CVS Pharmacy offers convenient prescription services like transferring and refilling prescriptions, managing automatic refills on a set schedule, and even same-day delivery. They also have programs like ExtraCare where you can earn rewards and save money on prescriptions and vaccinations. When it comes to billing, they accept most prescription insurance and will only charge you the copay or deductible required by your plan; if your insurance isn't covered, they may bill you directly. You might see charges from CVS Pharmacy if you're paying for prescriptions, membership programs like ExtraCare Plus, or other health services like vaccinations.
Cancelling a CVS CarePass membership can be done relatively easily online through the user's account or by phone. The process requires some account details but is straightforward with clear instructions and multiple cancellation methods available, making it not very difficult but requiring moderate effort due to the need for contacting customer service if issues arise.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a CVS Pharmacy subscription.
How to Cancel CVS Pharmacy: Step by Step
If you purchased through CVS.com:
Visit the CVS ExtraCare Plus cancellation page at this link.
Select your reason for cancellation.
Complete the required fields to confirm your cancellation request.
Submit your cancellation request.
If you purchased through the CVS app:
Open the CVS app on your device.
Log in to your account using your credentials.
Navigate to the "Account" section.
Select "Memberships" or "Subscriptions" to view your ExtraCare Plus membership.
Follow the prompts to cancel your membership.
How to Contact CVS Pharmacy
If you need assistance, here's how you can get in touch with CVS Pharmacy's support team.
Savings over 5 years from cancelling your $15/month subscription
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Get help with your refund
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Tips and Tricks for Getting a CVS Pharmacy Refund
Use the CVS website https://www.cvs.com/carepass/managecarepass with the email linked to your ExtraCare card and the last 4 digits of that card to cancel online.
Call CVS customer service at 1-800-SHOPCVS (1-800-746-7287) or 1-833-320-2273, hold for English, say "carepass," then follow prompts to cancel or press zero to speak to an agent for direct cancellation help.
Best time to call is between 9 AM and 5 PM Central Time for better cancellation success and shorter hold times.
Be prepared to verify your identity with full name, phone number, or billing information when speaking to agents.
If online or phone cancellation fails, contact your bank to stop recurring charges.
Visit a pharmacy to ask a cashier or manager to bring up your account info to get the necessary data (email and last 4 digits) for online cancellation.
Persist through website loops or errors often reported online—don't give up on multiple attempts on the cancellation page.
Use clear language when calling: say "carepass cancellation request" firmly but politely, and ask for confirmation or email confirmation.
If escalations are needed, request to speak to a supervisor or mention considering blocking charges through your bank to prompt action.
Keep all confirmation emails or screenshots as proof of cancellation in case of future disputes.
Cancel at least a few days before the next billing cycle to avoid renewed charges, some users suggest cancelling a month before annual renewals.
Why Do People Request Refunds from CVS Pharmacy
Product defects or damage
Wrong or incorrect orders
Opened or used products, especially CVS Brand and beauty products with satisfaction guarantees
Change of mind
Expired or soon-to-expire products
Product not as described, differences from online description
Prescription issues, such as errors or problems with prescription orders
Shipping or delivery problems, including delayed, lost, or incorrect shipments
Receipt or proof of purchase issues, like lack of receipt affecting refund type
Health and safety restrictions, limiting refundability on certain personal care or health items
Return limitations on special order items, like motorized scooters or footwear
Deceased subscriber accounts, especially for subscriptions like CVS CarePass
Less frequent visits to CVS, leading to cancellation of subscriptions like ExtraCare Pass
CVS Pharmacy Refund Script
Script
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Dear CVS Pharmacy, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
CVS Pharmacy Refund Policy
CVS Pharmacy's ExtraCare Plus membership must be canceled online or by calling 1-800-SHOP CVS at least three days before the renewal date to avoid automatic renewal and charges. Memberships cannot be canceled in-store, and no refunds are provided after recurring charges, except for annual members transferring to a sponsor's membership, who may receive a prorated refund. CVS reserves the right to suspend or terminate memberships without refund if terms are violated or privileges abused, and may also modify or terminate the program with notice.
The Easiest Way to Get a CVS Pharmacy Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from CVS Pharmacy—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
CVS Pharmacy's subscription service, like CVS CarePass, allows you to cancel your membership at any time by logging into your account and confirming cancellation. However, be aware that cancelling results in immediate loss of perks and any unused ExtraBucks Rewards, with no refunds for the remaining subscription period. There are no early cancellation fees or lock-in contracts, but memberships automatically renew unless cancelled at least three days before the renewal date to avoid being charged again.
Product defects or damage
Wrong or incorrect orders
Opened or used products, especially CVS Brand and beauty products with satisfaction guarantees
Change of mind
Expired or soon-to-expire products
Product not as described, differences from online description
Prescription issues, such as errors or problems with prescription orders
Shipping or delivery problems, including delayed, lost, or incorrect shipments
Receipt or proof of purchase issues, like lack of receipt affecting refund type
Health and safety restrictions, limiting refundability on certain personal care or health items
Return limitations on special order items, like motorized scooters or footwear
Deceased subscriber accounts, especially for subscriptions like CVS CarePass
Less frequent visits to CVS, leading to cancellation of subscriptions like ExtraCare Pass
Full name associated with the account
CVS ExtraCare or CarePass membership number
Email address and phone number linked to the account
Last 4 digits of the payment method on file
Billing address (may be requested for account verification)
Any login details (if cancelling online)
Reason for cancellation (may be requested but not always required)
Confirmation of identity (potential security questions)
Before cancelling a CVS Pharmacy subscription or membership, like ExtraCare Plus or CarePass, here are key things to know: When you cancel an ExtraCare Plus membership, you must do so at least three days before renewal to avoid automatic charges, and no refunds are provided after fees are processed. Benefits of ExtraCare Plus are available until the cancellation effective date. For CarePass, which offers perks like free prescription delivery, monthly $10 rewards, and member discounts, these benefits continue only until the end of the current billing period after cancellation. Unused CarePass rewards may expire once cancelled, and there are generally no prorated refunds. Cancellation is done online or by phone, and it's important to get written confirmation of your cancellation to ensure charges stop. Your CVS ExtraCare account will remain active even if CarePass perks end. Make sure to check recent charges on your bank statements after cancelling.
CVS Pharmacy's ExtraCare Plus membership must be canceled online or by calling 1-800-SHOP CVS at least three days before the renewal date to avoid automatic renewal and charges. Memberships cannot be canceled in-store, and no refunds are provided after recurring charges, except for annual members transferring to a sponsor's membership, who may receive a prorated refund. CVS reserves the right to suspend or terminate memberships without refund if terms are violated or privileges abused, and may also modify or terminate the program with notice.
To cancel your CVS Pharmacy CarePass subscription online, you do need your account password to log in. If you don't remember your password, you can reset it on CVS.com. Alternatively, you can cancel by calling CVS customer care at 1-833-320-CARE or by sending a cancellation email from your registered email to carepassupdate@cvshealth.com without needing your password. Here's the password reset link for your convenience: https://www.cvs.com/retail/login/forgot-password
We've actually written a step by step guide on how to get a refund from CVS Pharmacy. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your CVS Pharmacy subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your CVS Pharmacy account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel CVS Pharmacy online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
CASH ADDED - CVS PHARMACY POINT OF SALE WITHDRAWAL CVS / CAREPASS
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vary depending on specific circumstances.
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We'll cancel them for you and even try to get you a refund
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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