Consumer Reports offers a service where you can access trusted reviews and ratings on over 10,000 products like appliances, cars, and electronics. They also provide helpful tools like safety alerts and tips for saving money on cars. To use their service, you can subscribe digitally for $10 a month or $39 a year, or get a package that includes both digital access and the magazine for $59 a year. Some people might be billed by them because they signed up for these subscriptions to get the reviews and tools Consumer Reports offers.
Difficulty
12345
678910
Easy
Medium
Very Hard
The cancellation process for Consumer Reports subscriptions requires logging into the 'Account Settings' page and following clear steps to cancel the membership. Additionally, there is an option to cancel by phone or mail, making it relatively straightforward though it requires account details and some navigation.
Estimated Time
On average, it takes
5 minutes
00
00
minutes to cancel a Consumer Reports subscription.
How to Cancel Consumer Reports: Step by Step
If you purchased through the Consumer Reports website:
- Sign in to your Consumer Reports account at consumerreports.org.
- Navigate to the “My CR” account settings.
- Select the option for membership cancellation.
- Follow the prompts to confirm your cancellation.
If you purchased through customer service:
- Dial 1-800-333-0663 to reach Consumer Reports customer service.
- Request membership cancellation from the representative.
- Provide any required information to verify your identity.
- Follow their instructions to complete the cancellation process.
Tips & Tricks for Canceling Consumer Reports
- Start cancellation requests through email or chat to create a written record, making it harder for the company to deny your request later.
- Be firm and polite but persistent, repeating your intention clearly and refusing transfer to retention unless you want to negotiate a better deal.
- Escalate the issue by asking to speak to supervisors or managers if initial agents are unhelpful.
- Initiate cancellation well before the next billing cycle to avoid unwanted charges and have time to resolve issues if delays occur.
- Reference previous cancellation attempts in your communications to show you are serious and have tried before.
- Use language such as “Please confirm cancellation and no further charges will be applied” to ensure there is clear proof of your request.
- Document every interaction including date, time, and names of representatives spoken to.
- If phone cancellation is required, call early in the day to avoid wait times and get issues resolved faster.
- Leverage threat of chargeback with your bank only if all else fails and cancellation is being withheld.
- Unsubscribe directly through your bank or credit card if the company is unresponsive, but be aware this may lead to complications and loss of service.
Consumer Reports Customer Service Info
If you need assistance, here's how you can get in touch with Consumer Reports's support team.
Cancel Consumer Reports Script
Script
Copy
Dear Consumer Reports Team,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription. Due to recent changes in my personal finances, I find it necessary to reevaluate my expenses.
I appreciate the valuable information and services provided by Consumer Reports but must prioritize my current financial situation. Please confirm the cancellation of my subscription and ensure that no additional charges are applied to my account.
Thank you for your understanding and assistance in this matter.
Best regards,
Frequently Asked Questions
Consumer Reports' cancellation policy varies by membership type: For Digital or All Access Memberships, cancel within 30 days for a refund minus $10, with access terminated at month-end; after 30 days, no refunds are issued but access remains for the paid term and no further charges occur. For Print Memberships, cancellations result in a pro rata refund for issues not yet mailed. Automatic renewals can be turned off anytime, and there are no cancellation fees.
To cancel a Consumer Reports subscription, you generally need to sign in to your account, which requires your username and password. For digital memberships, you can cancel via the Account Settings page at https://secure.consumerreports.org/ec/account/overview after logging in. If you forget your password, you can reset it here: https://secure.consumerreports.org/ec/account/forgot-password. Alternatively, you can cancel by calling Consumer Reports Member Services at 1-800-333-0663 during their weekday and Saturday business hours, and phone cancellation does not necessarily require a password.
- Unmet value: Customers feel they are not getting good value from the product or service.
- Financial reasons: Budget constraints or wanting to save money are common motivations.
- Lack of use: Subscribers often cancel because they are not using the service enough.
- Payment issues: Failed payments or inconvenient payment processes drive cancellations.
- Difficulty in managing subscription: Inability to easily pause, downgrade, or upgrade subscriptions frustrates users.
- Product or service problems: Users experience bugs, lack of updates, or performance issues.
- Complex cancellation processes: Lengthy or complicated steps to cancel discourage continuation.
- Trial period expiry: Consumers sign up for introductory discounts and cancel once the trial ends.
- Reduced need: Customers no longer need the product or service.
- Manipulative practices: Presence of hidden fees, 'dark patterns,' or difficult customer service during cancellation.
Consumer Reports allows canceling memberships or subscriptions at any time without locking you into contracts or early cancellation fees. However, when you cancel, you are not entitled to any refund or credit for the remaining time of your subscription. Be aware that there may be no prorated refunds, so if you cancel partway through your subscription period, you will not get any money back for unused time. This policy is straightforward and does not involve tricky gimmicks or lock-ins, but you should plan accordingly since cancellation won't result in a refund.
Before cancelling a Consumer Reports subscription or membership, know that if you cancel a Digital or All Access Membership within 30 days of your order or renewal, you may get a refund minus $10 and access ends at the end of the month. Cancelling after 30 days means no refund, but digital access stays active through one year from purchase. For Print membership, cancellation gives a pro rata refund for issues not yet mailed, but print does not automatically include digital ratings and reviews access; upgrading to All Access is needed for that. You will lose access to exclusive deals, Favorites feature, Best Time to Buy products, Recall & Safety Alerts, and the TV Screen Optimizer once your subscription ends.
- First and Last Name
- Email Address associated with the account
- Username (if applicable)
- Password (to log in to the account)
- Phone Number (associated with the account)
- Billing Address, including City, State/Province/Region, ZIP/Postal Code, and Country
- Account Number (especially for print memberships)
- Last 4 digits of the payment card
- Date of last charge
- Amount of last charge
- Reason for cancellation (may be requested)
- Access to your Consumer Reports account online (for digital/online cancellations)
We've actually written a step by step guide on how to get a refund from Consumer Reports. Check it out!
The Easiest Way to Cancel Consumer Reports
If you’re frustrated trying to cancel your subscription, membership, or bill from Consumer Reports—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Consumer Reports?
CONSUMER REPORTS, CONSUMER RPTS, CONSUMR RPTS, CR SUBSCRIPTION, CR MEMBERSHIP
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
