Dating.com is an online dating site where you can try the service for free, but to communicate with others, you need to buy credits. Credits are used for chatting, sending emails, making video calls, and buying virtual gifts. There are different credit packages available, ranging from about $20 to $300, and the mobile app has a premium membership costing around $10 per month. So if you see a bill from them, it’s likely for credits you purchased to use these premium features and connect with other members.
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The cancellation process involves navigating account settings, locating a 'Manage Account' section, and following prompts to cancel. The steps are straightforward and supported by on-screen guidance, but it requires user navigation and confirmation, making it relatively easy but not completely seamless.
Estimated Time
On average, it takes
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minutes to cancel a Dating subscription.
How to Cancel Dating: Step by Step
If you purchased through Dating.com:
- Navigate to Account Settings
- Once logged in, look for the Menu section (button “≡”) and select “Settings”.
- Locate the Manage Account Section
- In your account settings, find the section labeled “Manage Account”. Click on the “Go here” hyperlink.
- Cancel Your Subscription
- Look for an option that says “Cancel Subscription” and follow the on-screen prompts to cancel your subscription, including confirming the decision by specifying the reason for the cancellation.
- Additional Considerations
- If you encounter issues, contact customer support for assistance via Live Support or email.
- Cancellation Effect
- Your membership will be cancelled effective from the next subscription month following your request, and fees for the previous membership or used credits will not be refunded.
If you purchased through Apple:
- Open Settings
- Open the Settings app on your device.
- Select Your Name
- Tap your name at the top of the Settings menu.
- Tap Subscriptions
- Select "Subscriptions" from the menu.
- Select Dating.com Subscription
- Find and tap on “Dating.com” from the list of subscriptions.
- Tap Cancel Subscription
- Click “Cancel Subscription” and follow any on-screen instructions to confirm your cancellation.
If you purchased through Google Play:
- Open Google Play Store
- On your Android device, open the Google Play Store app.
- Go to Subscriptions
- Tap on your profile icon in the top bar.
- Select “Payments & subscriptions” then “Subscriptions”.
- Select Dating.com Subscription
- Find and tap on the Dating.com subscription you want to cancel.
- Tap Cancel Subscription
- Click “Cancel subscription” and follow the instructions to confirm your cancellation.
Tips & Tricks for Canceling Dating
- Immediately cancel subscriptions through app store portals (Apple/Google Play) to avoid ongoing charges even if you still have access during the billing period.
- Use clear, firm language like "I want to cancel my subscription" repeatedly without engaging in retention or negotiation attempts.
- Escalate by reporting a problem or requesting cancellation through linked "report problem" or "billing dispute" features in app stores or payment platforms.
- Be persistent with customer support, and keep calls or messages focused solely on cancellation, refusing to discuss reasons or offers to stay.
- Timing matters: Cancel well before the next billing date to ensure the cancellation is processed and avoid automatic renewals.
- If possible, request refunds within trial periods or shortly after cancellation by citing financial reasons or lack of use.
- In cases where phone support is required, prepare to repeat your cancellation intent firmly and briefly, ignoring retention scripts.
- If forced to send written notice, use certified mail with a clear cancellation statement and keep proof of delivery.
- Do not give in to pressure or attempts to persuade you to continue; keep replies minimal and direct.
- Some users have found success in cancelling by claiming issues with the app or financial hardship to strengthen their case.
Dating Customer Service Info
If you need assistance, here's how you can get in touch with Dating's support team.
Cancel Dating Script
Script
Copy
Dear Dating.com Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to personal reasons, I am no longer able to continue my membership.
I would appreciate your assistance in processing this cancellation promptly and ensuring that no further billing occurs. Thank you for your understanding and support.
Best regards,
Frequently Asked Questions
Dating.com's membership subscription cancellation takes effect from the next subscription month after the cancellation request is made. Fees for the current month or used credits are not refunded, except if Dating.com terminates membership, in which case a pro rata refund is issued. To cancel or request a refund, users must follow account settings prompts or contact Live Support or support@Dating.com.
To cancel your subscription on Dating.com, you need to log into your account, which means you will need your password to access the subscription settings. If you do not remember your password, you can reset it by going to the Dating.com sign-in page and clicking the "Sign in with Email" button where you'll find the password reset option. Here is the reset password URL for your convenience: https://www.dating.com/en/ (click "Forgot password?"). This ensures you can log in to manage and cancel your subscription securely.
- Not finding compatible matches or the dating experience not meeting expectations
- Too expensive or unexpected charges on their billing statement
- Privacy concerns about personal information being shared or misused
- Technical issues like app glitches, login problems, or poor functionality
- Limited features available in the subscription preventing a good user experience
- Lack of use or losing interest in online dating altogether
- Personal lifestyle changes such as entering a relationship naturally ending the need for the service
- Automatic renewal without clear notification causing unexpected ongoing charges
- Poor customer service response when trying to resolve issues or get refunds
- Better alternatives discovered for dating services with more appealing offerings
Dating.com uses a subscription model with a monthly recurring billing that cannot be immediately canceled for a refund within the current month; cancellation only takes effect from the next subscription month. There are no early cancellation fees, but any fees for the current subscription month, including used or unused credits, will not be refunded, which can feel like a lock-in. Refunds are only issued in specific cases like fraud, poor service quality, or violations by other members, so generally, you should be aware that you can't easily stop charges mid-cycle and still get your money back.
Before cancelling a subscription on Dating.com, it's important to know that your membership will remain active until the end of the current billing cycle, after which benefits and active credits will be lost and cannot be rolled over. Any unused subscription credits expire at the end of the subscription month and won't carry over to the next. Refunds are generally not provided for unused fees unless the service terminates your membership for reasons other than violations. To cancel, you must go to Account Settings, manage your account, and confirm the cancellation reason. Customer support can assist if you encounter any issues during cancellation.
- Username and/or Account ID
- Email address associated with your account
- Signed and dated written notice stating intent to cancel (if contacting support via email)
- Access to your Dating.com account (to navigate settings if canceling online)
- Reason for cancellation (may be requested during online or support-assisted cancellation)
- Access to customer support email or Live Support (if you cannot cancel via settings)
- Knowledge of subscription or membership type (e.g., Monthly Credit Pack or Bundle)
- Billing details or payment information (may be required for verification)
We've actually written a step by step guide on how to get a refund from Dating. Check it out!
The Easiest Way to Cancel Dating
If you’re frustrated trying to cancel your subscription, membership, or bill from Dating—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Dating?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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