Dickson Electric provides various services including electric broadband, electrical permits & inspections, power rates, outdoor lighting, tree trimming, and more. They offer multiple billing options such as automatic bank draft, online payments via credit/debit cards or electronic checks, payment by phone, mail, or in person. They also have special plans like Easy Pay, which is a prepaid electric service, and Levelized Billing that averages your usage over 12 months to make bills more predictable. If you get a bill from them, it's likely for your electric service or one of these related services.
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The cancellation process involves filling out a simple Levelized Billing Cancellation Form online which is straightforward and quick without needing to contact customer service or navigate complex steps.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a Dickson Electric - Electric Bill subscription.
How to Cancel Dickson Electric - Electric Bill: Step by Step
If you purchased through Dickson Electric:
- Call DES Customer Service at (615) 446-9051 to discontinue electric service.
- Visit their office located at 236 Cowan Road in Dickson, Monday through Friday, 8 a.m. to 5 p.m.
If you are canceling Levelized Billing:
- Fill out the Levelized Billing Cancellation Form available on their website.
- Provide the required information including your name, account number, date, and signature.
- Submit the form to Dickson Electric via their contact details on the website.
If you are terminating a Bank Draft:
- Fill out the Termination of Bank Draft form found on their website.
- Submit the form as instructed on the website.
Tips & Tricks for Canceling Dickson Electric - Electric Bill
- Call customer service early in the day to avoid long wait times and get the attention of a live representative.
- Be firm and clear that you want to cancel your service immediately, and mention you expect a confirmation number or email as proof.
- Have your account number and personal details ready to quickly verify your identity and speed up the process.
- Use polite but assertive language, e.g. "I would like to cancel my account effective immediately and I want to make sure I am not billed further."
- Ask about any final bill or reconciliation charges and confirm the date service will officially end.
- If told you cannot cancel online, request a cancellation form via email or fax as some users have found submitting it formally expedites cancellations.
- If encountering resistance, escalate by asking to speak to a supervisor or mention intent to escalate your complaint to the state utility commission.
- Timing matters: Try to cancel before the next billing cycle to avoid being charged for the next month.
- Keep records of all calls, emails, and confirmations until your account is fully closed.
- If you're moving, mention your move-out date as reason for cancellation to strengthen your case.
- Some users have found that physically visiting the Dickson Electric office can speed up cancellation if phone or online efforts fail.
Dickson Electric - Electric Bill Customer Service Info
If you need assistance, here's how you can get in touch with Dickson Electric - Electric Bill's support team.
Cancel Dickson Electric - Electric Bill Script
Script
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Dear Dickson Electric Team,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription due to a change in my financial situation that no longer allows me to sustain the service.
I appreciate the quality of service provided, but at this time, I must prioritize my budget. Please confirm the cancellation at your earliest convenience.
Thank you for your understanding.
Frequently Asked Questions
Dickson Electric's bill cancellation involves discontinuing electrical service by contacting customer service either by phone or visiting their office; only the account holder can authorize this. For levelized billing, customers can cancel participation immediately but remain responsible for any reconciliation balance at cancellation. Service can be disconnected for unpaid bills after notification and incurs reconnection fees upon restoration.
You do not need your password to cancel your subscription or service with Dickson Electric. To cancel service, you need to be the account holder and can either call their Customer Service at (615) 446-9051 or visit their office in person during business hours. For canceling Levelized Billing specifically, you need to fill out a cancellation form with your name, account number, date, and signature. There is no mention of requiring a password to cancel service or subscription on their website.
- Failure to pay past-due bills leading to service disconnection.
- Discontinuation of electric service due to moving or no longer requiring service.
- Reconnection fees and overdue bill payments can encourage customers to cancel service to avoid extra charges.
- Cancelling Levelized Billing Plan due to preference for traditional billing or changes in personal financial management.
- Responsibility for reconciliation balance at the time of cancellation might prompt customers to end participation in specific billing plans.
- Dissatisfaction or change in needs regarding payment and billing options.
Be aware that while you can generally cancel your service or subscription with Dickson Electric at any time, there are a few landmines. Cancelling the Levelized Billing Plan requires filling out a cancellation form and you are responsible for settling any reconciliation balance upon cancellation. Also, a three-day written notice may be required under certain contracts, and discontinuing service does not relieve you from any minimum or guaranteed payments under your contract. Additionally, there are fees such as a $5 non-refundable charge for past-due postcard notifications and reconnection fees if service is disconnected ($35-$50 depending on timing). Make sure you settle all outstanding charges to avoid issues with service restoration.
Before cancelling your Dickson Electric service, know that the disconnection typically happens by the business day after your stop service request is completed. Only the account holder can authorize discontinuation of service. If you have any past-due bills, service can be disconnected, and there will be a $5 non-refundable fee for disconnection notice. To reconnect, you must pay all overdue bills plus a reconnection fee of $35 to $50 depending on the time and day. Keep in mind, cancelling service means losing access to electricity at your home or business.
- Account holder's full name
- Account number associated with Dickson Electric
- Service address where cancellation is requested
- Contact phone number and email address
- Date for disconnection (when you want the service to stop)
- Signature for authorization (if cancelling in writing or via a form)
- Forwarding address for final bill or potential refund
- If applicable, return of rented equipment (e.g., meter)
- Identification or proof of account ownership if requested by customer service (potentially including SSN or ID)
- Notice in advance (at least 24 hours, recommended 2 business days)
- Responsibility for any outstanding balances or reconciliation on the account
We've actually written a step by step guide on how to get a refund from Dickson Electric - Electric Bill. Check it out!
The Easiest Way to Cancel Dickson Electric - Electric Bill
If you’re frustrated trying to cancel your subscription, membership, or bill from Dickson Electric - Electric Bill—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Dickson Electric - Electric Bill?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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