Digicel is a company that offers home internet and entertainment services, including fiber internet with fast speeds and up to 230 TV channels plus movies and Disney+. They bill you monthly for a subscription that covers your chosen plan, and your bill might also include extra charges for things like calls beyond your plan, Video on Demand purchases, or any extra services you use. You can pay your bill easily through their MyDigicel app or other methods, and bills usually arrive within the first 15 days after you start the service. Basically, if you see a bill from Digicel, it’s likely for internet, TV, or extra entertainment services you signed up for.
Difficulty
12345
678910
Easy
Medium
Very Hard
Canceling a Digicel subscription involves a straightforward process through the MyDigicel app with clear steps for opting out, making it relatively easy for consumers. The instructions are accessible and do not require contacting customer support, reducing complexity.
Estimated Time
On average, it takes
5 minutes
00
00
minutes to cancel a Digicel subscription.
How to Cancel Digicel: Step by Step
If you purchased through MyDigicel App:
- Open the MyDigicel App on your mobile device.
- Log in with your phone number.
- Navigate to My Active Plans.
- Select the plan you wish to cancel.
- Tap on Opt Out to cancel auto-renewal.
If you purchased through Lookout Life:
- Log into lookout.com from a computer.
- Click the gear icon in the top right corner and choose Settings.
- Find the cancellation option and click on it.
- On a mobile device, log into lookout.com.
- Tap the menu button in the top left corner, select Settings, and then follow the cancellation steps.
Tips & Tricks for Canceling Digicel
- Call customer service multiple times and be persistent; patience often pays off.
- Use clear and firm language stating your intention to cancel immediately and request confirmation.
- Escalate to supervisors if frontline staff are unhelpful; mentioning escalation can prompt faster action.
- Document every interaction including dates, times, and names of representatives for evidence if needed.
- Return any equipment promptly such as routers or modems; keep receipts as proof.
- Send a formal cancellation letter or a burofax to have a written record of your cancellation request.
- Call during off-peak hours for shorter wait times and possibly better service.
- Try contacting support in English if available, as some users report faster responses.
- Use social media or public forums to post complaints if standard cancellation methods fail; public visibility can speed up resolution.
- Be aware of billing cycles and time your cancellation near the renewal date to avoid extra charges.
Digicel Customer Service Info
If you need assistance, here's how you can get in touch with Digicel's support team.
Cancel Digicel Script
Script
Copy
Subject: Subscription Cancellation Request
Dear Digicel Support Team,
I am writing to request the cancellation of my subscription for your mobile services. Unfortunately, due to financial reasons, I have decided it is best to discontinue my service at this time.
I would appreciate if you could confirm the cancellation of my subscription and provide details on any final charges I can expect. Additionally, please let me know if there are any steps I need to complete on my end to finalize this cancellation.
Thank you for your assistance with this matter. I have appreciated the service provided by Digicel and hope to possibly return as a customer in the future under different circumstances.
Best regards,
[Your Name] [Your Contact Information]
Frequently Asked Questions
Digicel allows customers to cancel their subscription auto-renewal only through the MyDigicel App. Customers must opt out in the app to stop renewal and billing. Any unused data will roll over if the plan is auto-renewed before expiration. Specific refund or early termination fee details were not clearly stated in available materials.
To cancel your Digicel subscription, you typically need to be logged into your account, which requires your password. Password authentication is generally necessary to manage your subscription settings or cancellation through their online portal. If you have forgotten your password, you can reset it easily at this URL: https://digicelid.digicelgroup.com/forgotPassword.do. This ensures your account security during the cancellation process since unauthorized cancellations are not typically allowed without password verification.
- Unwanted automatic plan renewals leading to charges when users have alternative internet access like Wi-Fi.
- Inability to access voicemail and issues with customer care responsiveness.
- Difficulty unlinking old eSIMs and transferring services to new devices.
- SIM card recovery problems, especially for users abroad needing authorization for others to recover SIMs.
- Roaming service failures despite payment, with ignored refund requests.
- Misdirected credits due to reassigned phone numbers and subsequent refund complications.
- Frequent service downtimes for maintenance without compensation for lost balances and data.
- High rates and excessive charges for calls, especially short duration calls.
- Poor customer care including agents unaware of prior issues and unhelpful responses.
- Weak signal strength causing inability to make calls inside buildings and frequent dropped calls.
- Frustration with the lack of consistent service quality and better offers from competitors.
Digicel often requires users to commit to a minimum contract period for subscriptions, and if you try to cancel before this period ends, you may be charged an early termination fee equivalent to the remaining subscription charges. Typically, you cannot cancel your subscription at any time without potentially facing these fees, making it important to be aware of the minimum period and early cancellation penalties tied to your plan. This is a key landmine to watch out for to avoid unexpected costs when ending your subscription early.
Before cancelling a Digicel subscription, membership, or bill, it's important to know that you may lose any discounts you received from bundling multiple Digicel services, and remaining bundled services may not function the same or fully after cancellation. If you have a PostPaid Service Plan under a minimum service commitment, you must provide 30 days' written notice and may be required to pay early termination fees, including handset/device subsidies and remaining monthly service fees for the commitment period. For prepaid services, unused minutes, data, or service days are lost and are not refundable once you start a new prepaid cycle. These considerations can impact your service continuity and costs upon cancellation.
- Account login details (such as your MyDigicel email or phone number and password)
- Account number or customer ID associated with your Digicel service
- Full name of the account holder
- Contact information (phone number and/or email address on file)
- Billing information (such as the last 4 digits of the credit/debit card used or linked payment method)
- Service plan type (for example, Prepaid, Postpaid, Digicel+ Home, Premium Membership, etc.)
- Notice of cancellation (typically required in writing or by using official channels via the Digicel website, app, or customer care)
- Reason for cancellation (may be requested, but not always required)
- Settlement of any outstanding charges (all unpaid bills, early termination fees, or other balances)
- Proof of identification (may be required for verification, such as a government-issued ID)
- Date when cancellation should take effect (especially if giving 30 days' notice is required)
We've actually written a step by step guide on how to get a refund from Digicel. Check it out!
The Easiest Way to Cancel Digicel
If you’re frustrated trying to cancel your subscription, membership, or bill from Digicel—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Digicel?
Digicel Ding, Digicel, Digicel Digital Gift Cards, Digicel Mobile Top-Up, Digicel Online Gaming Top-Up
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
