Codify by AAPC is an online medical coding tool that helps users look up codes and guidelines used in healthcare billing, like CPT, ICD-10, and HCPCS codes. They offer different subscription plans ranging from about $10 to $54 per month, with options for students or professionals needing more features like claim scrubbing and coding webinars. Users get updates on coding rules regularly and can add extra tools like anesthesia coding or dictionary lookups. If someone is getting billed by Codify, it's likely for access to this medical coding software and its helpful features through a subscription plan, which can be monthly or annual.
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Cancellation requires contacting AAPC by phone, live chat, or email, which is relatively straightforward but not instant since it involves communication with customer service. The process is not fully automated online, which adds some moderate difficulty compared to automated self-service cancellations.
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minutes to cancel a Codify subscription.
How to Cancel Codify: Step by Step
If you purchased through AAPC.com:
- Contact AAPC: Reach out to AAPC via one of the following methods:
- Phone: Call the customer support line provided on the AAPC contact page.
- Email: Send an email request for cancellation to the designated email address for customer service.
- Live Chat: Use the live chat feature on the AAPC website to speak with a representative.
- Submit Cancellation Request: Ensure that your cancellation request is submitted at least two business days prior to the end of your subscription term.
- Access after Cancellation: Note that you will lose access to your account and the services offered after your subscription expires, so download any necessary articles or information beforehand.
Tips & Tricks for Canceling Codify
- Contact via multiple channels: Use phone, email, and live chat simultaneously to increase chances of cancellation.
- Be persistent and firm: Repeat your cancellation request multiple times without deviating from the main point.
- Request confirmation in writing: Ask for an email or written confirmation of cancellation to avoid future charges.
- Cancel before renewal date: Timing is crucial; cancel a few days before the subscription renews to prevent automatic charges.
- Leverage credit card company: If the company is unresponsive, contact your credit card issuer to block future payments or dispute charges.
- Use language emphasizing lack of consent: Mention unauthorized or automatic charges to push for cancellation or refunds.
- Escalate to supervisors or higher management: If initial customer service representatives are unhelpful, ask to speak to a manager.
- Beware of bundled or automatic renewals: Watch for hidden sign-ups in bundle deals and be proactive in cancelling them separately.
- Warn others publicly: Share your experience on forums to attract company attention and pressure them to resolve issues.
- Keep detailed records: Save all correspondence, receipts, and cancellation requests as evidence if disputes arise.
Codify Customer Service Info
If you need assistance, here's how you can get in touch with Codify's support team.
Cancel Codify Script
Script
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Dear Codify Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to personal circumstances, I find that I am unable to utilize the service effectively at this time.
I appreciate the value your platform offers, but I believe it's best to discontinue my membership for now. Please confirm the cancellation and any necessary steps I need to follow.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
Codify subscriptions at aapc.com are not refundable. You may cancel your subscription or free trial by contacting AAPC via phone, live chat, or email. To avoid being charged for the next term, ensure you submit your cancellation request at least two business days before the subscription or free trial end date.
To cancel your Codify subscription from AAPC, you do not necessarily need your password as you can terminate the subscription by contacting AAPC via phone, live chat, or email. There isn't a specific indication that password authentication is required for cancellation through these channels. However, if you want to log into your account and manage the subscription yourself, you would need your password. If you need to reset your password, you can do so here: https://www.aapc.com/resetpassword.aspx?id=+h0use/Mcj8=&exp=w/bimJ6JqXCFtbHgFO7/bOL2CHmdxzLs&enc=true
- High cost of membership and subscription fees feels excessive when combined with other costs like CEUs and exam fees.
- Perception of AAPC as a predatory or money-grabbing organization pushing fees without sufficient value.
- Membership required to maintain certification even if not actively working as a coder, which users see as unfair or blackmail.
- Employers not covering membership fees, causing financial burden on individuals.
- Poor communication and customer service, including delays and ordering issues.
- Inadequate or low quality training materials and exam preparation, leading to dissatisfaction with the products.
- Content seen as irrelevant or outdated, focusing on unnecessary memorization rather than practical skills.
- Non-refundable subscription policy, leading to frustration when users want to cancel.
- Feeling that membership fees do not guarantee job placement or sufficient benefits.
- General resentment about needing to pay ongoing fees to keep credentials active.
Codify by AAPC subscription fees are paid in advance and are non-refundable, so if you cancel, you still have access until the prepaid term ends but won't get any refund. To avoid being charged for the next term, cancellation must be requested at least two business days before the current subscription or free trial ends. There are no explicit contracts or early-cancellation fees, but free trials are limited and you must carefully cancel before the trial period ends to avoid automatic charges.
Before cancelling your Codify subscription from AAPC, you should know that the subscription is not refundable, and to avoid further charges, you need to cancel at least two business days before your subscription or free trial ends by contacting AAPC via phone, live chat, or email. Upon cancellation, you will lose access to key Codify features including advanced code search across CPT®, HCPCS Level II, ICD-9-CM, and ICD-10-CM codes, as well as useful tools like CPT® to HCPCS crosswalk and CPT® to ICD cross-references that help identify mismatched codes for accurate reimbursement. Keep in mind that any fees paid for the subscription term are non-refundable, so plan your cancellation timing carefully. For more details, you can refer to the official cancellation and refund policy on the AAPC website.
- Full Name associated with the subscription or membership
- Registered Email Address used for your AAPC Codify account
- Membership or Account Number (if available)
- Phone Number linked to your account (optional but may help verification)
- Last 4 Digits of Credit Card on File (if payment verification is needed)
- Subscription or Membership Type (e.g., Codify, other tools/services by AAPC)
- Reason for Cancellation (optional, but may be requested)
- Date You Wish Cancellation to Take Effect (make cancellation request at least two business days prior to renewal or term end)
- Written Request for Cancellation (submitted via phone, email, or live chat to AAPC)
We've actually written a step by step guide on how to get a refund from Codify. Check it out!
The Easiest Way to Cancel Codify
If you’re frustrated trying to cancel your subscription, membership, or bill from Codify—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Codify?
AAPC Codify charge statement descriptors could include: CODIFY, AAPC CODIFY, CODIFY BY AAPC, AAPC CODIFY SERVICE, CODIFY CHARGE, CODIFY PAYMENT.
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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