- Be aware of automatic renewals: Many Clever Services subscriptions renew automatically and charge before expiration; be proactive to avoid this.
- Ignore offers to retain you: Do not accept discounts or extended trials as a way to avoid cancellation; stay firm on cancellation.
- If charges continue after cancellation: Dispute the charges with your bank or credit card company and consider filing complaints with consumer protection agencies.
- Clever Services lacks telephone support: Expect to deal with cancellation primarily through online contact forms and live chat, so use these effectively.
- Do not provide reasons for cancelling: Giving reasons may invite retention efforts; keep your statement simple and to the point.
Clever Services Customer Service Info
If you need assistance, here's how you can get in touch with Clever Services's support team.
Cancel Clever Services Script
Script
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Dear Clever Services Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription with Clever Services. Due to changes in my current budget and priorities, I have decided to discontinue my membership at this time.
I appreciate the services provided thus far, but I believe this is the best decision for my situation. Please let me know the next steps to confirm the cancellation and any details regarding final billing.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
Clever Services requires subscription cancellations to be submitted at least 5 days before the billing date to avoid being charged for the next period. Refund requests are only accepted within designated refund periods stated in their Terms of Service, and payments are not refunded after those time frames.
To cancel your subscription with Clever Services (clever.com), you typically need to have access to your account, which means you will need your password to log in and manage your subscription settings. If you do not remember your password, you can reset it using Clever's password reset page here: https://clever.com/oauth/app_admin/reset. Unfortunately, there doesn't appear to be an option for cancellation through phone or unauthenticated chat support without logging in.
- Price: The subscription is considered too expensive or no longer worth the cost.
- Technical Issues: Bugs, glitches, usability problems, or poor support experience.
- Billing Control: Desire for more flexibility or control over payment scheduling.
- Change Product: Switching to a different plan or service offering.
- Other Reason: Unlisted or general reasons, sometimes accompanied by custom explanations.
- No Response: Cancelling without providing a reason.
Clever Services subscriptions can be cancelled at any time, but the cancellation only takes effect at the end of the current paid subscription period, with no refunds for unused time. Subscriptions automatically renew monthly even if the original term was longer, and you must cancel before the renewal date to avoid being charged again. There are no early cancellation fees, but be aware that Clever Group can suspend or terminate your account for unauthorized use without refunding any previously paid amounts.
Before cancelling a subscription, membership, or bill for Clever Services (clever.com), know that cancellation stops future billing renewals but does not automatically refund your current order. You will lose access to subscription benefits and any premium content or features associated with your membership once it expires. Cancellation can typically be done via a link in the confirmation email sent after purchase or through the purchase lookup page, but you should check your email spam/junk folder if you don't see it. It's also important to note that you should review refund policies separately if you are seeking a refund after cancellation.
- Account login credentials (email and password used to access Clever Services)
- Subscription or order number (as provided in the confirmation email or account dashboard)
- Confirmation email with a unique cancellation link
- Full name associated with the account
- Email address registered with Clever Services
- Reason for cancellation (if required during support contact or in cancellation flow)
- Billing information (last four digits of the card, if requested for verification)
- Organization or school information (if the account is tied to an institution or group account)
- Access to support (to submit a ticket or contact assistance if online cancellation is not available)
We've actually written a step by step guide on how to get a refund from Clever Services. Check it out!
The Easiest Way to Cancel Clever Services
If you’re frustrated trying to cancel your subscription, membership, or bill from Clever Services—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Clever Services?
Clever Services charges could show up on your statement as: Cleverbridge, Cleverbridge.com, Clever.com, CLEVER SERVICES, CLEVER.COM, CB CLEVER, Clever Services Subscription, Clever Purchase
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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