Deseret News offers a few subscription options for readers. For example, the Utah Bundle costs about $4.70 a week and includes local news editions, Church news, and Deseret Magazine, all delivered locally in Utah. They also have a National Bundle for $69 a year with similar content but delivered outside Utah. If you're seeing a bill from them, it's likely for one of these subscriptions that provide news, magazines, and digital access.
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The process to cancel a Deseret News subscription involves logging into the subscriber account on a dedicated portal and either managing the subscription online or contacting customer service via email or phone. The instructions are straightforward and cancellation can be completed quickly with minimal steps, leading to a low difficulty rating.
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How to Cancel Deseret News: Step by Step
If you purchased through Deseret.com:
- Go to your email client and compose a new email.
- In the recipient field, enter service@utahmediagroup.com.
- Write a subject line such as Request to Cancel Subscription.
- In the body of the email, include your full name, any relevant account information, and a clear request to cancel your subscription.
- Click Send and wait for a confirmation reply.
If you purchased through phone:
- Dial 801-204-6100 on your phone.
- Follow the automated prompts to reach subscriber services.
- Once connected to a representative, state your request to cancel your subscription.
- Provide any requested verification information, such as your name and account details.
- Ask for a confirmation number for your records.
Tips & Tricks for Canceling Deseret News
- Call customer service directly at 801-204-6100 for quicker assistance beyond online cancellation.
- Cancel during business hours to speak with a live agent who can process your request immediately.
- Keep cancellation requests simple and firm, avoiding unnecessary explanations or justifications.
- Use polite but firm language to maintain professionalism and reduce escalation.
- Resist retention offers by politely declining and reiterating your intent to cancel.
- Document every interaction including date, time, and representative’s name for follow-up if needed.
- Follow up promptly if you continue to be billed after cancellation; escalate via email or phone as needed.
- Time your cancellation to just before your next renewal date to avoid being charged for the next billing cycle.
- If cancelling via email, use a clear subject line like “Close My Account” and include important details such as full name, email, subscription type, and account info.
- If subscription was purchased through an app store or third party, cancel through those services’ subscription settings instead of directly.
Deseret News Customer Service Info
If you need assistance, here's how you can get in touch with Deseret News's support team.
Cancel Deseret News Script
Script
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Dear Deseret News Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to changes in my personal circumstances, I am unable to continue with my membership at this time. I appreciate the services you provide but believe this is the best decision for me right now.
Please confirm the cancellation at your earliest convenience. Thank you for your understanding and assistance with this matter.
Best regards,
Frequently Asked Questions
Deseret News subscription cancellation policy requires subscribers to contact their subscriber services for any changes or cancellations. You can email service@utahmediagroup.com or call 801-204-6100 for assistance with subscription cancellations or changes.
To cancel your Deseret News subscription on deseret.com, you generally need to log in to your account, which requires your password. Cancellation is managed through the account settings under 'Manage Subscription.' If you don't remember your password, you can reset it at this link: https://www.deseretbook.com/account/password-reset/. Alternatively, you can contact customer service by phone at 801-204-6100 for assistance, but having your password will make the online cancellation process smoother and quicker.
- High subscription cost: Rates increasing, unaffordable prices, or lack of funds due to events like the COVID-19 pandemic.
- Political or ideological concerns: Dissatisfaction with the publication's political stance, controversial opinion pieces, or perceived lack of balance.
- Content quality issues: Articles seen as clickbaity, non-substantive, irrelevant, or not worth paying for.
- Information overload: Too much content to read causing users to cancel due to lack of time.
- Poor customer service or user experience: Difficulty in changing or canceling subscriptions, unresponsive support, inconvenient cancellation process.
- Delivery or service problems: Missed deliveries or poor delivery service leading to dissatisfaction.
- Lack of local coverage: Replaced by content not meeting subscriber expectations.
- Subscription auto-renewals: Unexpected charges resulting from automatic renewals.
- Accumulation of unused print subscriptions: Print editions piling up unread.
Deseret News allows you to cancel your subscription at any time, but be aware that there are no refunds or credits for any unused portion of your billing period once you cancel. Subscriptions renew automatically unless canceled prior to the renewal date, and cancellation only takes effect at the end of your current billing cycle. There are no early-cancellation fees or long-term contracts, but the key pain point is that payments are fully earned upon payment with no refunds for partial periods, which means you could be paying for time you no longer want to use the service.
Before cancelling a Deseret News subscription, be aware that you will lose access to all premium content and features exclusive to subscribers. This includes full access to articles, special reports, and any subscriber-only digital content. Additionally, cancellations typically take effect at the end of the current billing cycle, so you can continue enjoying the service until then, but partial refunds are generally not provided. It's important to consider that once your subscription ends, you will not be able to access subscriber-exclusive materials unless you resubscribe.
- Full Name of the account holder
- Email Address associated with the subscription
- Account Number (if available)
- Mailing Address (including Address 1, Address 2, City, State/Province, Zip code, Country)
- Phone Number on the account
- Details about the Subscription (such as type, length, or start date)
- Payment Information (if necessary for identification)
- Reason for Cancellation (optional or if requested)
- Subject line "Close My Account" if cancelling by email
We've actually written a step by step guide on how to get a refund from Deseret News. Check it out!
The Easiest Way to Cancel Deseret News
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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