CVS is a pharmacy and retail company that offers a variety of services, including filling prescriptions and managing insurance coverage for medications. They accept most prescription insurance and typically charge customers only copayments or deductibles required by their insurance. CVS also offers an ExtraCare Plus subscription membership, which provides special benefits and discounts, billed automatically to your payment method on file unless you cancel it ahead of renewal. People might see charges from CVS for prescription payments, automatic membership fees, or other pharmacy services.
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Cancelling a CVS CarePass subscription is relatively straightforward with multiple methods available: phone, online, and in-store. The process requires basic account verification and confirmation, and no fees are charged for cancellation, making it easy but not the simplest compared to one-click cancellations on some platforms.
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minutes to cancel a CVS subscription.
How to Cancel CVS: Step by Step
If you purchased through Phone:
- Call CVS CarePass Customer Support at +1-917-695-6866.
- Verify your identity by providing your full name, phone/email associated, and CVS ExtraCare card number.
- Request to cancel your membership during the call.
If you purchased through the CVS Website:
- Log in to your account at www.cvs.com.
- Navigate to the "CarePass" section.
- Select "Cancel Membership".
- Confirm your cancellation when prompted.
If you purchased at a CVS Store:
- Visit a CVS Pharmacy.
- Go to the register and request to cancel your CarePass membership.
- Provide your CVS ExtraCare card or phone number linked to your account.
- Ask for a printout or email confirmation of the cancellation.
Tips & Tricks for Canceling CVS
- Call between 9 AM and 5 PM CDT for best chances of reaching a helpful representative.
- Use the phone number 1-800-SHOPCVS (1-800-746-7287) and say "carepass" as the reason for calling to navigate quickly.
- Select option 1 to manage CarePass membership, then option 1 to cancel, and be prepared to follow up by emailing carepassupdate@cvshealth.com as instructed.
- If offered, press 0 to speak directly to an agent who can cancel for you without further steps.
- Have your membership details ready, but if verification is problematic (e.g., no email on file), asking staff in-store to provide account info may help bypass phone verification issues.
- When cancelling online, use the link provided in the welcome email or visit cvs.com/carepass/managecarepass. There is also a specific cancellation page at cvs.com/carepass/cancelplan.
- Use the CVS CarePass App for a quick cancellation method, which some users report takes under 30 seconds.
- Some users have reported the website can loop or fail to show a cancellation page for ExtraCare Plus, so phone support or app cancellation can be more effective.
- If charges continue despite cancellation, dispute the charges with your credit card company and provide evidence of cancellation emails or confirmations.
- Keep records of all cancellation attempts and correspondence to strengthen your case if escalation is needed.
- Persist with escalation if initial calls fail, and consider visiting a CVS store in person for direct help with account verification and cancellation.
CVS Customer Service Info
If you need assistance, here's how you can get in touch with CVS's support team.
Cancel CVS Script
Script
Copy
Dear CVS Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my CVS subscription due to personal budget constraints. I appreciate the service provided, but I need to prioritize my financial commitments at this time.
Please confirm the cancellation and any necessary steps I need to take on my end. Thank you for your assistance.
Best regards,
Frequently Asked Questions
CVS CarePass membership auto-renews monthly or yearly depending on the plan, and must be canceled before the trial ends to avoid charges. Cancellation can be done anytime without fees or penalties via phone, online, or in-store, but there are no prorated or partial refunds after billing. Benefits remain active until the end of the billing period, and rewards stop post-cancellation; unused rewards may expire. Members are advised to get written confirmation of cancellation and verify no further charges on their payment method.
To cancel your CVS Pharmacy CarePass subscription online, you do need your account password to log in. If you don't remember your password, you can reset it at CVS.com using this link: https://www.cvs.com/account/resetpassword. However, if you prefer not to use your password, you can also cancel your subscription by calling CVS customer care or sending a cancellation email from your registered email to carepassupdate@cvshealth.com. This provides you with alternative options that do not require a password.
- Not Using the Benefits - Members cancel when they realize they are not taking advantage of the perks provided.
- Budgeting and Expense Reduction - People often cancel memberships to save money or reduce monthly expenses.
- Trial Expired Without Intent to Continue - Some cancel after the trial period because they don’t see enough value to pay.
- Switching Pharmacies - Customers may switch to a different provider and discontinue CVS memberships.
- Confusion or Unwanted Enrollment - Some cancel due to misunderstanding how the membership works or if they were enrolled without realizing it.
- Less Frequent Visits - Reduced visits to CVS stores or pharmacies can lead to canceling subscriptions like ExtraCare Pass.
CVS memberships such as ExtraCare Plus cannot be canceled in store and must be canceled at least three days before the renewal date to avoid automatic renewal and charges. There are no early cancellation fees, but once a recurring charge is processed, no refunds are given. Also, if you are on a discounted trial, you must cancel at least three days before the trial expires or you will be charged the full price. Benefits continue only until the effective cancellation date, and CVS may suspend or terminate memberships at their discretion without refunds if terms are violated.
Before cancelling a CVS ExtraCare Plus membership, keep in mind that you cannot cancel in-store; cancellation must be done online or by calling CVS. You need to cancel at least three days before the renewal date to avoid an automatic charge, and no refunds are provided once a payment is processed. After cancellation, ExtraCare Plus benefits are accessible only until the effective cancellation date—meaning you will lose access to your membership discounts and offers immediately thereafter. CVS also reserves the right to suspend or terminate memberships at their discretion without refund if terms are violated.
- Full name associated with the membership
- CVS ExtraCare number or membership/account number
- Email address linked to the account
- Phone number linked to the account
- Last 4 digits of the payment method (may be needed for phone cancellations or verification)
- Login details (email and password, required if cancelling online)
- ZIP code provided during sign-up (may be asked for verification)
We've actually written a step by step guide on how to get a refund from CVS. Check it out!
The Easiest Way to Cancel CVS
If you’re frustrated trying to cancel your subscription, membership, or bill from CVS—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to CVS?
CASH ADDED - CVS PHARMACY, POINT OF SALE WITHDRAWAL CVS / CAREPASS, Caremark Mail Mail Order PPD ID: 1953382344, Direct Debit: Caremark Mail, Mail Order, Caremark Mail Mail Order \WEB ACH Debit
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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