The Club at Sunset is a family-friendly racquet and swim club offering memberships with monthly or annual dues. They charge a one-time initiation fee of $750 when you join, and then monthly dues are automatically drafted from your bank account on the 1st of each month. Membership types include Family, Single, and Empty Nester, with dues ranging from $67.50 to $97.50 per month. Members get 4 free guest passes at the start of the season, and extra guest passes cost $10 each, which will be billed with your regular dues.
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The cancellation process requires sending an email specifically to Carrie@clubatsunset.com with at least 10 days' notice before the next month. This is somewhat straightforward but requires timely notice and no refunds are issued, which may add minor frustration, placing the difficulty at a moderate level.
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How to Cancel CLUB AT SUNSET: Step by Step
If you purchased through clubatsunset.com:
- Log in to your account on clubatsunset.com.
- Navigate to the Membership section of your account.
- Locate the option for Cancel Membership.
- Follow the prompts to confirm your cancellation request.
- Contact Customer Service if you do not see the cancellation option:
- Call Carrie Edwards, Director of Membership, for assistance.
- Provide any necessary information to process your cancellation.
- Ensure you send a cancellation notice at least 30 days prior to your renewal date.
Tips & Tricks for Canceling CLUB AT SUNSET
- Call early and be firm: Contact the membership hotline as soon as you decide to cancel. Be persistent and clear that you want to cancel immediately.
- Use precise language: Specifically state that you want to "cancel the membership/subscription" and ask for confirmation or a cancellation number.
- Stop payments strategically: If past cancellation window, consider stopping payments or canceling the card used for automatic billing, but be prepared for follow-up calls or letters.
- Be aware of promissory notes: If you signed a promissory note, cancellation is harder and may involve legal jurisdiction issues; escalating to a lawyer might help.
- Ignore official cancellation period claims: Users report being told cancellation windows are over but still managing to cancel after escalating the call or disputing charges.
- Dispute charges with your credit card company: This can force the company to come to terms for cancellation without refund.
- Avoid exit companies: Forum advice warns that using third-party exit companies can be costly and ineffective.
- Send written cancellation attempts: Even if inconvenient, a formal cancellation letter is recommended to have documented proof.
- Maintain composure and politeness: Keeping a calm and polite tone might help in dealing with customer service representatives for smoother cancellation.
- Escalate wisely: If frontline reps refuse, ask politely to speak to supervisors or managers who may have more authority.
- Timing matters: Trying to cancel before any contract or payment deadlines improves success chances.
- Beware of jurisdiction: Contracts sometimes fall under foreign jurisdictions, complicating enforcement; consult legal advice if needed.
CLUB AT SUNSET Customer Service Info
If you need assistance, here's how you can get in touch with CLUB AT SUNSET's support team.
Cancel CLUB AT SUNSET Script
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Dear Club At Sunset Support Team,
I am writing to request the cancellation of my subscription, as I have decided to discontinue my membership due to personal reasons. I have enjoyed your service, but I believe this is the best decision for me at this time.
Please confirm the cancellation and provide any details regarding the final billing cycle. If there are any steps I need to complete, kindly let me know.
Thank you for your assistance, and I hope to consider returning as a customer in the future.
Frequently Asked Questions
CLUB AT SUNSET's membership automatically renews monthly on the anniversary date of joining unless canceled 30 days in advance. Members can cancel anytime with 30 days' notice or sooner if they move at least 15 miles from their current home.
To cancel your subscription at CLUB AT SUNSET (clubatsunset.com), you do need to log in to the customer portal, which implies having your password. There is no indication of phone or unauthenticated chat support for cancellation. If you don't remember your password, you can reset it by going to their password reset page here: https://shop.sunset.com/account/login where you can click "Forgot your password?" to receive a reset email. So yes, having your password or resetting it is necessary to cancel your subscription.
- High-pressure sales tactics used by the company forcing rushed decisions.
- Misleading information about the membership, such as being told it is not a timeshare when it actually is.
- Deceptive sales practices leading to feelings of distrust and dissatisfaction.
- Difficulty in canceling memberships, with contracts designed to make cancellation challenging or impossible.
- Ongoing maintenance and membership fees that members feel trapped paying indefinitely.
- Unforeseen personal circumstances such as illness that make continuing membership infeasible.
- No refund policy or refusal to refund money even if cancellation is requested shortly after purchase.
- Misrepresentation of contract terms leading to buyer's remorse after fully reading the legal documents.
The Club at Sunset requires a non-refundable $750 initiation fee payable at application. Membership dues are drafted monthly and automatically renew annually on the anniversary date unless a 30-day written cancellation notice is given prior to renewal. Early cancellation is only allowed if you move at least 15 miles away and provide 30-day notice. Be aware that cancelling your membership immediately is generally not possible without fulfilling these conditions, and you could be locked into at least a month of dues after giving notice.
Before cancelling a CLUB AT SUNSET membership, be aware that you are committed to paying monthly dues for at least one year from the Agreement date. Cancelling early requires continuing dues payments until the one-year commitment is fulfilled. You must provide at least 10 days' notice before the beginning of a month by emailing Carrie@clubatsunset.com to cancel, with cancellation taking effect the following month. Upon cancellation, all monthly fees paid are nonrefundable, you lose all membership benefits including guest passes and access, and if you want to rejoin, you must wait at least 60 days and pay any applicable initiation fees again.
- Full name associated with the CLUB AT SUNSET membership
- Email address used for your CLUB AT SUNSET account
- Membership ID number or account reference (if applicable)
- Written cancellation request sent via email to Carrie@clubatsunset.com stating your intent to cancel
- Notice period of at least 10 days before the start of the next month for the cancellation to take effect the following month
- Account paid and in good standing (all outstanding fees must be settled)
- Reason for cancellation (optional, but may be required if moving 15+ miles away for early cancellation)
- Effective cancellation date (cancellation is scheduled for the next month if sufficient notice is given)
We've actually written a step by step guide on how to get a refund from CLUB AT SUNSET. Check it out!
The Easiest Way to Cancel CLUB AT SUNSET
If you’re frustrated trying to cancel your subscription, membership, or bill from CLUB AT SUNSET—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to CLUB AT SUNSET?
- Griffin Club Los Angeles - Private racquet, athletic, aquatic, and social club with tennis courts, pools, lessons, and fitness classes.
- Bay-O-Vista Swim & Tennis Club - Family-owned club offering 8 lane pool, kiddie pool, tennis & pickleball courts, and fitness classes.
- Seven Oaks Swim & Racquet Club - Club with 3 swimming pools, 20 lighted tennis courts, pickleball courts, professional lessons, and social events.
- Almaden Swim & Racquet Club - Offers competitive swim team, swimming lessons, and tennis classes in San Jose.
- Foothills Tennis and Swimming Club - Provides racquet sports, private lessons, and junior tennis programs in California.
- Alpine Hills Tennis and Swimming Club - Non-profit proprietary club with tennis courts and competition pools.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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