ClickPay is a payment platform mainly used by people living in apartments or managed properties to pay their rent, dues, maintenance fees, and other bills easily and securely. You can pay using credit cards, bank e-checks, or even paper checks, either as a one-time payment or set up automatic recurring payments so you don’t miss a due date. They make paying fast and simple with online portals where you can customize payment schedules and get instant confirmations. Basically, if you're getting bills from ClickPay, it's likely because your rent or housing-related fees are being managed through their system to make paying easier and more reliable.
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Canceling a subscription with ClickPay involves logging into your account and canceling the automatic payment schedule via the Auto Pay tab, which is a straightforward process. However, if you need to cancel the entire profile, you must create a support case, which makes the overall cancellation process slightly more complex and time-consuming.
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5 minutes
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minutes to cancel a ClickPay subscription.
How to Cancel ClickPay: Step by Step
If you purchased through ClickPay:
- Log into your ClickPay account.
- Navigate to the Auto Pay tab.
- Click on Cancel.
- You will be prompted to confirm the cancellation.
Tips & Tricks for Canceling ClickPay
- Document every interaction with ClickPay customer service including dates, times, and agent names.
- Use clear, firm language stating you want to cancel all automatic payments immediately and require confirmation.
- Cancel through the Auto Pay tab on ClickPay’s website if possible; if the option is unavailable, escalate.
- Escalate by submitting a support case via ClickPay’s Customer Portal or Support Request Form to get official attention.
- Request cancellation in writing through email or the case portal to create a paper trail.
- Attempt cancellation just before a payment processes to reduce chances of being charged another cycle.
- Avoid paying by credit card if possible, as fees and complications with cancellations are more common.
- Use workarounds like splitting payments or paying by phone if standard website functions fail or payments are stuck.
- File a dispute with your bank or credit card issuer if payments continue after your cancellation requests—report transactions as unauthorized charges if needed.
- Be persistent; users report long wait times and unresponsive customer service, so repeated contact attempts may be necessary.
- Leverage user communities on Reddit and forums to share updates and get advice on recent experiences and tactics.
ClickPay Customer Service Info
If you need assistance, here's how you can get in touch with ClickPay's support team.
Cancel ClickPay Script
Script
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Hello ClickPay Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription with ClickPay. Due to recent changes in my financial situation, I am unable to continue with the service at this time.
I would appreciate your assistance in processing this cancellation at your earliest convenience and would like to confirm that I will no longer be billed for future payments.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
ClickPay allows cancellation of automatic payments immediately, but it is advised to stop Auto Pay 24-48 hours in advance to avoid needing a refund request. Withdrawal of consent to receive electronic disclosures may lead to cancellation of your ClickPay account, although ClickPay is not obligated to cancel your account upon such withdrawal.
To cancel your subscription on ClickPay, you generally need to log into your account, which requires your password. However, if you cannot access your password, you can reach out to ClickPay Resident Support for assistance with cancellation. If you need to reset your password, you can do so here: https://clickpay.com/resetpassword.aspx. This ensures you can regain access and manage your subscription securely.
- Login problems: inability to access accounts or receive password reset emails.
- Excessive and undisclosed fees: such as $3.00 per one-time eCheck transaction and $250+ fees for credit card rent payments.
- Forced use by property management: users restricted to use ClickPay by their management company.
- Payment processing delays or failures: causing late fees or eviction notices despite on-time payments.
- Poor customer service: including long wait times, rude staff, no callbacks, and no supervisor access.
- Refund issues: problems receiving refunds when payments are rejected due to management restrictions.
- Lack of transparency: difficulty accessing payment history or account records.
- Deceptive business practices and predatory fees: raised by users in complaints about ClickPay.
ClickPay generally allows users to cancel automatic payments at any time, but it is recommended to stop payments 24-48 hours in advance to avoid processing fees or needing to request refunds. There are no direct contracts or lock-ins with ClickPay itself, but some payment methods may incur fees (like a 2.95% fee on card transactions) and a $3 fee on one-time e-check/ACH payments. Users should be aware that timing is critical to avoid charges and managing cancellations through ClickPay's platform or support can sometimes be cumbersome.
Before cancelling your ClickPay subscription or membership, be aware that cancelling may result in losing access to electronic disclosures and e-bills (electronic rent bills/statements) which you had authorized to receive. ClickPay might take some time to process cancellation requests, so effects may not be immediate. The company also reserves the right to modify, suspend, or discontinue the service at any time, with or without notice, which might affect your access post-cancellation. To fully confirm and assist with cancellation, contacting ClickPay Support is advisable.
- ClickPay account login details (username and password)
- Subscription, membership, or bill details (such as the name of the service, billing ID, or invoice number)
- Payment method information (e.g., last four digits of the credit card or bank account associated)
- Personal identification information (such as name, address, phone number, or email associated with the account)
- Date of the payment or subscription you wish to cancel
- Access to Auto Pay or Payment Schedule section via your ClickPay portal
- Reason for cancellation (may be requested by customer support)
- Confirmation of cancellation (review or save a confirmation number or email for your records)
We've actually written a step by step guide on how to get a refund from ClickPay. Check it out!
The Easiest Way to Cancel ClickPay
If you’re frustrated trying to cancel your subscription, membership, or bill from ClickPay—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to ClickPay?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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