CPAP.com offers a service where they deliver fresh CPAP supplies like mask cushions, filters, and tubing on a regular schedule, helping you save 10% on each order with free shipping and rewards points. You can easily manage your subscription online by adjusting, pausing, or canceling it anytime, which makes keeping up with your sleep therapy hassle-free. They also provide CPAP machines, masks, accessories, and even prescription renewal services. So, if you're getting billed by CPAP.com, it's likely for a subscription that automatically sends your CPAP supplies to keep you all set for good sleep health.
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Cancellation can be done online easily through the user's account under 'My Account > Subscriptions' or by contacting customer service. There are no complex barriers or required procedures disclosed, making it a relatively simple process.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a Cpap subscription.
How to Cancel Cpap: Step by Step
If you purchased through cpap.com:
- Log in to your account on cpap.com.
- Navigate to My Account.
- Click on Subscriptions to see all active subscriptions.
- Find the subscription you wish to cancel.
- Click on the appropriate option to cancel or pause the subscription.
- Confirm your cancellation or pause request as prompted.
- Check your email for a confirmation of the cancellation.
Tips & Tricks for Canceling Cpap
- Cancel the card attached to autopay but be cautious as this can affect your credit score negatively; better to contact your credit card issuer for help instead.
- Send a written notice demanding cancellation effective immediately and copy your credit card company to challenge continued charges.
- Call to cancel multiple times if needed and keep detailed notes of dates, times, and representative names.
- Avoid relying on website instructions alone as reps might refuse to cancel automatically.
- Consider stopping payment via bank or card, but be aware of potential collection risks.
- Buy supplies independently online to avoid ongoing subscriptions and inflated costs, especially from DMEs.
- Escalate to supervisors or dispute charges with your bank if first-line reps refuse cancellation.
- Be firm in your language and state cancellation is your legal right, emphasizing you will dispute any further unauthorized charges.
- Time your cancellation requests to just before the billing cycle or contract renewal to avoid additional billing.
- Check if contract terms include "rent-to-own" or extended payment periods and plan cancellation accordingly.
Cpap Customer Service Info
If you need assistance, here's how you can get in touch with Cpap's support team.
Cancel Cpap Script
Script
Copy
Dear CPAP Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to unforeseen circumstances, I am unable to continue utilizing the service and need to stop my membership at this time.
I appreciate your assistance in processing this cancellation promptly. Thank you for your understanding.
Best regards,
Frequently Asked Questions
Cpap.com's subscription policy allows users to pause or cancel their subscription anytime by notifying them before the renewal date. Subscriptions auto-renew according to the schedule unless paused or canceled, and fees are charged using the payment method on file. Users can manage subscriptions through their account, and any changes or cancellations must be done before the renewal to avoid auto-continuation.
To cancel your subscription with CPAP.com, you do need to log into your account, which requires your password. There is no indication that cancellations can be done via phone or chat without authentication. If you have forgotten your password, you can reset it at this URL: https://www.cpap.com/account/login by clicking the "Forgot your password?" link. This ensures your account security when managing or canceling your subscription.
- Device malfunction or defect leading to dissatisfaction or medical concerns
- Long wait times for replacement or repair of equipment
- Lack of proactive communication from the company about orders or repairs
- Desire for refunds due to poor customer service or unresolved issues
- Inventory shortages causing pauses or delays in subscription fulfillment
- Non-refundable nature of personal CPAP equipment leading to frustration when unable to return used products
- Shipping costs not covered for returning merchandise or expedited shipping fees
- Automatic renewals without explicit consent leading to cancellations
- Changes in medical condition or termination of CPAP therapy need
- Administrative fees upon cancellation reducing refund amounts
At cpap.com, there are no contracts, lock-ins, or early cancellation fees for subscriptions. You can cancel, pause, or modify your subscription at any time through your account without penalty. The main catch to be aware of is that subscriptions renew automatically unless you actively cancel before the renewal date, so you need to be proactive to avoid unwanted charges. Overall, the service offers flexible subscription management with no hidden commitments.
Before cancelling a subscription with CPAP.com, be aware that you will lose access to subscription benefits such as product discounts on renewal, free ground shipping, and the convenience of controlling subscription frequency (pausing or editing anytime). Your subscription will automatically renew based on the schedule until you cancel, so you must cancel or pause before the renewal date to avoid additional charges. Note that subscription fees are fixed during the initial term but may change at renewal with notice, and shipping fees apply for options other than ground shipping. Once cancelled, you will no longer receive automatic shipments or discounts and must manually order products if needed in the future.
- CPAP.com account login details (username/email and password)
- Access to My Account > Subscriptions section online
- Subscription or order number (if contacting customer support)
- Personal identification information (such as your name and billing details on account)
- Contact information (email associated with the account and phone number, if needed)
- Payment method details (may be referenced for verification)
- Confirmation of cancellation request (clear intent to cancel, pause, or modify subscription)
- Customer support contact (if canceling via phone/email: 1-800-356-5221 or support@cpap.com)
We've actually written a step by step guide on how to get a refund from Cpap. Check it out!
The Easiest Way to Cancel Cpap
If you’re frustrated trying to cancel your subscription, membership, or bill from Cpap—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Cpap?
CPAP.COM, CPAPCOM, CPAPCOM-TWN, CPAPCOM-USA, CPAPCOM*ONLINE, CPAPCOM*ORDERS, CPAPCOM*SALES
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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