Comwave Business offers a variety of communication and internet services for businesses, including cloud phone systems, Microsoft Teams phone solutions, SIP trunking, call center services, cloud fax, business internet, and network security. They typically bill their customers monthly with recurring charges for the services subscribed. If you see a bill from Comwave Business, it’s likely for one or more of these communication or internet services you use to keep your business connected. They use pre-authorized payments and send invoices regularly to manage the subscriptions.
Difficulty
12345
678910
Easy
Medium
Very Hard
Cancellation requires written notice and is subject to strict early termination fees and conditions that make the process complicated and potentially costly, especially if within a contract term. Customers must navigate contract terms, returns, and a 60-day notification period, which can be challenging and time-consuming.
Estimated Time
On average, it takes
10 minutes
00
00
minutes to cancel a Comwave Business Services subscription.
How to Cancel Comwave Business Services: Step by Step
If you purchased through Comwave.net directly:
- Login to your Comwave account on the website.
- Navigate to the subscription management section.
- Find the subscription you wish to cancel.
- Select the cancellation option.
- Confirm the cancellation request as prompted.
If you purchased through a phone number:
- Call Comwave Customer Service at the provided number.
- Request cancellation at least 30 days before your contract expiration.
- Provide any necessary verification information to verify your identity.
- Confirm your cancellation request with the representative.
If you purchased through a third party:
- Contact the third party vendor directly.
- Follow their specific instructions for cancellation, as Comwave cannot process third-party requests.
Tips & Tricks for Canceling Comwave Business Services
- Prepare for long hold times: Users report waiting over 3 hours to reach a live agent to cancel.
- Accept cancellation fees: Typically, you must pay a cancellation fee around $200; free cancellation is unlikely.
- Consider canceling the credit card used for payment before canceling the service: Some users suggest this tactic to avoid ongoing charges.
- Be aware of porting and equipment return fees: Porting out your number costs $50, plus returning equipment can add a $25 restocking fee and shipping costs.
- Cancellation of TV service may be easier: Returning the box with a small postal fee; no cancellation fee reported for TV.
- Monitor unexpected charges: Users report surprise fees and refund delays after cancellation attempts.
- Avoid stopping payments via bank without proper communication: This can cause NSF fees and negative credit reports.
Comwave Business Services Customer Service Info
If you need assistance, here's how you can get in touch with Comwave Business Services's support team.
Cancel Comwave Business Services Script
Script
Copy
Dear Comwave Customer Service,
I would like to request the cancellation of my subscription with Comwave. Due to recent changes in my business needs, I no longer require the services. Please confirm the cancellation at your earliest convenience and ensure that no further charges will be applied to my account.
Thank you for your assistance in this matter.
Best regards,
Frequently Asked Questions
Comwave Business Services allows customers to cancel without charge within three business days of signing a Service Order, provided no installation or orders have commenced. Early termination after this period incurs fees equal to 100% of the contract for each service, including underlying services, renewal terms, disconnection fees, and labor charges. Additionally, migrating, porting, or canceling the primary phone number triggers an early cancellation fee on the entire account.
To cancel your Comwave Business Services subscription, you typically need to contact their support team either by submitting a support ticket or calling their phone support. While it is not explicitly stated that a password is required for cancellation, having account access or details might be necessary for verification. If you need to reset your password to access the account, you can visit the password reset page here: https://myaccount.comwave.net/toForgetPwd. Calling their support at 1-866-500-4107 can help expedite cancellation if it's urgent.
- Long contracts of 3 years often without clear consent or understanding.
- Hefty cancellation fees, e.g. paying for remaining months or fees for porting numbers.
- Inadequate customer service that misleads about contract terms and denies proper cancellation.
- Delays or refusal of refunds for cancelled services.
- Service quality issues such as internet outages, unreliable home phone service, calls dropping, poor voice quality, and app malfunctions.
- Compatibility problems with devices and alarms.
- Hidden fees and overcharging related to cancellations, number porting, and monthly billing.
- Resistance to cancellation requests with billing continuing despite requests.
- Poor handling of complaints and neglect in addressing customer issues.
- Misleading contract information leading to regret and warnings from customers.
- Difficulty ending service without incurring high costs.
- Deceptive practices leading to negative customer experiences and advice to avoid the company.
Comwave Business Services typically includes contracts with set terms, and if you cancel before the end of your contract term, you will likely face early cancellation fees that can be quite substantial. The fees can equal 100% of the remaining contract amount, including disconnection and labor charges, making it costly to cancel prematurely. Be aware that these lock-in periods and fees are common, so you generally cannot cancel your membership, subscription, or bill anytime without such penalties.
Before cancelling a subscription or membership with Comwave Business Services, be aware that cancellation takes effect once Comwave receives your notice, but charges will continue until the cancellation date you specify or the date they process your request. If you are on a Term Service and cancel before the term ends, you may incur an early cancellation fee. Cancelling an add-on service will take effect on the next billing date, and recurring charges continue during any service suspension. Lastly, transferring services to another provider is treated as cancellation and could trigger early termination fees. Always call Comwave to cancel, and remember that some terms and conditions continue to apply even after cancellation.
- Account number associated with the Comwave Business Services subscription
- Business name (as registered with Comwave)
- Service address and/or billing address
- Contact information for the authorized representative (name, phone number, email)
- Date of requested cancellation
- Written notice of intent to cancel, submitted in writing (as required by Comwave)
- Signature of authorized representative (if submitting a letter or official document)
- Reason for cancellation (if required or relevant)
- Reference to any contract or agreement numbers (if available)
- Confirmation that the authorized person has the authority to terminate the account
We've actually written a step by step guide on how to get a refund from Comwave Business Services. Check it out!
The Easiest Way to Cancel Comwave Business Services
If you’re frustrated trying to cancel your subscription, membership, or bill from Comwave Business Services—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Comwave Business Services?
COMWAVE BUSINESS, COMWAVE TEL, COMWAVE INTERNET, COMWAVE VOIP, COMWAVE PAYMENT, COMWAVE SERVICE, COMWAVE HQ, COMWAVE TECH, COMWAVE BILLING
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
